I tend to explain to customers that the materials they bought
might not fit. And that part of what they are getting from me is
wisdom. So, it's cheaper in the long run for me to come out, spec
the job, supply the parts.

If they really want to get cheap, two can play. I can get to the
house, find out that what have won't work. So, I bill for a house
call, and come back when they got the right parts. Of course,
that's two billable house calls. Plus $50 an hour for advice and
counsell.

--

Christopher A. Young
You can't shout down a troll.
You have to starve them.
..

"David Martel" wrote in message
link.net...
Tiler,

You might avoid this situation if your Yellow Pages add
clearly states
that you will not install tile that you do not sell since you
can not stand
behind it. Or that you will install but not warranty such work.

Dave M.