MFI delivered a cooker hood today which was slightly damaged. Called them
ready for a fight what with Xmas looming. Spoke to a very apologetic and
helpful guy who promised to get a replacement to me on Sat by courier.

No better or worse than you should expect but welcome considering the
problems you can face with companies of this type.

"TonyK" wrote in message
...
MFI delivered a cooker hood today which was slightly damaged. Called them
ready for a fight what with Xmas looming. Spoke to a very apologetic and
helpful guy who promised to get a replacement to me on Sat by courier.

Wait till Saturday it may not turn up.....
No better or worse than you should expect but welcome considering the
problems you can face with companies of this type.

"Derek Doormer" wrote in message
...

"TonyK" wrote in message
...
MFI delivered a cooker hood today which was slightly damaged. Called
them
ready for a fight what with Xmas looming. Spoke to a very apologetic and
helpful guy who promised to get a replacement to me on Sat by courier.

Wait till Saturday it may not turn up.....
No better or worse than you should expect but welcome considering the
problems you can face with companies of this type.



My kitchen sink was delivered in a slightly damaged condition with other
bits & pieces missing or damaged. New sink delivered by courier on the
following Saturday morning as promised, the replacement doors came about a
week later as I recall (also as promised.)
They didn't take anything back so I've now got a new sink for my utility
room!