On Fri, 21 Apr 2006 15:21:28 -0700, c60w wrote:

I recently bought an IKEA Kitchen with Installation- What a disaster.
Half the Unit doors were missing and the other half were either
scratched or damaged.

When I rang Customer Services they were more than useless. They had no
concept of the stress that was caused. I specifically said all the way
through that I did not want my kitchen fitted unless ALL parts were
available.


I tried to speak to a manager and was told someone would ring me back.
After 3 days and no phonecall I ended up having to refuse to get off
the phone until someone in management would speak to me.
I am left with half a kitchen. All my kitchen stuff is still in boxes
in the lounge as I can't unpack yet as no doors and the other half need

replacing. I have been told it will be 3 weeks.


Has anyone else had the same experiences, and does anyone have a name
of a director or the MD that I can speak to?

Very happy with the half a dozen IKEA kitchens I've fitted for various
people. If the doors aren't available up front this is not usually a
problem as they can be added on after.

In fact I keep the doors well out of the way during the main work as they
can only get damaged.

--
Ed Sirett - Property maintainer and registered gas fitter.
The FAQ for uk.diy is at http://www.diyfaq.org.uk
Gas fitting FAQ http://www.makewrite.demon.co.uk/GasFitting.html
Sealed CH FAQ http://www.makewrite.demon.co.uk/SealedCH.html
Choosing a Boiler FAQ http://www.makewrite.demon.co.uk/BoilerChoice.html