DIYbanter - View Single Post - Manufacturer questions I always wanted answered

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wrote:
I always wanted the following questions answered but never thought of
asking them:
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4)Why did the law in USA for manufacturers (any kind not just
electronics) being responsible for backing their products by parts &
service change from 7 years to 5 then nothing now?,meaning now you can
buy a product with no warranty and when parts are needed "sorry NLA".
5)Why did LG Goldstar decide to place Zenith crt's in many Goldstar
tv's since they bought Zenith from bankruptsy in 1996 or so?
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8)Why don't manufacturers in USA & Canada provide a large full page
schematic of their tv's & vcr's included in the owner's manual like
many parts of the world?.

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4-There never has been a warranty law in the US. The manufactures
simply have to honor any stated warranty. A select very few U.S.
States have laws on the books that the manufacture must supply repair
parts (or a prorated replacement unit) for up to 7 years, but the laws
have not made any difference. Only one of the laws address the cost of
the parts, but it uses the manufactures suggested retail price for a
basis on the parts price.

5- LG Electronics knew that CRTs were short lived due to the new
technologies being developed. Zenith had several CRT manufacturing
plants already in place, so they used them knowing they would be phased
out in a few short years. It was a simple matter of business. Plus
now LG could control the gun assemblies being used rather than the
cheap China made ones Zenith started using around 94.

8- Manufactures CANNOT by law give schematics or service information to
customers in the users guide or manual. The simple fact of putting a
schematic in the OWNERS manual will keep it from being UL certified for
sale in the USA. Even the European standards for the low voltage
directive include a clause of reasonable misuse or abuse. I would say
that putting a schematic in the users manual would make the user think
they can take the unit apart no matter what warnings are in the manual
or on the unit. I have yet to find any manufacture that will not sell
at reasonable cost to a qualified servicer the service information,
some even provide them for free, Hitachi for one. Realize that many
newer units have boards and proprietary parts that should not be
serviced in the field due to the cost of the equipment and skill levels
required which most shops do not want to afford.