M Q wrote:
Steve B wrote:

...
It will be a long time before I hit the Big Orange again.

...
When a Lowes opened in Sunnyvale, CA, I eagerly went there hoping for
some real competition to HD.


It already exists. We built a deck and I simply brought the bill of
materials to the local mom & pop lumber yard and 2 days later there was
a stack of quality material in the driveway. No sorting through piles of
lower quality lumber hoping to find good stuff and the price was less.

Unfortunately, it was such a disaster that I will never set
foot in there again. Each day a different person claiming to
be the store manager would promise some corrective action,
but not communicate it to anyone, or to the next "store manager".
There was complete incompetence at all levels from the cashier
up to the store manager.
I could write pages and pages of all the screw ups and things that
went wrong, but I will save my fingers and not.
They made HD (which is not great) look very good. From what I have
read here, I am sure that there are other Lowes that are much better,
but not in Sunnyvale.