"Leonard Caillouet" wrote in message
...

"Just Another Theremin Fan" wrote in message
oups.com...

Leonard Caillouet wrote:

JVC could provide tech support to servicers in markets where they do not
have ASCs

Why should they? The other day you were on about how proud you are of
bodging power switches on Dell equipment. Do you really expect JVC to
want to be associated with you and have you doing similar to JVC
equipment and getting them a bad name? They have a tightly controoled
ASC system which is a main reason why JVC equipment is one of the few
makers still held in such high regard. I have only ever found their
service second to none.

They should not simnply ignore the needs of their customers. They should
be willing to answer simple questions. Your attacks and distortions of
what I said in another thread serve no useful purpose. I run a very
reputable repair shop and give our clients good value and quality service.
The manufacturers that we do service for would not describe us in the
terms that you have. Besides, JVC routinely rejects assisting any
servicer outside their ASC network, which is very limited in some areas.

Do you have any positve contribution to make?

Yes, make bodging electrical equipment as illegal as bodging gas
equipment is.

Your characterization of "bodging" equipment is silly. You refused to
accept that there might be useful repairs to plastic buttons other than
replacing them and mischaracterized the statements of other servicers that
were very clear about their concern for safety and efficacy in repairs.

If you have nothing useful to contribute, please don't post.

Leonard

Leonard

We perhaps have it a little better over here than you do on the original
spares front. There are several very good component suppliers who will deal
with most anyone - notably Charles Hyde, SEME, CPC and Grandata. If you
register with them as trade, you get additional discounts. Charles Hyde's
site is particularly good at letting you search on unit category +
manufacturer + model number, and if the part you want is not listed, they
will quote you on it and order it in for you. Interestingly, JVC is one of
the ( many ) manufacturers listed by this company, so clearly they are not
that bothered about who has access to their spare parts ...

The days of good tech support, even for proper dealers ( and yes, I do do
work for proper dealers and account holders ) has sadly gone for many
manufacturers, with a few notable exceptions. Although Pioneer, for
instance, will only talk to you if you are one of their dealer service
network, they are very helpful, understand exactly what you are talking
about, and always know the answer to the problem. Panasonic, on the other
hand, used to be very good, but now, you queue on the phone for hours, you
get dropped by the phone system, if you manage to get a human, they won't
talk to you about half the equipment that they sell unless you are one of
their special dealers who has undertaken to repair everything from vacuum
cleaners to DVD recorders.

Many of the manufacturers now have all of their service info on the web, but
when you download a manual, you find that for schematics, all that is shown
is the internals of a few of the chips in the unit. Very frustrating. Many
technical support lines now seem to be manned by spotty youths ( presumably
cheap ) who wouldn't know a soldering iron if it jumped up and bit them. You
always know that ypu're in trouble when they say to you " No, there's
nothing on the computer about that problem. If you find out what it is, let
us know so that we can put it on the database ... " I'm sure that you find
much of the same in the US. It was all so different 20 years ago .... Paper
service manuals ... Oh happy days ...

Arfa