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Husqvarna Chainsaw Fiasco
In article ,
says...
On Thu, 22 Jan 2004 19:45:01 GMT, "Rich"
wrote:
Purchased a nice chainsaw via internet like most of all my tools.
Saw had a brake problem with the chain and I called the local service center
for warranty work and they said come on down.
Once they found out I purchased it on the internet at the shop they refused
to work on it as a warranty job since I didnt buy it from them. They cited
low pay from Husky on warranty work and were not willing to do it if they
didnt make the sale.
I called Husqvarna about the problem and they told me that "I need to
understand the dealers perspective" and they have the right to refuse
service, even warranty work when they are an authorized dealer/repair
center.
Most likely it is a simple fix as far as adjusting the brake band on the
clutch but it seems the local dealers are fighting back and I am caught in
the middle.
Who cares about me, they all got my money and in the mean time I have
useless, expensive, orange boat anchor with Husqvarna written on the side.
Anyway be advised if your buying mail order chainsaws.
Rich
I'm with the dealer. We sell power equipment our thought is if you
bought from some internet site, then that's where you should have it
fixed.
On the other side of that, we tend to hand out demo loaners to our
customers if the shop can't fix the machine in a couple of days. Bet
the internet sales site doesn't do that.
Equipment dealers are independent businesses and they don't profit
from warranty work- warranty repair is a neccessary evil.
So how much did you 'save' (and don't forget shipping) by shortcutting
the local dealer?
-Carl
So help me with this hypothetical Carl. I am a traveling lumberjack,
and I happen to have my spanking new Husky break on me while in your
area. I come to your shop, and because I didn't buy the unit from you,
you're going to deny me service?
If that's the case, I'll never buy another Husky again, and I'll be
damned sure to tell my friends about it too. Pretty soon, you won't be
able to give them away.
--
Regards,
Rick
(Remove the HIGH SPOTS for e-mail)
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