"Cliff" wrote in message ...
[
The following is an excerpt from the Wall Street Journal by Jim Carlton.

I actually do some telephone tech support myself and I had an old lady once on the phone and the conversation went like this (no
kidding)::

can you fix my computer? it doesn't work
what doesn't work?
the thing on my computer
what thing is that?
the thing on the television
you mean on the computer screen?
yes the computers got a television screen and the thing on it doesn't work
what thing on the screen?
I told you, the thing that doesn't work
okay. what a happens when you click the little thing on the screen?
nothing. I told you it doesn't work
you need to more specific. what are you trying to do?
I'm trying to do my typing
type a letter?
yes that's it, type my letters
what are you using to type your letters?
my computer
yes I know that but what program do you use to type your letters?
I don't know, I just click on the little picture and then I can type
you mean the icon?
is that what you call it? It's like a little picture on the screen
so what program does the icon start?
I don't know, it won't work
what does it look like?
it's like a little picture, I've got lots of them on my screen, but it won't work
describe the little picture to me
well it's mostly white with a little blue 'w' on it

HALLELUJAH!!!!!

(not every call is as bad as this but a lot of the calls I get are tailor made to push up my blood pressure).