DIYbanter - View Single Post

wrote:
They said something about me having to take out the printing head of
the old one when the replacement arrives (I wasn't clear on exactly
what that meant, or maybe I misheard). That might mean they're shipping
a 4000 unit that doesn't have a head. But they'll be shipping it
Thurs., so I'll be able to relate the conclusion soon.

Shnaggletooth

It's pretty well standard procedure that you keep your old printhead
when the problem doesn't seem to be printhead related.

But in your case you CANNOT remove the printhead because the printhead
assembly won't center.

You better call them again and ask the not-too-smart service tech how
you're to go about removing it when you can't get to it . . . ;-)

-Taliesyn