"Kathy" wrote


I'm the office girl. Lots
of posters to this group and especially alt.hvac
like to trash Goodman products but truely I don't
understand it. To me they really seem like the best
bang for your buck and we do sell other brands.

My company LOVES them. We make a lot of money repairing
them......constantly...

Seriously:

The main problem with Goodman (other than they are poorly made and look like
crap after just a couple of years because they fade/rust out so bad) is that
they will sell to any "Joe Blow" off the street. So you get some guy that
knows how to solder pipes and hook up the electric and all of a sudden, you
got AN INSTALLER!!! Most of the time these "installers" don't know what they
are doing (other than hooking the electric up and soldering pipes). You can
tell because you can see where they use plumming solder, no filte/driers are
used (which probably means they never vacuumed the system out properly),
units are set too close to the house (or other objects), and plenty of other
"tell tale" signs that an unprofessional installed it. Of course when the
homeowner asks "Why did the compressor crap out when it's only 2 years
old???" you ask them who installed the unit and of course they don't
remember. Then you suggest that they call the installer and have him fix it
because it surely must be under warranty and they say "the guy won;t return
my calls" or "he went out of business" or some other excuse.

Sure! Goodman can be installed properly and you can make it work the way it
should for cheaper than other brands. But probably 75% of them don't last
much past their warranty. At least most of the ones I have dealt with were
probably better off being put out of their misery.

Maybe they will improve someday. But right now, my company will not install
them. There are a few other brands that we feel the same way about. Even
after our company warranty is up, we don't want our customers getting ****ed
at us for installing they are going to be unhappy with down the road.

I have a good friend that manages the distribution center in my area. He
knows how I feel but he said he's not too worried because they keep flying
out the door.

Now, to be honest: I have only dealt with the 12 SEER and lower units. I
have never seen or worked on anything in their "High Efficiency" line.....