Hello,

I had an Anglian conservatory installed at the end of november which, coming
up to two months later:

1) Does not lock
2) Has some kind of damage or corrosion to the lock
3) Has gaps in the roof

The driveway was also damaged during the installation (by dragging away the
skip rather than lifting it away).

Since it is a new conservatory, there is quite a bit of condensation. You
can see where the gaps are because the clear areas of glass (near the joins)
are larger than the clear areas near the vents!!!

So, besides the GGF (and my credit card company), if Anglian continue to
refuse to do anything about it (such as the supposed after-installation
survey, or even returning phonecalls), who can I make a complaint to next?




--
Saddam has continued to produce them, that he has existing and active
military plans for the use of chemical and biological weapons, which could
be activated within 45 minutes
- Tony Blair on Saddam 24/9/02

"For a century and a half now, America and Japan have formed one of the
great and enduring alliances of modern times."
George W Bush -Tokyo, Japan, Feb. 18, 2002

suicide bombing is not a belief
-CrazyAlec (internet spook)

"I hear there's rumors on the Internets"
- George W Bush -Oct. 9, 2004

Even today I am willing to volunteer to do the dirty work for Israel, to
kill as many Arabs as necessary, to deport them, to expel and burn them, to
have everyone hate us, to pull the rug from underneath the feet of the
Diaspora Jews, so that they will be forced to run to us crying. Even if it
means blowing up one or two synagogues here and there, I don't care.
-- Ariel Sharon, interviewed by Amos Oz (published in the Israeli daily
Davar, DEC 17, 1982

"CQMMAN" wrote in message
...
Hello,

I had an Anglian conservatory installed at the end of november which,
coming
up to two months later:

1) Does not lock
2) Has some kind of damage or corrosion to the lock
3) Has gaps in the roof

The driveway was also damaged during the installation (by dragging away
the
skip rather than lifting it away).

Since it is a new conservatory, there is quite a bit of condensation. You
can see where the gaps are because the clear areas of glass (near the
joins)
are larger than the clear areas near the vents!!!

So, besides the GGF (and my credit card company), if Anglian continue to
refuse to do anything about it (such as the supposed after-installation
survey, or even returning phonecalls), who can I make a complaint to next?




Might be worth looking at http://www.bbc.co.uk/watchdog to see if they have
a file on Anglian windows.

What have Anglian said so far to the points above?

Simon Hawking wrote:


Might be worth looking at http://www.bbc.co.uk/watchdog to see if
they have a file on Anglian windows.

Thanks, I will take a look at that.


What have Anglian said so far to the points above?

Nothing so far apart from, "we will look into it and call you back".



--
Saddam has continued to produce them, that he has existing and active
military plans for the use of chemical and biological weapons, which
could be activated within 45 minutes
- Tony Blair on Saddam 24/9/02

"For a century and a half now, America and Japan have formed one of the
great and enduring alliances of modern times."
George W Bush -Tokyo, Japan, Feb. 18, 2002

suicide bombing is not a belief
-CrazyAlec (internet spook)

"I hear there's rumors on the Internets"
- George W Bush -Oct. 9, 2004

Even today I am willing to volunteer to do the dirty work for Israel, to
kill as many Arabs as necessary, to deport them, to expel and burn
them, to have everyone hate us, to pull the rug from underneath the
feet of the Diaspora Jews, so that they will be forced to run to us
crying. Even if it means blowing up one or two synagogues here and
there, I don't care. -- Ariel Sharon, interviewed by Amos Oz (published
in the Israeli daily Davar, DEC 17, 1982

"CQMMAN" wrote in message
...
Hello,

I had an Anglian conservatory installed at the end of november which,
coming
up to two months later:

1) Does not lock
2) Has some kind of damage or corrosion to the lock
3) Has gaps in the roof

The driveway was also damaged during the installation (by dragging away
the
skip rather than lifting it away).

Since it is a new conservatory, there is quite a bit of condensation. You
can see where the gaps are because the clear areas of glass (near the
joins)
are larger than the clear areas near the vents!!!

So, besides the GGF (and my credit card company), if Anglian continue to
refuse to do anything about it (such as the supposed after-installation
survey, or even returning phonecalls), who can I make a complaint to next?



Your local Trading Standards Dept. Look in phone book under 'County
Council'.

Joe Lee

"CQMMAN" wrote in message
...
Simon Hawking wrote:


Might be worth looking at http://www.bbc.co.uk/watchdog to see if
they have a file on Anglian windows.

Thanks, I will take a look at that.


What have Anglian said so far to the points above?

Nothing so far apart from, "we will look into it and call you back".


Tell them they can't look into it cos the windows are condensated.

On Thu, 13 Jan 2005 14:41:42 -0000, "CQMMAN"
wrote:

Hello,

I had an Anglian conservatory installed at the end of november which, coming
up to two months later:

1) Does not lock
2) Has some kind of damage or corrosion to the lock
3) Has gaps in the roof

The driveway was also damaged during the installation (by dragging away the
skip rather than lifting it away).

Since it is a new conservatory, there is quite a bit of condensation. You
can see where the gaps are because the clear areas of glass (near the joins)
are larger than the clear areas near the vents!!!

So, besides the GGF (and my credit card company), if Anglian continue to
refuse to do anything about it (such as the supposed after-installation
survey, or even returning phonecalls), who can I make a complaint to next?

Have you paid yet? FWIW, I had a conservatory constructed last
September, (not by Anglian) and one of the deciding factors in me
choosing the company I did was that 70% of the cost wasn't payable
until after satisfactory completion of the project.

Good job too....I still haven't paid them about £900 for stuff that
isn't right

Brian

"CQMMAN" wrote in message
...
Hello,

I had an Anglian conservatory installed at the end of november which,
coming
up to two months later:

1) Does not lock
2) Has some kind of damage or corrosion to the lock
3) Has gaps in the roof

The driveway was also damaged during the installation (by dragging away
the
skip rather than lifting it away).

Since it is a new conservatory, there is quite a bit of condensation. You
can see where the gaps are because the clear areas of glass (near the
joins)
are larger than the clear areas near the vents!!!

So, besides the GGF (and my credit card company),

Your credit card is your best friend. They are jointly liable for
fixing the mistakes and (usually) don't mess you around if you have
a valid claim. They will, however, expect you to make reasonable
attempts to allow Anglian to fix the problem, and once Anglian know
that you have the extra protection of the CC they ought to be
reasonable about fixing it.

tim

On Thu, 13 Jan 2005 14:41:42 -0000, "CQMMAN"
wrote:

Hello,

I had an Anglian conservatory installed at the end of november which, coming
up to two months later:

1) Does not lock
2) Has some kind of damage or corrosion to the lock
3) Has gaps in the roof

The driveway was also damaged during the installation (by dragging away the
skip rather than lifting it away).

Since it is a new conservatory, there is quite a bit of condensation. You
can see where the gaps are because the clear areas of glass (near the joins)
are larger than the clear areas near the vents!!!

So, besides the GGF (and my credit card company), if Anglian continue to
refuse to do anything about it (such as the supposed after-installation
survey, or even returning phonecalls), who can I make a complaint to next?

Do you have anything left to pay?

Was the whole thing paid by credit card or is some via another credit
agreement or ????

If money is outstanding to them, one strategy is to withhold payment
until they threaten legal action. Let them go through the motions
of this but make sure that you have written to both their local and
head office first.

Contact them and ask for the names of the directors and write to the
managing and sales directors. Use special delivery for all letters
and keep copies. Take digital or other photos with a ruler in the
picture for scale and include them.

When you hear from their solicitors, send copies of the correspondence
refuting their claim.

They should make a claim on their insurance for the damage to the
drive. However you would probably not expect to get the full cost of
reinstatement if the drive was not quite new and in good condition to
begin with. The principle of betterment applies - i.e. you can't
expect them to make it better than it was.

A useful strategy is to pay them all but £4995 of the outstanding
balance. I would assume that this would cover fixing everything?
The reason for this is that the claim would be heard in the Small
Claims division of the court and they have to come to where you are -
cost for them.


I had a virtually carbon copy situation to the one that you describe
with a conservatory company when I had mine built a few years ago.
Ultimately it was all fixed and has remained OK, but it was a battle
to get the result I required. THe settlement was eventually quite
close to what I wanted but did involve sticking firm on some points
and giving on others. Part of the settlement was not to reveal who
the supplier was, which was kind of ironic because they normally want
reference customers.

If you don't have outstanding monies payable, then the first hits are
with the credit card company, but still write to the manufacturer
first with a well prepared dossier of the faults. This will at least
send a message that you are not going to mess about.








--

..andy

To email, substitute .nospam with .gl

Andy Hall wrote:

..................... Part of the settlement was not to reveal who
the supplier was, which was kind of ironic because they normally want
reference customers.

Must be quite hard writing about it carefully enough to avoid the risk
of anyone sloppily reading too much into "virtually carbon copy", then ;-)

On Thu, 13 Jan 2005 23:48:53 +0000, Stefek Zaba
wrote:

Andy Hall wrote:

..................... Part of the settlement was not to reveal who
the supplier was, which was kind of ironic because they normally want
reference customers.

Must be quite hard writing about it carefully enough to avoid the risk
of anyone sloppily reading too much into "virtually carbon copy", then ;-)



I couldn't possibly comment.........

I was contacted by the manufacturer's marketing department some while
later asking if I would be willing to be interviewed or do a case
study. I faxed the guy a copy of one of my cardboard letters from
earlier in the proceedings. He called back and thanked me for my help
but felt that under the circumstances it might be better to ask
somebody else.

The silly thing about the whole episode was that all of the ills were
down to poor supervision, project management and poor communication.

There was nothing wrong with the materials from the outset or the
quality of the installation at the end. Perhaps some or most people
will accept anything better than 90% - I don't know. My point to
them from the outset to the completion was that they should do what
they said they were going to do (after all that's what I was paying
for - not 90% of it) and within reason when they said they would do
it.

It was surprising how shocked they were when I took them to task for
not doing what they said they would do.

I had written carefully on the agreement placing the order that proper
project management was an important factor in the job.
The same issue with damage to the drive as has happened to the OP
here. In my case I had had them write on the building specification
that boards should be used to spread the load and protect the drive.
They didn't, but then had no leg to stand on when the damage almost
inevitably occurred.

The eventual result was a 100% one - actually had they done it in the
first place it would have been 110% in that it was finally better than
billed, but the hassle reduced that - and at a price somewhat less
than originally agreed. They wasted a great deal of their time and
money trying to argue the point as well......






--

..andy

To email, substitute .nospam with .gl

CQMMAN wrote:
Simon Hawking wrote:


Might be worth looking at http://www.bbc.co.uk/watchdog to see if
they have a file on Anglian windows.

Thanks, I will take a look at that.


What have Anglian said so far to the points above?

Nothing so far apart from, "we will look into it and call you back".

Well we have had *some* progress with out conservatory from Anglian. The
conservatory locks now at least, and apparently it is now dry enough to put
the floor in. However I do get quite a lot of condensation. Consdering the
floor is still concrete, and the conservatory has been in for three months,
is this normal? The conservatory is south facing and most of the time the
door between the conservatory and the house is closed. I hope this isn't
Anglian trying to stitch me up again.


--
Remember that you are an Englishman, and have consequently won first
prize in the lottery of life" -Cecil Rhodes

Saddam has continued to produce them, that he has existing and active
military plans for the use of chemical and biological weapons, which
could be activated within 45 minutes
- Tony Blair on Saddam 24/9/02

"For a century and a half now, America and Japan have formed one of the
great and enduring alliances of modern times."
George W Bush -Tokyo, Japan, Feb. 18, 2002

suicide bombing is not a belief
-CrazyAlec (internet spook)

Even today I am willing to volunteer to do the dirty work for Israel, to
kill as many Arabs as necessary, to deport them, to expel and burn
them, to have everyone hate us, to pull the rug from underneath the
feet of the Diaspora Jews, so that they will be forced to run to us
crying. Even if it means blowing up one or two synagogues here and
there, I don't care. -- Ariel Sharon, interviewed by Amos Oz (published
in the Israeli daily Davar, DEC 17, 1982

"CQMMAN" wrote in message
...
CQMMAN wrote:
Simon Hawking wrote:


Might be worth looking at http://www.bbc.co.uk/watchdog to see if
they have a file on Anglian windows.

Thanks, I will take a look at that.


What have Anglian said so far to the points above?

Nothing so far apart from, "we will look into it and call you back".

Well we have had *some* progress with out conservatory from Anglian. The
conservatory locks now at least, and apparently it is now dry enough to
put
the floor in. However I do get quite a lot of condensation. Consdering the
floor is still concrete, and the conservatory has been in for three
months,
is this normal? The conservatory is south facing and most of the time the
door between the conservatory and the house is closed. I hope this isn't
Anglian trying to stitch me up again.


It might also be wirth asking these questions on the uk.d-i-y group.
Joe Lee

On Wed, 23 Feb 2005 15:23:45 UTC, "Joe Lee" wrote:

Well we have had *some* progress with out conservatory from Anglian. The
conservatory locks now at least, and apparently it is now dry enough to
put
the floor in. However I do get quite a lot of condensation. Consdering the
floor is still concrete, and the conservatory has been in for three
months,
is this normal? The conservatory is south facing and most of the time the
door between the conservatory and the house is closed. I hope this isn't
Anglian trying to stitch me up again.


It might also be wirth asking these questions on the uk.d-i-y group.
Joe Lee

He is..look at the headers...!

--
Bob Eager
begin a new life...dump Windows!

"Bob Eager" wrote in message
...
On Wed, 23 Feb 2005 15:23:45 UTC, "Joe Lee" wrote:

Well we have had *some* progress with out conservatory from Anglian.
The
conservatory locks now at least, and apparently it is now dry enough to
put
the floor in. However I do get quite a lot of condensation. Consdering
the
floor is still concrete, and the conservatory has been in for three
months,
is this normal? The conservatory is south facing and most of the time
the
door between the conservatory and the house is closed. I hope this
isn't
Anglian trying to stitch me up again.


It might also be wirth asking these questions on the uk.d-i-y group.
Joe Lee

He is..look at the headers...!



Sorry, didn't notice.
Joe Lee

--
Bob Eager