Swingman wrote:

"mike from American Sycamore" wrote in message

It is not Delta nor Black & Decker fault....it is the stupid American
consumer....

I would agree that the consumer is not as smart as he used to be ... but
using that as an excuse for poor quality pretty well confirms that neither
is management.
....

There's not an "excuse" of not as smart consumer -- the problem is that
quality and support take $$ to produce--it doesn't come for free.
Somewhere that cost has to be recouped or the price point has to go
down. For the typical consumer-level goods, there appears to be too
small a purchaser group willing to pay the price.