On Tue, 16 Jan 2007 09:13:59 -0800, "Cheri" gserviceatinreachdotcom
wrote:
Bubba
writes:
Why exactly is it that you homemoaners think you need to "engage" the
service tech? All that does is run your bill up while we waste time
chit chatting on your dime. A good tech really doesnt need to hear a
word from you other than, "the heat doesnt work and its down there in
the basement". If he needs any more than that then he isnt much of a
competent tech.
I've been having the same problem with my heater for the past couple of
months. First tech that came asked me what it's doing. Of course while
he was here it worked perfectly, so he said he couldn't fix it until he
knew what the problem was. Paid him for the service call, but when it
happened again yesterday, I called a different company. Both companies
have been in business in my town for a very long time. Second tech came
and asked what it was doing. Same exact thing, it worked while he was
here, though it hadn't worked for the previous 24 hours. He told me the
same thing as the first tech, but I said no...I want it fixed. I don't
want to keep calling you guys out, pay the service charge, and it's
still a crap shoot as to whether the heater will work. He said he would
order a retrofit kit for $397.00, and charge me the $80.00 service
charge that it would have been yesterday at the time he does that
service. OK, fine, but why didn't either one of them suggest that in the
first place?
Because they were giving you good advice, and when you refused
to accept it, they sold you what you want ( some parts changed ),
instead of what you need ( the unit fixed ).
Do they really think that I want to keep paying a service
charges with no resolution? So techs do ask homeowners questions before
they start, and sometimes they don't make the right suggestions either.
Do you really think service techs are magicians, that can fix
what ain't broke ( when they see it ) ?
Cheri
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