This has been a huge debate in boards that deal with topics like this. Where'd
you buy it online? Did you get an actual warranty? Dealers don't like
Electrolux's (owner of Husky) bid to put their saws in box stores and
whosalers, but a good dealer should service anything that has a real warranty.
Maybe it won't be at the front of the line, but they should service it. Find a
dealer who's less of an asshole.

In general it's always better to develop a reliationship with a dealer when you
get something like this. They'll give you freebies, will promply work on stuff
you've bought from them, might give you loaners, free instructions, parts, etc.

GTO(John)

Purchased a nice chainsaw via internet like most of all my tools.

Saw had a brake problem with the chain and I called the local service center
for warranty work and they said come on down.
Once they found out I purchased it on the internet at the shop they refused
to work on it as a warranty job since I didnt buy it from them. They cited
low pay from Husky on warranty work and were not willing to do it if they
didnt make the sale.

I called Husqvarna about the problem and they told me that "I need to
understand the dealers perspective" and they have the right to refuse
service, even warranty work when they are an authorized dealer/repair
center.

Most likely it is a simple fix as far as adjusting the brake band on the
clutch but it seems the local dealers are fighting back and I am caught in
the middle.

Who cares about me, they all got my money and in the mean time I have
useless, expensive, orange boat anchor with Husqvarna written on the side.

Anyway be advised if your buying mail order chainsaws.

Rich