DIYbanter - View Single Post

Art wrote:
I am still waiting for Lowes to send their plumber for the 4th time to
correct the installation of a $1200 dishwasher. Work was done in December
originally. Bottom line.... I wouldn't give Lowes or Home Depot any more
of my installations money.

"Mark and Gloria Hagwood" wrote in message
news:HC5dg.27523$QP4.15455@fed1read12...
wrote:
Hi All

I need new windows and siding...the siding is so bad that it will
probably have to stripped off, and some of the plywood underneath
replaced.

A sales-rep from Home Depot came by yesterday to give me an estimate.
He seemed
honest and knowledgable. The quote he gave for the entire job wasn't
too bad either
(I've gotten a few other estimates as well).

Now the question. Can Home Depot be trusted? Are there 6500 series
windows really as good they claim them to be? Do they do a good job
installing? They say they stand behind their work, but I've heard some
horror stories. Any feedback would be most greatly appreciated.

Thanks,
tz

For many of the common jobs like counter tops, kitchen cabinets, window or
door replacement and floor coverings, I would seriously consider HD-type
of contractors if you are new to your area or don't know people. HD
charges their subs around 5% of the bid price, I understand, but for this
you have HD "behind" the work. If the sub comes in and drops a hammer on
your tile while removing trim, he's obviously responsible for the damage.
However, many of the subs are small timers and getting them to actually
pay/repair the damage is problematic. That's where the comfort of HD
comes in. You would escalate your problem to the HD rep,, and if you are
in the right, the rep will step in to either crack the whip on the sub or
to get the repair done by someone else.

With a HD-like contractor, you also don't have to fear about getting the
work done and all the subs/materialman paid. Your "down payment" and
"final payment." is to a major corporation, and not to "Joe's window
installation." If the materials or labor are not paid, HD stands between
you and a mechanic's or materialman's lien, not just Joe's Window
Installation.

If you want to save a little, HD also runs special deals for opening a
charge account. We had granite cabinet tops installed and got 5% off for
opening a charge account and then used the account to pay for the tops.
The payment was deferred 12 months, so we paid it off 11-1/2 months later
with no accrued interest. We had the money in an investment, and that was
the equivalent of another 6% or so in savings.

Mark

That's a darned shame. If I had been you, I would have
escalated the complaint like crazy. What in the world
happened? Was it a cut and dried issue, or are there
different interpretations about what happened and what is
needed to make you satisfied?

Nonnymus