In addition, the Management company was supposed to offer a buffer
so PO'd homeowners didn't start fistfights in the street with board members.
Of course, there is a fee associated with this, and it is substantial. In
our association, the Management company did a truly horrible job and we
fired them. If all Management companies were as bad as the one we hired, I
don't think the management company industry would last very long.

Who was the company?

What did they do so poorly?