"Mac" wrote in message
ink.net...
daft question is it the same one as you shipped to him??
Yes, same unit. Sorry if I confused everyone.


I'm not sure if you get what he's saying, so my apologies for mentioning it
again- is it possible the buyer had an identical bad monitor and ripped you
off by keeping your good one and sending his duff one back? This
unfortunately happens on eBay- people look for someone selling a good item
identical to a faulty item they have, then try to return their own garbage
to the seller and demand a refund.

They might even go as far as to swap out the insides so on the exterior
you're getting the right monitor back with the correct serial number, but
the wrong innards- there's just no way of knowing now.

The only way to deal with this is the note the serial number of any
electrical items you send out, and if possible make the item tamperproof so
you know if they've opened it, ie by getting some labels made up to stick
over the screw holes, or filling one of the screw holes with wax.

It seems very suspicious to me that it worked when it went out, and came
back faulty. I doubt it could have been damaged in transit- the glass is the
most fragile part and that is intact so I have a feeling you've been 'had'.

Dave