On Thu, 22 Jan 2004 17:44:34 -0600, Rick Chamberlain
wrote:



The flip side of this is that many manufacturers actually pay a higher
reimbursement for those items serviced at a dealer when the item was not
purchased there. Not sure if this applies to Husky, but it sure does
for Toro

Bull****.
Toro _Authorized_ dealers can turn warranty work away on items they
did not sell, and because they tend to be mom-n-pop hardware stores,
they do.
Toro _Master Service_ dealers cannot turn work away because they are
primarily power equipment dealers and have enough employees to handle
the service work.

In either case, Toro does not pay a higher labor or parts rate.

-Carl (who works for a Toro distributor)