"Leon" wrote

That guy that said, "The customer is
always right" was full of it.

Not really. The customer is always correct if you want to keep him as a
customer. Some times you have to just swallow you pride and get past it.
The customer is always correct is a state of mind not a reality.

Yup. And when they become a royal PITA, the profit must be weighed against
the aggravation. Sometimes it is actually financially advisable to cease
doing business with some people. I was in specialty fabrication, and turned
down more than one customer. I usually found that the customer that
replaced them was better. My Tylenol and PeptoBismol cost surely went down.

Steve