DIYbanter - View Single Post - WW Grainger vs Fastenal: How do you rate them?

writes:

Hi all,

I know to an extent all of you must have used one of these suppliers
in the past. How do you rate the two in terms of customer service,
price, and product availability. I am a former employee of WWG and
have always been curious of the customer's side of the story. Please
give any feedback you can.

A lot of stuff can be found at WWG that I as an individual can't find
elsewhere. My big beef is individuals can't order from them. I remember
my dad having to go to the local hardware store to have them order items
from WWG. He would go to WWG, find the item, drive to the hardware store,
and then go back to WWG to pick it up.

I used to own a business so I had opened an account online years ago. The
online account still worked a year ago so I ordered something and went to
pick iu up. The guy at the store gave me a big hassle because my business
accoutn had been deleted due to inactivity. Why the heck did my online
account still work if the business account it was tied to was gone?

Brian Elfert