In article ,
"Robert11" wrote:

Is it the right-hand side of the Verizon NIC outside
phone connector box that is the "Customer Side" ?

Different telcos use different manufacturers for their SNIDs.

The customer side SHOULD be clearly marked (embossed/raised-letters visible
even through a coat or two of paint) "Customer Access". A common, flat-bladed
screwdriver should open it. If it has not been opened since last being
painted, it may take a lot of banging and coaxing to break the paint "seal".

Regardless, the customer side will be more easily "unlocked" than the telco
side which should require a special tool. Good luck!
--

JR