On Thu, 22 Jan 2004 16:54:23 -0800, Jim Stewart
wrote:


The point is that he should not have to pay for
an hour's labor. He bought a new saw. It doesn't
work.

We don't know that. He bought a saw- it might be new old stock (sat on
the shelf for three years) or some 'factory reconditioned' machine.

What I want to know is whether the dealer has
a contractual obligation to the manufacturer
to repair a product purchased elsewhere.

Depends on the company.

As I noted in another post:
Toro _Authorized_ dealers can turn warranty work away on items they
did not sell, and because they tend to be mom-n-pop hardware stores,
they do.
This is to protect the small dealer from being swamped by work from a
big-box store (BTW, most warranty problems are caused by the
customer).

Toro _Master Service_ dealers cannot turn work away because they are
primarily power equipment dealers and have enough employees to handle
the service work.

-Carl (who works for a Toro distributor)