Jim Rusling wrote:
"PV" wrote:
Tried googling through this group but no luck,
Looking for the pros and cons in purchasing a Delta or a Peerless faucet for
the kitchen.
Any suggestions greatly appreciated.
PV
Over 10 years ago I bought a Delta single lever kitchen faucet with
the pull out sprayer. The sprayer started leaking a few weeks ago. I
called Delta and they sent me a new sprayer and a complete rebuild kit
for no charge under their lifetime warranty. I received the parts in
less than a week.
--
Jim Rusling
More or Less Retired
Mustang, OK
http://www.rusling.org
Right. Unfortunately most people forget that items have lifetime
warrantees, loose receipts and think they can't get service without it
(usually not the case) or simply think it's too much trouble to make a
phone call.
Most companies are a lot better with warranty service than people think.
A few examples:
A friend had a Triplet telephone loop tester sitting in his unheated
garage over the winter. Some spring he found the batteries had leaked
and made a heck of a mess. He was ready to toss it when I suggested
calling the 800 warranty number on the batteries (most big brands have
this). He called the next day and they had him ship the unit to them. A
week later a brand new $500 tester arrived and even an upgraded model
since the previous one was no longer made. This was a $500 tester
replaced from $2 in batteries.
I spent a summer working at a stereo / VCR repair place owned by a
friend. A failed stereo receiver came in that had been purchased at one
of the "gray market" fair type sales. It was a name brand unit that we
were a factory authorized service station for. Knowing this was a gray
market item and therefore non warrantee we called the manufacturer for
instructions. The manufacturer instructed us to tell the customer that
those "gray market" sales are not authorized vendors and don't carry
factory warrantees - and to repair it under warrantee anyway. This was a
case where the manufacturer clearly had no obligation but took care of
it anyway for good will.
A few days before I was going to move I had a Linksys (Cisco) WiFi
access point die. I already had most of my stuff packed and there was no
way to find a receipt. The unit also had a 1 year warrantee and I knew I
purchased it somewhere between 10-15 months earlier. I called Linksys
anyway and gave them that information. They without hesitation said no
problem, send it in and the promptly shipped a replacement to my new
address a week later.
That said, there are a few sucky manufacturers out there as well. A
couple examples:
I had a moderately high end refrigerator (~$1,600) fail less than one
month out of warrantee that the manufacturer didn't want to cover. This
certainly lost them my good will. I ended up repairing it myself and
indeed fabricating a replacement for the broken plastic damper door
(good to have a machine shop). It's been running fine ever since.
I had the clutch die on my 1T truck at about 26,000 miles that the
manufacturer didn't want to cover. This was at the same time that my
previous truck from the same manufacturer was at 165,000 miles on the
original clutch and still going so they certainly couldn't claim I
didn't know how to drive a standard. This got them on my black list so
they won't make any more sales to me.
Pete C.