Roy Smith wrote:

Went to the local HD yesterday to pick up a bunch of sandpaper and a few
5/16" and 3/8" bolts I needed. Found what I wanted and decided to speed
things up by going to the self-checkout line. Bad move.

The sandpaper scanned fine, but I was at a loss how to deal with the bolts.
4 @ $0.13 and 4 @ $.14, IIRC. No bar code, no obvious way to enter them
into the system. I futzed around a bit while several sales droid types
hung out and observed the chaos.

Eventually, I found a screen that said something like "press here to summon
help", which I did. Still no assistance from the droids was forthcomming.
Finally, in desperation, I just dropped the bolts into my bag, which
immediately generated a message that the weight of my bag didn't match what
I had scanned, and that I should remove the extra items from the bag.
Still no assistance-droids.

Some more futzing, and the machine prompted me to swipe my credit card. A
droid came over, helpfully showed me how to swipe it, and watched me
complete the transaction.

Sigh. I walked out the door with my $11 or so worth of paid-for sandpaper,
plus (by my calculations), $1.08 worth of hex-head bolts, shamelessly
absconded with. What's a customer to do?
Do you make excuses for inaccurate income tax returns too? Do you claim
that there was no IRS agent available to help you fill out the forms
correctly?

Dave