Hi, Screwfix still seem to be a bit confused.... Called to send a faulty
extractor fan back they arranged a courier to come and collect it a few days
later but that day the money appeared into my account before even the
courier came to collect the parcel.
Good service I say.

"John Borman" wrote in message
...
Hi, Screwfix still seem to be a bit confused.... Called to send a
faulty
extractor fan back they arranged a courier to come and collect it a
few days
later but that day the money appeared into my account before even
the
courier came to collect the parcel.
Good service I say.



On the few occassions I've had problems with bits from Screwfix they
have been very good offering a refund or replacement. Latest was a
cheap angle grinder that failed after 10 months - they replaced it and
didn't want the dead one back.

AWEM

Andrew Mawson wrote:

On the few occassions I've had problems with bits from Screwfix they
have been very good offering a refund or replacement. Latest was a
cheap angle grinder that failed after 10 months - they replaced it and
didn't want the dead one back.

AWEM




They have a minimum value policy below which it is uneconomical to
retrieve even unwanted goods. I bought a £10 pair of bolt croppers
which proved so unwieldy that I asked to return them for a refund.
Screwfix apologised for causing me a problem, refunded my £10 and told
me they didn't want the croppers back as it would cost them more than
their value to retrieve them and process their disposal (or something
like that), They didn't even draw breath before offering the refund.

Richard

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Richard wrote:
They have a minimum value policy below which it is uneconomical to
retrieve even unwanted goods. I bought a £10 pair of bolt croppers
which proved so unwieldy that I asked to return them for a refund.
Screwfix apologised for causing me a problem, refunded my £10 and told
me they didn't want the croppers back as it would cost them more than
their value to retrieve them and process their disposal (or something
like that), They didn't even draw breath before offering the refund.

I think they may use this policy discretionarily - I have had it applied
to me on most occasions, but on others they've turned up to collect
trivial items (even an item delivered broken).

I suspect it may depend on your volume of business (ie whether they
trust you and believe you aren't taking the p*ss) or maybe just who
happens to take the phonecall and whether they understand the company
'rules'!

David

On 12 Jan 2005 10:16:18 GMT, (Huge) strung together
this:

I've had several things delivered in error and they've never wanted them
back. The most 'valuable' being a security driver set (I ordered one, they
sent two) at £6.99.

The most useful double quantity was 1000 extra brown rawlplugs to my
mate. I had those FOC! ISTR the entire order was completely wrong, but
it all turned up during the next few days, with more extras unbooked.

The most amusing was when I ordered some knee pads and they sent guttering
end caps.

You could have easily adapted them. ;-)
--

SJW
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