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Jimbo
 
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Default Husqvarna Chainsaw Fiasco

Question:

Was the original seller of the chain saw an authorized dealer? A lot of
the stuff people buy off the net are not be sold by authorized dealers. The
sellers are just discounters who buy old stock from bankrupcies etc. and
resell it cheap to unsuspecting buyers.

Rick:
You make some very good points and the manufacturer would be a fool not to
check the serial numbers of the equipment before turning down a warrantee
claim on either the chain saw or the washer dryer.

Grey market products are flooding the market place and a lot of consumer
don't realize they are not covered by the manufacturers warrantee. My
advise to anyone buying on line or through mail order would be to ask for a
model number and serial number before purchasing. Then they should call the
manufacturer and find out date of manufacture and the warrantee status of
the product.

If the product was sold by an authorized dealer there is no way the
manufacturer can legally refuse to service it. Whether or not the local
dealer is obligated to fix it is another story because we don't know what
kind of contract the manufacturer has with the repair depot.

I'm retired now but this business of people buying stuff off the net and
expecting a local company to repair it under a warrantee for well below the
regular shop rate really upset me.


Jimbo


"Rick Chamberlain" wrote in message
...
In article ,
says...
On Thu, 22 Jan 2004 19:45:01 GMT, "Rich"
wrote:

Purchased a nice chainsaw via internet like most of all my tools.

Saw had a brake problem with the chain and I called the local service

center
for warranty work and they said come on down.
Once they found out I purchased it on the internet at the shop they

refused
to work on it as a warranty job since I didnt buy it from them. They

cited
low pay from Husky on warranty work and were not willing to do it if

they
didnt make the sale.

I called Husqvarna about the problem and they told me that "I need to
understand the dealers perspective" and they have the right to refuse
service, even warranty work when they are an authorized dealer/repair
center.

Most likely it is a simple fix as far as adjusting the brake band on

the
clutch but it seems the local dealers are fighting back and I am caught

in
the middle.

Who cares about me, they all got my money and in the mean time I have
useless, expensive, orange boat anchor with Husqvarna written on the

side.

Anyway be advised if your buying mail order chainsaws.

Rich


I'm with the dealer. We sell power equipment our thought is if you
bought from some internet site, then that's where you should have it
fixed.
On the other side of that, we tend to hand out demo loaners to our
customers if the shop can't fix the machine in a couple of days. Bet
the internet sales site doesn't do that.

Equipment dealers are independent businesses and they don't profit
from warranty work- warranty repair is a neccessary evil.

So how much did you 'save' (and don't forget shipping) by shortcutting
the local dealer?

-Carl

So help me with this hypothetical Carl. I am a traveling lumberjack,
and I happen to have my spanking new Husky break on me while in your
area. I come to your shop, and because I didn't buy the unit from you,
you're going to deny me service?

If that's the case, I'll never buy another Husky again, and I'll be
damned sure to tell my friends about it too. Pretty soon, you won't be
able to give them away.
--
Regards,

Rick

(Remove the HIGH SPOTS for e-mail)