With all due respect I did not mean he should have to pay one hours labour.
All I was trying to say was the cost to buy the thing locally probably
wouldn't have been no more than one hours labour and he would be going
through all this trouble. On top of that the local dealer would probably
have fixed it under warrantee if he hadn't pulled the carb apart. If the
dealer wouldn't fixed it under warrantee he could have taken them to small
claims court. The fact that he has done some work on the carb has probably
voided any warrantee that might have been on the unit.

Your right mail order houses have been around for years but the internet and
E-Bay in particular have attracted a new form of mail order business that
doesn't exactly market after sales service as a selling point. I have one
friend who is getting excellent after sales service from a New York Camera
store but everything he has bought has had to be returned at least twice and
still after 3 month they haven't solved all the problems with defective
merchandise.

IMHO to save money in the long shop locally or suffer the consequences.

Jimbo


"Jim Stewart" wrote in message
...
Jimbo wrote:
I really be interested to know how much Rich paid for his chain saw
including taxes and shipping? Then I'd like him to tell us what his
local
dealership was asking for the same exact unit? Then I would like him to
post the model and serial number of the saw so that some knowledgable
person
on this group can tell all of us what a fair price would be for the same
unit purchased through a local dealer.

I'd almost be willing to bet the difference in price won't add up to any
more than it will cost him for 1 hours service at full shop rate to get
the
saw running properly.

The point is that he should not have to pay for
an hour's labor. He bought a new saw. It doesn't
work.

It's not his fault the saw is defective.

The issue is whether or not he should have to
send it back for warranty repair or get the
local dealer to do it.

Mail order has been around for decades. The
internet is just enhanced mail order. It's
not going to go away.

What I want to know is whether the dealer has
a contractual obligation to the manufacturer
to repair a product purchased elsewhere.