Sorry to be the harbinger of bad news, but they were always going to tell
you to take a running jump. These companies *always* find a way out of
wriggling out of their guarantee. Out of interest, I once asked on this
newsgroup if anyone had *ever* heard of a DPC guarantee being honoured,
and the result was a resounding silence.

Actually, it was my very own post that you responded to a couple of years
ago!