View Single Post
  #8   Report Post  
Glenn Ashmore
 
Posts: n/a
Default McMaster-Carr amazed me today...

They have really spolied me. I put in my order by 8AM and it is here
(100 miles from the Atlanta center) by 1PM.

Loren Coe wrote:

McMaster-Carr amazed me today, they reshipped a
thermometer that i was not really sure i wanted on Feb
11. it was on my portch today, Sat, Feb 14. since it
came UPS, it probably was there by Friday eve., Feb 13.

the full story is long, i partially completed an
order for a glass tube thermometer some weeks ago, but
did not know the shipping and did not provide a credit
card. i asked in the comments section of the order for
them to contact me (gave my phone#) to quote shipping and
confirm the order.

two weeks later the item arrives, broken, in a perfectly
intact box, w/adequate packing. the only other order that
i've made from MCM-Carr was years ago, and involved some split
shipping from two or three locations and the result was fine,
and also low bucks. both of these orders were via the web.

i tried to log in as a previous customer to get some kind
of doc on the broken thermometer but could not remember my
orig.password. so i sent email. guess what? with nearly
zero effort, i was able to communicate the issues, get a quote
for shipping, and trigger a replacement unit. not two weeks,
but two _days_ later, it arrives. they don't even want me
to return the broken unit, and they _really_ packed the 2nd
one.

this is one really "connected" company, and they do _not_
screw you on shipping charges. this one experience would
indicate their customer service is outstanding. it's nice
to have access to this resource, gratifying, in fact. ymmv.

my 2cents, and direct experience, --Loren


--
Glenn Ashmore

I'm building a 45' cutter in strip/composite. Watch my progress (or lack
there of) at: http://www.rutuonline.com
Shameless Commercial Division: http://www.spade-anchor-us.com