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UK diy (uk.d-i-y) For the discussion of all topics related to diy (do-it-yourself) in the UK. All levels of experience and proficency are welcome to join in to ask questions or offer solutions. |
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#1
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Ikea Kitchens
I recently bought an IKEA Kitchen with Installation- What a disaster.
Half the Unit doors were missing and the other half were either scratched or damaged. When I rang Customer Services they were more than useless. They had no concept of the stress that was caused. I specifically said all the way through that I did not want my kitchen fitted unless ALL parts were available. I tried to speak to a manager and was told someone would ring me back. After 3 days and no phonecall I ended up having to refuse to get off the phone until someone in management would speak to me. I am left with half a kitchen. All my kitchen stuff is still in boxes in the lounge as I can't unpack yet as no doors and the other half need replacing. I have been told it will be 3 weeks. Has anyone else had the same experiences, and does anyone have a name of a director or the MD that I can speak to? |
#2
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Ikea Kitchens
In article .com,
"c60w" writes: I recently bought an IKEA Kitchen with Installation- What a disaster. Well, this is a DIY newsgroup. I didn't even know IKEA did installation. I'm very happy with the IKEA kitchens I've fitted myself. Sounds like you need a legal or consumer newsgroup. -- Andrew Gabriel |
#3
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Ikea Kitchens
c60w wrote:
I recently bought an IKEA Kitchen with Installation- What a disaster. Half the Unit doors were missing and the other half were either scratched or damaged. When I rang Customer Services they were more than useless. They had no concept of the stress that was caused. I specifically said all the way through that I did not want my kitchen fitted unless ALL parts were available. I tried to speak to a manager and was told someone would ring me back. After 3 days and no phonecall I ended up having to refuse to get off the phone until someone in management would speak to me. I am left with half a kitchen. All my kitchen stuff is still in boxes in the lounge as I can't unpack yet as no doors and the other half need replacing. I have been told it will be 3 weeks. Has anyone else had the same experiences, and does anyone have a name of a director or the MD that I can speak to? Not my experience either, bought a largish kitchen a few years ago and fitted myself - they delivered almost 200 boxes / items - they spend almost 2 hours unloading (to where I wanted them stored, i.e not at the front door), all were correct & in A1 condition - well impressed Jon |
#4
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Ikea Kitchens
replacing. I have been told it will be 3 weeks.
Has anyone else had the same experiences, and does anyone have a name of a director or the MD that I can speak to? Not my experience either, bought a largish kitchen a few years ago and fitted myself - they delivered almost 200 boxes / items - they spend almost 2 hours unloading (to where I wanted them stored, i.e not at the front door), all were correct & in A1 condition - well impressed Jon I had a similar experience many years ago - but what the hell. Built the kitchen - filled the cupboards and then the doors arrived. No problem. At least they didn't get damaged by me whilst trying to get the job done quickly. John |
#5
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Ikea Kitchens
In message .com, c60w
writes I recently bought an IKEA Kitchen with Installation- What a disaster. Half the Unit doors were missing and the other half were either scratched or damaged. When I rang Customer Services they were more than useless. They had no concept of the stress that was caused. I specifically said all the way through that I did not want my kitchen fitted unless ALL parts were available. The relevance to DIY being ... ? -- geoff |
#6
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Ikea Kitchens
On Fri, 21 Apr 2006 15:21:28 -0700, c60w wrote:
I recently bought an IKEA Kitchen with Installation- What a disaster. Half the Unit doors were missing and the other half were either scratched or damaged. When I rang Customer Services they were more than useless. They had no concept of the stress that was caused. I specifically said all the way through that I did not want my kitchen fitted unless ALL parts were available. I tried to speak to a manager and was told someone would ring me back. After 3 days and no phonecall I ended up having to refuse to get off the phone until someone in management would speak to me. I am left with half a kitchen. All my kitchen stuff is still in boxes in the lounge as I can't unpack yet as no doors and the other half need replacing. I have been told it will be 3 weeks. Has anyone else had the same experiences, and does anyone have a name of a director or the MD that I can speak to? Very happy with the half a dozen IKEA kitchens I've fitted for various people. If the doors aren't available up front this is not usually a problem as they can be added on after. In fact I keep the doors well out of the way during the main work as they can only get damaged. -- Ed Sirett - Property maintainer and registered gas fitter. The FAQ for uk.diy is at http://www.diyfaq.org.uk Gas fitting FAQ http://www.makewrite.demon.co.uk/GasFitting.html Sealed CH FAQ http://www.makewrite.demon.co.uk/SealedCH.html Choosing a Boiler FAQ http://www.makewrite.demon.co.uk/BoilerChoice.html |
#7
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Ikea Kitchens
I recently bought an IKEA Kitchen with Installation- What a disaster. Half the Unit doors were missing and the other half were either scratched or damaged. Par for the course when dealing with any big concern these days. You either need to develop a fresh way of looking at things or go to a nice friendly kitchen firm and pay accordingly. |
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