I'm with Carl all the way. If a dealer makes a profit selling a product why
should another dealer have to service it at a loss? If the internet
dealer had to service the unit and pay shipping to and from his shop he'd
have to very quickly up his prices well above what your local dealer would
charge. Yes they make a smaller profit it but they have no risk.

Jimbo
"Carl Byrns" wrote in message
...
On Thu, 22 Jan 2004 19:45:01 GMT, "Rich"
wrote:

Purchased a nice chainsaw via internet like most of all my tools.

Saw had a brake problem with the chain and I called the local service
center
for warranty work and they said come on down.
Once they found out I purchased it on the internet at the shop they
refused
to work on it as a warranty job since I didnt buy it from them. They
cited
low pay from Husky on warranty work and were not willing to do it if they
didnt make the sale.

I called Husqvarna about the problem and they told me that "I need to
understand the dealers perspective" and they have the right to refuse
service, even warranty work when they are an authorized dealer/repair
center.

Most likely it is a simple fix as far as adjusting the brake band on the
clutch but it seems the local dealers are fighting back and I am caught
in
the middle.

Who cares about me, they all got my money and in the mean time I have
useless, expensive, orange boat anchor with Husqvarna written on the
side.

Anyway be advised if your buying mail order chainsaws.

Rich


I'm with the dealer. We sell power equipment our thought is if you
bought from some internet site, then that's where you should have it
fixed.
On the other side of that, we tend to hand out demo loaners to our
customers if the shop can't fix the machine in a couple of days. Bet
the internet sales site doesn't do that.

Equipment dealers are independent businesses and they don't profit
from warranty work- warranty repair is a neccessary evil.

So how much did you 'save' (and don't forget shipping) by shortcutting
the local dealer?

-Carl