On 12 Mar 2006 23:57:00 GMT, "Bob Eager" wrote:

On Sun, 12 Mar 2006 23:48:35 UTC, Frank Erskine
wrote:

Slightly OT, but speaking of helpful service departments, a few years
ago I was given a Marantz "Superscope" portable cassette recorder. I
contacted Marantz about the availability of a carrying strap for same,
and was promptly sent, entirely FOC, a strap and a service manual for
the machine, even though it had been out of production for quite a
while. Firms/companies like that deserve due support.

I had the same experience with Quad. I asked for a user manual for the
33 and the 303, and was sent (by mistake) the service manuals. On
request, they sent the user manuals too.

I asked about sending the units back for servicing. They said 'pack in
original boxes', which I hadn't got. So they shipped me a pair of
original boxes with the right internal packing.

Incidentally, I laughed a little when the pre-amp came back. The little
'Quad' light had had the gold lettering rubbed off. They'd replaced it
FOC, which reminded me of the rumour that Wolseley did much the same
with their radiator badges..!


I had a similar experience with my 66/606 with Quad (not as iconic as
the 33/303)

This one has a system of buttons operating electronic switching to
select signal sources. After some years the unit developed a fault
where it would do this on its own. So I called them and spoke to the
service manager.

He took the serial number and said that they had occasionally seen a
bad joint on one of the gold pin connectors that join two of the
internal boards together. I was offered the option of having the
boxes sent and a free repair, or if I was able to, it was an easy one
anyway. They faxed me a diagram of the area and marked the specific
joint. One quick touch with a soldering iron and new solder and it
was fixed.


--

..andy