Why are the cranks like Ricodjour always so long-winded in their
blow-by-blow responses to common complaints in the business? Did
anyone actually read Ricodjour's comments? How are Rico's random
one-sided-ramblings and similar ones from scattered points around the
world of help? Surely, you don't believe that just because people such
as Rico discovered Usenet that they're 100% honest and legitimate?
There are so many scenarios that are ignored. How about this one - a
competitor posts some gibberish to cover-up for someone?

The people that post diatribe's such as Ricodjours are generally
obsessive cranks and not themselves entirely free from blame (assuming
that Rico is a real person posting and not a troll). Such people as
Rico are not the people that a reasonable person looks to for advice.
A reasonable person would check with their Better Business Bureau,
contractor's licensing board, assorted insurance agencies, get
references and check on the contractor's work before signing anything.
The original poster did checking. If there's a problem it might get
reported to the some of those places, it might not. Usenet allows
people to find comments about specific businesses and people even if
they are local and that doesn't waste other people's time.

The customer had been considering adding old-style wood floors to other
areas of the location to match, and Floor Surgeons, Inc., lost out on
that work.

The experience was so negative that the customer even began to consider
alternatives to old-style wood flooring.

Capitalism creates many alternatives that help people avoid bad service
providers in old style wood floor installation, finishing and
refinishing. Bad refinishers are one reason why the pre-fab flooring
industry was created and grew so big.

Bad service providers are also a constant inspiration for the "do it
yourself" side of pre-fab wood flooring and for so many other goods and
services. Capitalism provides many ways to avoid having bad people
come into one's home, or even associating with bad providers.