Who is handling the service contract? Is it Sears or is at a third party.
If it is Sears, call the store and get the appliance department manger. No
results? Get the store manager. Still no results? Look up Sears' corporate
management listing. Do not call. Send a letter carefully detailing the
history of the purchase and the problems.

Do not leave anything out! List sales ticket numbers and dates, the repair
dates and if possible ticket numbers from those.
Do not leave anything out that someone might come back and ask about.
Anticipate every query.

Tell them what you want. Keep it all very business like.

Send this to the highest exec at Sears headquarters that you can find. Send
it Express Mail, return receipt requested.
Send a copy to the appliance department manager. Send a copy to your local
BBB. (probably useless, but may prod Sears just a little) Be sure in your
letter that you list the parties that are getting copies.

I have used this technique with other companies over issues that the local
guy stonewalls on and it has proven to be effective

Even if the Big Honcho never even gets the letter, a call from his secretary
can be just as effective in getting resolution.

Charlie

"JasmynJade" wrote in message
oups.com...
Is there any other way for oil to get into the coils of a Refrigerator?

We purchased a NEW fridge from Sears in 2002 and purchased an EXTRA 3
yr In-Home Master Protection Agreement at that time. It made alot of
noises from day one...the 1st compressor went out in January
2004....the compressor was replaced...the service man told us that
either the compressor's must be bad or something...he was replacing
them right & left. After about a week...the noises got worse....we
lived with it. It was about time for our 3 yr agreement to run out so
we purchased ANOTHER 2 yr In-Home Master Protection Agreement.
Then on November 13th 2005...all of our food in the freezer thawed out.
We unplugged it for fear of a fire. When I called the 1-800 #...I told
them I wanted a replacement.....afterall, what is that "Satisfaction
Guarantee" worth anyway...they told me it was up to the repairman. The
repairman came and plugged it back in....it came on and was working
fine, at that time. So, he wrote on the service order paper, "working
properly at this time"....and could not determine what was wrong. He
told us to put a bowl of water in the freezer and "watch it". This
could be days, weeks, or months and was told they could NOT do anything
about it for now. Then, on November 18th it qujt working
again...serviceman came on the 19th....he said he found oil in the
coils and said we had turned it over or dropped it.....NO WE DIDN'T!!!
They won't fix it OR replace it.....

Does anyone have any suggestions??????

Thanks in advance,
JasmynJade