On Sat, 07 Feb 2004 01:00:47 GMT, the renowned Larry Jaques
wrote:

On Fri, 06 Feb 2004 12:31:18 -0500, john
brought forth from the murky depths:

The blacklist:
http://www.cnn.com/CNN/Programs/lou....a/content.html

Corning:
http://www.forbes.com/personalfinanc...tr1242986.html

Best regards,
Spehro Pefhany

What................ walmart didnt make the list

Met Life and NY Life Ins. Cos.?!? How do life insurance
companies "export America"? I'm stumped. Indian Voice Mail
or sumpin?

The Offshore Component
ACS now processes a MetLife claim online in a matter of seconds, not
days. MetLife claims arrive at ACS' mailroom in Lexington, Kentucky,
where they are opened and prepped for scanning. "Prepping involves a
lot of little things that make a big difference," says Creamer. ACS
sands the edges off the envelopes instead of slicing open the mail to
protect the contents better. Slicing envelopes tends to cut up
internal documents which then have to be taped together again before
scanning, which adds another step to the workflow.

The next step involves screening the claims to see if documents are
missing, then sorting them. Once the staff scans the document, the
image "is almost simultaneously beamed offshore" for data capture via
ACS' proprietary satellite network. ACS has disaster prevention
practices in place, including never sending more than 50 percent of a
client's work to one offshore location. MetLife preferred this system
to other providers who were limited to a single location or who had no
backup or recovery mechanism.

ACS has offshore operations in Ghana, Mexico, the Caribbean, Guatemala
and China. When claims arrive at these centers, one operator keys in
the data from the digitized image of the claim and another operator
independently keys it in again. The system automatically compares the
two versions to verify that there is no difference in the information.

ACS passes on its labor savings from its offshore operations to
MetLife. "Wage rates in countries like India and the Philippines can
provide an 80 percent discount on U.S. wages," says Debashish Sinha,
Principal Analyst of IT Services, at the Gartner Group. He says total
cost savings are closer to 50 percent "because of the significant
additional costs associated with managing the relationship."

Best regards,
Spehro Pefhany
--
"it's the network..." "The Journey is the reward"
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