"electman" wrote in message
ups.com...
Mark,

Badaboom!

No service bulletin on this problem, I'm live with Sony, and I've the
manual and the alignment manual...

The alignment you spoke of did however solve my problem, BOOM.

What is the old saying? Go through the alignments FIRST.. then you'll
know if you've a problem.... This thing has been on my mind for quite
some time, and I must say that you've made me (not to mention the
customer) quite happy.

Thanks again,

'electman'


The service bulletin was in their old FPRIS field problem reporting system.
Lots of the old info hasn't made it over to the new system. A Sony higher-up
field service manager called us a few weeks back to see if we would look up
a part for him. The didn't have the old manuals anymore!

Glad that worked out for you!

Mark Z.