Jimbo wrote:
I really be interested to know how much Rich paid for his chain saw
including taxes and shipping? Then I'd like him to tell us what his local
dealership was asking for the same exact unit? Then I would like him to
post the model and serial number of the saw so that some knowledgable person
on this group can tell all of us what a fair price would be for the same
unit purchased through a local dealer.

I'd almost be willing to bet the difference in price won't add up to any
more than it will cost him for 1 hours service at full shop rate to get the
saw running properly.

The point is that he should not have to pay for
an hour's labor. He bought a new saw. It doesn't
work.

It's not his fault the saw is defective.

The issue is whether or not he should have to
send it back for warranty repair or get the
local dealer to do it.

Mail order has been around for decades. The
internet is just enhanced mail order. It's
not going to go away.

What I want to know is whether the dealer has
a contractual obligation to the manufacturer
to repair a product purchased elsewhere.