Dave Balderstone writes:

With any automated phone system, if there isn't an option you like,
just do nothing and hang on the line. Odds are good you'll be switched
to a human being.

And if that doesn't work, try the GetHuman database

http://gethuman.com/us/

it says for UPS,

800-742-5877 Press 0 at each prompt, ignoring messages.


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