"Leon" wrote in message
m...

"John Flatley" wrote in message
...
I heard and remembered an explanation from a boss years
ago: "The customer may not always be right, but, he is
always the customer."


Smart guy.

Not really. Some customers are not profitable and you are better off without
them. Some can be made profitable, some, a very few, are just assholes
that cannot be tamed and you just get rid of them.