In article ,
Jim wrote:
Gary Heston wrote:

[....]

You an SBC customer?

as soon as we'd heard SBC had bought PacTel we Scooby Danced
all over the office with joy and much laughter. it was a case
of the good consuming the evil and the evil were soon to get a
lesson in manners. yep that was a fine day indeed.

And now SBC is hiding behind the AT&T logo to get away from _their_
recent record of poor customer support. They've also sucked in
BellSouth, the local Baby Bell, which doesn't have the best of
histories.

people from different parts of america are different from one another.
the network support engineers at the SBC Network Operations Center [NOC]
in Texas were all intelligent, pleasant and good to work for where as the
network support engineers in california were evil, cacophonous and rude.
did you know it can sometimes take 4.75 times longer to deliver a software
patch to a rude customer? yep sure can.
[ ... ]

When I was still in corporat IT, we had to go to the regional VP level to
get some things taken care of with BellSouth. They all have their ups and
downs.


Gary

--
Gary Heston http://www.thebreastcancersite.com/

"The message should go out loud and clear that we are a tolerant country
and we will not tolerate racism in this country." Tony Blair, UK PM