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#1
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Brand Loyalty?
How many of you guys tend to only buy one particular brand? I was working in
my shop today and was looking at all of the different tools brands I have. Milwaukee, Delta, Makita, Porter-Cable, Dewalt, Hitachi, Mastercraft(a brand from a chain called Canadian Tire for our american neibours), Black and Decker and one or two no-name chinese made tools like my metal cutting bandsaw I bought for 200 bucks. I try to spread my tool buying dollar around. Does brand loyalty mean anything to you? |
#2
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"User" wrote in message news:QMOWd.590205$6l.564988@pd7tw2no... How many of you guys tend to only buy one particular brand? I was working in my shop today and was looking at all of the different tools brands I have. Milwaukee, Delta, Makita, Porter-Cable, Dewalt, Hitachi, Mastercraft(a brand from a chain called Canadian Tire for our american neibours), Black and Decker and one or two no-name chinese made tools like my metal cutting bandsaw I bought for 200 bucks. I try to spread my tool buying dollar around. Does brand loyalty mean anything to you? Brand loyalty means easy profits for the company you choose. Brand loyalty means that you do not research your purchases enough. |
#3
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I have Powermatic, Delta, Dewalt, Hobart, Honda, Porter-Cable, Jet
Rockwell, Makita, Black and Decker, Craftsman, SK, Mac, Paslode, Senco and some other stuff if I think harder. I do like Bosch, older Delta/Rockwell and Powermatic. I do have a bit of a positive emotional response using my Bosch 1581VS jigsaw. I think I have liked every Bosch tool I have used. Routers, sanders and saws. No Ryobi. I have more tools than I need. My wants are a different issue. My tools are sometimes thoughtful purchase but also bottom feeding. I have a bunch of stuff from a going out of business sale. I have some Delta/Rockwell tools from the 80's that were in a storage shed. My friend worked for an industrial design firm and they were doing some stuff after Rockwell became Delta. I think that was a trip and a half in the back of the Toyota. I like sales so that sometimes influences purchases as long as the tool meets some need. "User" wrote: How many of you guys tend to only buy one particular brand? I was working in my shop today and was looking at all of the different tools brands I have. Milwaukee, Delta, Makita, Porter-Cable, Dewalt, Hitachi, Mastercraft(a brand from a chain called Canadian Tire for our american neibours), Black and Decker and one or two no-name chinese made tools like my metal cutting bandsaw I bought for 200 bucks. I try to spread my tool buying dollar around. Does brand loyalty mean anything to you? |
#4
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"User" wrote in message news:QMOWd.590205$6l.564988@pd7tw2no... I try to spread my tool buying dollar around. Does brand loyalty mean anything to you? My loyalty is to myself. While good brands tend to be good brands on all tools, there is always an exception or feature that will make another seem better for my use. My favorite suppliers a Lee Valley Coastal Tool I try to buy from them because of the good service and prices, but others may have what I need when I need it. I probably have a tool from most every major maker. I have a Bosch router on my bench, but I'm sure I'd be happy with a PC, Milwaukee, or a few others. At the time the Bosch was on sale. I have a PC brand nailer and compressor because it was a good value, but when I wanted a staple gun, I went with Bostitch. I have at least three Delta and DeWalt tools, one Jet, my planes are Stanley (should have spent more for a Veritas), Veritas, Knight. one Ridged, one Panasonic, two Ryobi (there will never be a third). Router bits I have Lee Valley, Whiteside, Jesada, Freud, Woodcraft (the $5 ones), Infinity. Saw Blades: Delta (came with the saw) , Ridge Carbide (a 40T combo and a dado) Freud Diablo, DW that came with the miter saw. And the list goes on. |
#5
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Nope. My shop is a mix of Jet, Grizzly, Craftsman, Delta, Dewalt,
Black&Decker, and Bosch. I read the reviews on each piece of equipment I'm considering, I read the boards and forums, epinions.com, check the magazine reviews, then consider cost vs features to get the best return on investment. No buyers remorse, and I think I have a pretty well equipped shop. bill "User" wrote in message news:QMOWd.590205$6l.564988@pd7tw2no... How many of you guys tend to only buy one particular brand? I was working in my shop today and was looking at all of the different tools brands I have. Milwaukee, Delta, Makita, Porter-Cable, Dewalt, Hitachi, Mastercraft(a brand from a chain called Canadian Tire for our american neibours), Black and Decker and one or two no-name chinese made tools like my metal cutting bandsaw I bought for 200 bucks. I try to spread my tool buying dollar around. Does brand loyalty mean anything to you? |
#6
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I think I try to buy the best tool for the buck on whatever tool I'm
looking at, but I happened to notice the other day that I'm getting a lot of black plastic Porter Cable boxes laying about the shop. I also have Dewalt, Grizzly, Craftsman and Delta tools, but there's definitely a proliferation of PC tools. I think it's just coincidence. -Phil Crow |
#7
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In article QMOWd.590205$6l.564988@pd7tw2no, "User"
wrote: I have a mix of many brands with no particular layalty to any. However, I have been burned by a couple brands and I avoid their products. Dick How many of you guys tend to only buy one particular brand? I was working in my shop today and was looking at all of the different tools brands I have. Milwaukee, Delta, Makita, Porter-Cable, Dewalt, Hitachi, Mastercraft(a brand from a chain called Canadian Tire for our american neibours), Black and Decker and one or two no-name chinese made tools like my metal cutting bandsaw I bought for 200 bucks. I try to spread my tool buying dollar around. Does brand loyalty mean anything to you? |
#8
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I own stuff from lots of manufactures, but I'm partial to Delta, Bosch and
Milwaukee and Freud. What this means to me is that these are the brand I'll look at first. But many things factor into a final decision, features, quality, price. I've needed to replace/install 15 door thresholds in my home. I made them from wood, and needed to drill through concrete for anchors to install the thresholds. I have two cordless drills, that just won't do it (not the right tool for the job). I went shopping for a hammer drill, looked at a Bosch and a Milwaukee, brought home a Hitachi for about 1/3 the price. Did exactly what I wanted, don't know if I'll ever need it again. If this is something that I would use often, that may have changed my decision (although the Hitachi was impressive, and on sale for $59.99 at the borg) "User" wrote in message news:QMOWd.590205$6l.564988@pd7tw2no... How many of you guys tend to only buy one particular brand? I was working in my shop today and was looking at all of the different tools brands I have. Milwaukee, Delta, Makita, Porter-Cable, Dewalt, Hitachi, Mastercraft(a brand from a chain called Canadian Tire for our american neibours), Black and Decker and one or two no-name chinese made tools like my metal cutting bandsaw I bought for 200 bucks. I try to spread my tool buying dollar around. Does brand loyalty mean anything to you? |
#9
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"User" wrote in news:QMOWd.590205$6l.564988@pd7tw2no:
.... I try to spread my tool buying dollar around. Does brand loyalty mean anything to you? No, I've got a hodgepodge of different tools. Dewalt, Jet, Grizzly, Sunhill, Delta. I'll never buy anything by Ryobi again. I do have loyalty to certain suppliers. If the item's obtainable locally and isn't at too high a premium, I'll buy locally. Otherwise if it's mail order I try to buy from Lee Valley or Highland Hardware. |
#10
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The pros I go to for advise (shipwrights) believe that certain
companies do a better job than others for a particular type of tool - Milwaukee for drills, PC for routers, etc. I want the best tool so I take their advise. Brand loyalty doesn't make much sense to me. |
#11
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It's been my experience that almost any company can make a good tool
once, but just because they did doesn't mean you should trust them a few years later. They seem to go in cycles. Black & Decker is one example. My old SawCat circular saw is great. It was the 'Pro' or 'Contractor' grade at one point. Then anything under a B&D label became consumer quality & Dewalt became the contractor quality. I still have a deck screw gun (1/2 the rpms, twice the torque of the drywall screwgun.) that is just wonderful. I've heard Dewalt isn't so hot anymore, but haven't looked into it. I try to research every tool & buy from the company that meets my needs. Sometimes I don't have the budget, other times I want top quality no matter what the cost. Other times it's design that drives me - or should. I have a Porter Cable jig saw that is perfect except for one defect - it tends to blow the sawdust right at my face. A friend's jigsaw, similar in design blows it to the right of the saw - away from my face. Live & learn. Jim |
#12
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I tend to stick with the Vintage brand.
UA100 |
#13
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User wrote:
I try to spread my tool buying dollar around. Does brand loyalty mean anything to you? Nope. The recommendations of other woodworkers and magazines such as Fine Woodworking mean a lot more. I've got Delta, Ridgid, Rikon, Milwaukee, Penn State, JDS, and Porter Cable all well represented. With the exception of the air handling stuff, I've got multiple tools from the different manufacturers I've listed. I don't just buy what they have on the shelf as a matter of expediency. I tend to go after specific models that I've read about. -- Mortimer Schnerd, RN VE |
#14
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Bernoulli wrote:
The pros I go to for advise (shipwrights) believe that certain companies do a better job than others for a particular type of tool - Milwaukee for drills, PC for routers, etc. I want the best tool so I take their advise. Brand loyalty doesn't make much sense to me. I'd advise you to take their advice. The Spelling Police |
#15
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Leon wrote:
Brand loyalty means easy profits for the company you choose. Brand loyalty means that you do not research your purchases enough. What he said. Barry |
#16
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With my battery operated tools i tend to buy the same yellow 18v tools just
so Im not playing with several different battery chargers and batteries. Anyone else find themselves doing this? "User" wrote in message news:QMOWd.590205$6l.564988@pd7tw2no... How many of you guys tend to only buy one particular brand? I was working in my shop today and was looking at all of the different tools brands I have. Milwaukee, Delta, Makita, Porter-Cable, Dewalt, Hitachi, Mastercraft(a brand from a chain called Canadian Tire for our american neibours), Black and Decker and one or two no-name chinese made tools like my metal cutting bandsaw I bought for 200 bucks. I try to spread my tool buying dollar around. Does brand loyalty mean anything to you? |
#17
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In article QMOWd.590205$6l.564988@pd7tw2no, User wrote:
How many of you guys tend to only buy one particular brand? I was working in my shop today and was looking at all of the different tools brands I have. Milwaukee, Delta, Makita, Porter-Cable, Dewalt, Hitachi, Mastercraft(a brand from a chain called Canadian Tire for our american neibours), Black and Decker and one or two no-name chinese made tools like my metal cutting bandsaw I bought for 200 bucks. I try to spread my tool buying dollar around. Does brand loyalty mean anything to you? "_All_else_ being equal", I'll make the buying decision based on brand-name. (Previous good experience with the brand (or manufacturer support) gets an up-check. Previous bad experience gets a down-check.) Note: It is *rare* that "all else" =is= equal; thus rarely is "brand" the _determining_ factor in my purchases. |
#18
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On Mon, 07 Mar 2005 02:13:04 GMT, the inscrutable "User"
spake: How many of you guys tend to only buy one particular brand? I was working in my shop today and was looking at all of the different tools brands I have. Milwaukee, Delta, Makita, Porter-Cable, Dewalt, Hitachi, Mastercraft(a brand from a chain called Canadian Tire for our american neibours), Black and Decker and one or two no-name chinese made tools like my metal cutting bandsaw I bought for 200 bucks. I try to spread my tool buying dollar around. Does brand loyalty mean anything to you? Sometimes. I have 5 Grizzly tools. Two I bought new (bandsaw and DC) because they were the best price/performance. I received their little trim router as a gift for that purchase. After seeing them and finding quality, the next purchases were a used Griz planer and the new Shop Fox mortiser. I haven't been let down at all. I also have Makita, Skil, B&D, Crapsman, Chiwanese Generic, Porter Cable, and Harbor Freight corded and cordless tools. Other than a very high respect and penchant for Grizzly, I don't have any brand loyalties. The many complaints from Jet and Delta owners here weaned me from considering or getting attached to those companies. The merger news (for several sets of companies in the past decade) was horrid and customer service suffered for everyone. Happily, none of my tools (purchasing or owned) was affected. ================================================== ======== I drank WHAT? + http://www.diversify.com --Socrates + Web Application Programming |
#19
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On Mon, 07 Mar 2005 11:48:04 GMT, the inscrutable "Mortimer Schnerd,
RN" spake: Bernoulli wrote: The pros I go to for advise (shipwrights) believe that certain companies do a better job than others for a particular type of tool - Milwaukee for drills, PC for routers, etc. I want the best tool so I take their advise. Brand loyalty doesn't make much sense to me. cringe I'd advise you to take their advice. The Spelling Police You took the words right out of my mouth, Morty. ================================================== ======== I drank WHAT? + http://www.diversify.com --Socrates + Web Application Programming |
#20
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I got fed up with batteries over five years ago. These
battery-operated tools don't have the lasting power and the batteries don't seem to hold up after numerous recharges. I now use only corded tools, mostly Milwaukee, Makita, PC, and DeWalt. With lots of electrical outlets in my shop, a cord is no problem. Plus, I bought a heavy duty 100 foot cord for backyard use of power tools. On Mon, 7 Mar 2005 07:34:29 -0500, "Don" wrote: With my battery operated tools i tend to buy the same yellow 18v tools just so Im not playing with several different battery chargers and batteries. Anyone else find themselves doing this? "User" wrote in message news:QMOWd.590205$6l.564988@pd7tw2no... How many of you guys tend to only buy one particular brand? I was working in my shop today and was looking at all of the different tools brands I have. Milwaukee, Delta, Makita, Porter-Cable, Dewalt, Hitachi, Mastercraft(a brand from a chain called Canadian Tire for our american neibours), Black and Decker and one or two no-name chinese made tools like my metal cutting bandsaw I bought for 200 bucks. I try to spread my tool buying dollar around. Does brand loyalty mean anything to you? |
#21
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"Phisherman" wrote in message ... I got fed up with batteries over five years ago. These battery-operated tools don't have the lasting power and the batteries don't seem to hold up after numerous recharges. I now use only corded tools, mostly Milwaukee, Makita, PC, and DeWalt. With lots of electrical outlets in my shop, a cord is no problem. Plus, I bought a heavy duty 100 foot cord for backyard use of power tools. I'd be with you if only the corded drills had clutch settings and electronic brakes. IMHO the drill is the only type tool that has any advantage being cordless in a shop. |
#22
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On Mon, 07 Mar 2005 02:13:04 GMT, "User" wrote:
How many of you guys tend to only buy one particular brand? I was working in my shop today and was looking at all of the different tools brands I have. Milwaukee, Delta, Makita, Porter-Cable, Dewalt, Hitachi, Mastercraft(a brand from a chain called Canadian Tire for our american neibours), Black and Decker and one or two no-name chinese made tools like my metal cutting bandsaw I bought for 200 bucks. I try to spread my tool buying dollar around. Does brand loyalty mean anything to you? The only time I had "brand loyalty" was when I was buying mostly Craftsman tools... and that was because my neighbor got a 25% employee discount.. I doubt that any company has the "best" tool for all uses.. case in point would be the HF dust collector, which is highly recommended on the wRECk, but who recommends their table saw or their planers? mac Please remove splinters before emailing |
#23
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"User" wrote:
How many of you guys tend to only buy one particular brand? I was working in my shop today and was looking at all of the different tools brands I have. Milwaukee, Delta, Makita, Porter-Cable, Dewalt, Hitachi, Mastercraft(a brand from a chain called Canadian Tire for our american neibours), Black and Decker and one or two no-name chinese made tools like my metal cutting bandsaw I bought for 200 bucks. I try to spread my tool buying dollar around. Does brand loyalty mean anything to you? I see a lot of PC in my place. It's not on purpose though. My first couple of pieces were PC. When I would go to buy a new tool, having had a good experience with PC, if the reviews of the PC were about as good I would tend to buy it. -- San Diego Joe |
#24
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In article 1110216657.b9d9e8ed53b2c026c892468fbe8a2265@teran ews,
San Diego Joe wrote: "User" wrote: How many of you guys tend to only buy one particular brand? I was working in my shop today and was looking at all of the different tools brands I have. Milwaukee, Delta, Makita, Porter-Cable, Dewalt, Hitachi, Mastercraft(a brand from a chain called Canadian Tire for our american neibours), Black and Decker and one or two no-name chinese made tools like my metal cutting bandsaw I bought for 200 bucks. I try to spread my tool buying dollar around. Does brand loyalty mean anything to you? I see a lot of PC in my place. It's not on purpose though. My first couple of pieces were PC. When I would go to buy a new tool, having had a good experience with PC, if the reviews of the PC were about as good I would tend to buy it. I've been a bit biased towards DeWalt for my cordless stuff simply because I've ended up with a bunch of interchangable batteries. Other than that I have a real mix of stuff. Allen |
#25
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In article QMOWd.590205$6l.564988@pd7tw2no, "User"
wrote: How many of you guys tend to only buy one particular brand? I was working in my shop today and was looking at all of the different tools brands I have. Milwaukee, Delta, Makita, Porter-Cable, Dewalt, Hitachi, Mastercraft(a brand from a chain called Canadian Tire for our american neibours), Black and Decker and one or two no-name chinese made tools like my metal cutting bandsaw I bought for 200 bucks. I try to spread my tool buying dollar around. Does brand loyalty mean anything to you? I might consider brand loyalty as long as I see loyalty from the brand as well, without trying to screw me out of my money by trying to sell me a piece of crap from an off-shore factory under their brand name. (How's that for a run-on sentence?) The infamous Porter Cable profile sander comes to mind. Most of my hand operated powertools are Milwaukee. They have yet to steer me wrong. PC lost a lot of browny points over the years. One big loyalty from me is Apple. Even though they did their best to make me drop them, the fabulous software from vendors like Adobe kept me hanging in. It was worth it. No regrets. Tim Hortons Contax cameras and Zeiss optics. Nikon digital. Epson printers. Sony televisions. Nagra Bruel & Kjaer I could go on. Toblerone Glen Livet Wusthoff Haynes Birkenstock Rigor Levi Strauss Rolex etc. etc. |
#26
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In article ,
Unisaw A100 wrote: I tend to stick with the Vintage brand. UA100 Yep there's something special about old arn - I've been on a search for quite some time for something very special though apparently very, very elusive. I've been having a hell of a time finding any vintage dust collectors - I pitchur something with a cast iron stand and old watermelon-size motor. None seem to be available - guess they must be hoarded by those lucky enough to own one. I'll keep lookin' tho. -- Owen Lowe The Fly-by-Night Copper Company ____ "Sure we'll have fascism in America, but it'll come disguised as 100% Americanism." -- Huey P. Long |
#27
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Nope - I tend to just the best tool for the job. Before buying any
particular tool, ask or look to see what to the professionals use in that application. For example, I would not normally consider Skil a brand name worth using. However, the Skilsaw Mag77 is the best framing saw made. It's the saw of choice for framers (West Coast USA). The sting of price is brief, the pain from a cheap tool lasts considerable longer. Dave An unmitigated tool junkie. Posted Via Usenet.com Premium Usenet Newsgroup Services ---------------------------------------------------------- ** SPEED ** RETENTION ** COMPLETION ** ANONYMITY ** ---------------------------------------------------------- http://www.usenet.com |
#28
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Fly-by-Night CC wrote:
Yep there's something special about old arn - I've been on a search for quite some time for something very special though apparently very, very elusive. I've been having a hell of a time finding any vintage dust collectors - I pitchur something with a cast iron stand and old watermelon-size motor. None seem to be available - guess they must be hoarded by those lucky enough to own one. I'll keep lookin' tho. I've got one Owen but it's strictly a show piece/conversation piece. No really. UA100 |
#29
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In article ,
Unisaw A100 wrote: I've got one Owen but it's strictly a show piece/conversation piece. Jpegs please. Um, pretty please with two cherries on top? -- Owen Lowe The Fly-by-Night Copper Company ____ "I pledge allegiance to the flag of the Corporate States of America and to the Republicans for which it stands, one nation, under debt, easily divisible, with liberty and justice for oil." - Wiley Miller, Non Sequitur, 1/24/05 |
#30
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I was considering a Mag77 for the longest time but finally bought a
Craftsman 12A w/Laser Track. The 77 is one hell of a good saw but it was 5x as much as a standard saw. The selling point was the Laser Track. When doing plywood for a roofing job I found that cutting the plywood required being up on top of the plywood sheet at all times to keep the saw cutting along the chalk line. The laser made the job much easier. I might still get a Mag77 if I can justify the price. I still think is top of the line. My 2c Tom Teamcasa ) wrote: : Nope - I tend to just the best tool for the job. Before buying any : particular tool, ask or look to see what to the professionals use in that : application. : For example, I would not normally consider Skil a brand name worth using. : However, the Skilsaw Mag77 is the best framing saw made. It's the saw of : choice for framers (West Coast USA). : The sting of price is brief, the pain from a cheap tool lasts considerable : longer. : Dave : An unmitigated tool junkie. : Posted Via Usenet.com Premium Usenet Newsgroup Services : ---------------------------------------------------------- : ** SPEED ** RETENTION ** COMPLETION ** ANONYMITY ** : ---------------------------------------------------------- : http://www.usenet.com -- |
#31
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I buy whatever seems to best fit my needs (short vs med vs long term)
at the time at the best cost to benefit ratio. That usually means posting here, reading your feedback, checking 2 or 3 magazine reviews, kicking the tires. I like to take the mag reviews, and your 2 cents, and with the tool in-hand (at a WW show, store, etc) apply my tests. Can I substantiate the pros/cons another has noted? Are they applicable to my needs? Do I care about functionality X? Will I care in 6-12 months? At what cost? I'm stilling trying to find a Ryobi OSS500 to test ;-) Looks like I missed that one. Ah well, they'll be another. Ah, yes, and then in a few years it all changes.. I dumped my 8.5" Hitachi SCMS for a 12" dual bevel Dewalt CMS because of bench space!!!! Go figure, benchtop space!!! But I got the CMS for $200 at a WW show for a refurb. But I'm still happy with my "Made in the USA" Delta contractor saw. Yeah, it's 1.5hp. But I don't cut 3" hard maple, and the blade has never even come close to getting bogged down. And I can waste all kinds of time "tuning it" ;-) I do consider the brand. If price and functionality is close, I'd chose a "better" brand. I have a Craftsman 14.4V cordless drill, the EX model, that I got for $69. No complaints. I could have paid 2x or 3x more for a "better" brand, but I'm pretty sure I'd not have gotten the same value. On Mon, 07 Mar 2005 02:13:04 GMT, "User" wrote: How many of you guys tend to only buy one particular brand? I was working in my shop today and was looking at all of the different tools brands I have. Milwaukee, Delta, Makita, Porter-Cable, Dewalt, Hitachi, Mastercraft(a brand from a chain called Canadian Tire for our american neibours), Black and Decker and one or two no-name chinese made tools like my metal cutting bandsaw I bought for 200 bucks. I try to spread my tool buying dollar around. Does brand loyalty mean anything to you? |
#32
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On Mon, 07 Mar 2005 02:13:04 GMT, "User" wrote:
How many of you guys tend to only buy one particular brand? I was working in my shop today and was looking at all of the different tools brands I have. Milwaukee, Delta, Makita, Porter-Cable, Dewalt, Hitachi, Mastercraft(a brand from a chain called Canadian Tire for our american neibours), Black and Decker and one or two no-name chinese made tools like my metal cutting bandsaw I bought for 200 bucks. I try to spread my tool buying dollar around. Does brand loyalty mean anything to you? It has to me in the past- I've got all DeWalt for my framing and general carpentry tools (and I'm still very happy with those) and Delta for my stationary power tools. Unfortunately, the last few Delta purchases I've made have been a little less than impressive, and the customer service seems to have slid a little since they merged with Porter-Cable, so I'm considering looking around a bit more, and finding a new brand for my shop. So the short answer is yes, brand loyalty means something to me- as long as the quality is there. When the brand goes downhill, it's time for me to bail out. Aut inveniam viam aut faciam |
#33
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User apparently said,on my timestamp of 7/03/2005 1:13 PM:
I try to spread my tool buying dollar around. Does brand loyalty mean anything to you? Means nothing, really. One year some brand might be better and popular and then they get an accountant to run the show, convinced that they now own the world. Then things start to go downhill. Much better to buy the best at the moment of the purchase. Most of my power tools are either Bosch, Metabo or Makita. Mostly because they had what I considered the best at the time of the purchase, for the price I was willing to pay. That could change quickly. Have quite a few other Taiwanese and Chinese tools as well. If they have a good product with reasonable quality control, then there is no reason not to get it. Quality varies so much nowadays depending on management fads and trends, it's not worth following a single brand. -- Cheers Nuno Souto in sunny Sydney, Australia am |
#34
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Just to "clarify" :
Delta "did not" merge with Porter Cable. They are two seperate companies. They are both owned by a single parent company known as Pentair, which just sold both companies to Black & Decker, who owns many other companies including Dewalt. Prometheus wrote: It has to me in the past- I've got all DeWalt for my framing and general carpentry tools (and I'm still very happy with those) and Delta for my stationary power tools. Unfortunately, the last few Delta purchases I've made have been a little less than impressive, and the customer service seems to have slid a little since they merged with Porter-Cable, so I'm considering looking around a bit more, and finding a new brand for my shop. |
#35
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Pat Barber wrote:
Just to "clarify" : Delta "did not" merge with Porter Cable. It should also be noted that the "merger" took place in 1960. UA100 |
#36
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Unisaw A-100 wrote:
Pat Barber wrote: Just to "clarify" : Delta "did not" merge with Porter Cable. It should also be noted that the "merger" took place in 1960. Interesting though that the last time I called Delta support 800-number the operator answered w/ "Porter Cable/Delta" which had never happened to me before--it had been within the year I think to last previous time...don't know what precipitated the change or whether it was an aberration???? |
#37
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"Duane Bozarth" wrote in message ... Unisaw A-100 wrote: Pat Barber wrote: Just to "clarify" : Delta "did not" merge with Porter Cable. It should also be noted that the "merger" took place in 1960. Interesting though that the last time I called Delta support 800-number the operator answered w/ "Porter Cable/Delta" which had never happened to me before--it had been within the year I think to last previous time...don't know what precipitated the change or whether it was an aberration???? They may not have merged, but both companies were both by the same parent company giving the same result as them merging. |
#38
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Edwin Pawlowski wrote:
"Duane Bozarth" wrote in message ... Unisaw A-100 wrote: Pat Barber wrote: Just to "clarify" : Delta "did not" merge with Porter Cable. It should also be noted that the "merger" took place in 1960. Interesting though that the last time I called Delta support 800-number the operator answered w/ "Porter Cable/Delta" which had never happened to me before--it had been within the year I think to last previous time...don't know what precipitated the change or whether it was an aberration???? They may not have merged, but both companies were both by the same parent company giving the same result as them merging. I was just commenting that something has changed relatively recently...somebody made a decision to emphasize the Porter Cable over Delta, even answering the Delta 800 support line... |
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The regional support centers were rolled together to
handle customer issues. These offices handle broken parts,repairs,etc,etc. It actually made sense to "merge" that function but it proved painful in some cases. You ended up with folks who were 100% on PC products attempting to answer Delta related questions. The same was true of Delta folks trying the reverse of that. This resulted in a lot of pain and suffering on the part of the customer. It's better but not 100% fixed. Duane Bozarth wrote: Interesting though that the last time I called Delta support 800-number the operator answered w/ "Porter Cable/Delta" which had never happened to me before--it had been within the year I think to last previous time...don't know what precipitated the change or whether it was an aberration???? |
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Pat Barber wrote:
The regional support centers were rolled together to handle customer issues. These offices handle broken parts,repairs,etc,etc. It actually made sense to "merge" that function but it proved painful in some cases. .... I phoned into the same old central Delta technical support service -- no problem getting to Delta engineering support, just the initial phone response before the transfer was answered w/ the lead-in of "P C" as opposed to the former Delta |
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