Frankly wrote:

they are actually sending me the receiver that sits in the fan.
its not that I had an idea of what was wrong when I was talking to her (
hunters tech support)
I just didn't get the feeling she was going to get it right. and couldnt
see how it could be the receiver that was doing this.

I'm with you on this one.

Like complaining the volume on the tv doesn't get high enough, so they
send you a new tv remote.