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OT: Problems with Moto G 6-plus Phone
My phone tends to suffer from two problems - which may or may not be related. [Moto g(6)plus, Android 9, Build: PPW29-116-20-28] Firstly, it sometimes refuses to answer an incoming call. I can tap Accept, or swipe up - depending on what it was doing at the time - but it just goes on ringing until it goes to voicemail. Secondly, I frequently lose incoming sound in the middle of a call. The person the other end can apparently hear me, but I can't hear them. [The call starts ok with 2-way speech, but this typically happens a minute or so into the call. Any clues on what to look for? [The usual mobile/Android groups have not borne fruit, so I'm cross-posting here since this NG is by far the best source of all things technical.] -- Cheers, Roger |
OT: Problems with Moto G 6-plus Phone
On 08/06/2021 23:23, Roger Mills wrote:
My phone tends to suffer from two problems - which may or may not be related. [Moto g(6)plus, Android 9, Build: PPW29-116-20-28] Firstly, it sometimes refuses to answer an incoming call. I can tap Accept, or swipe up - depending on what it was doing at the time - but it just goes on ringing until it goes to voicemail. Secondly, I frequently lose incoming sound in the middle of a call. The person the other end can apparently hear me, but I can't hear them. [The call starts ok with 2-way speech, but this typically happens a minute or so into the call. Any clues on what to look for? [The usual mobile/Android groups have not borne fruit, so I'm cross-posting here since this NG is by far the best source of all things technical.] I've had several Moto G phones of various models over the past few years (currently on an 8). One had a "hard" microphone failure, two others started showing short battery life but associated with the phone, not the battery. In each case after something like 18 months to two years of use. As relatively low cost phones given their performance I just replaced them. I did divert to Huawei for a while but that was unreliable downloading BBC Sounds files. Touch screens seem a little flakey with either cold or wet hands. I've actually never lost or broken a phone, but I tend to regard £100 or so as a throw away sum, whereas I'd be reluctant to risk £500 plus on one. YMMV. |
OT: Problems with Moto G 6-plus Phone
On 08/06/2021 23:23, Roger Mills wrote:
My phone tends to suffer from two problems - which may or may not be related. [Moto g(6)plus, Android 9, Build: PPW29-116-20-28] I have the same phone on the same OS revision. Not had either of those on mine... Have had a funny where it makes no sound when ringing, but vibrates still, and works when you answer. A power cycle fixes that. Firstly, it sometimes refuses to answer an incoming call. I can tap Accept, or swipe up - depending on what it was doing at the time - but it just goes on ringing until it goes to voicemail. Secondly, I frequently lose incoming sound in the middle of a call. The person the other end can apparently hear me, but I can't hear them. [The call starts ok with 2-way speech, but this typically happens a minute or so into the call. Does the same happen via bluetooth? -- Cheers, John. /================================================== ===============\ | Internode Ltd - http://www.internode.co.uk | |-----------------------------------------------------------------| | John Rumm - john(at)internode(dot)co(dot)uk | \================================================= ================/ |
OT: Problems with Moto G 6-plus Phone
newshound wrote:
I've had several Moto G phones of various models over the past few years (currently on an 8). One had a "hard" microphone failure, two others started showing short battery life but associated with the phone, not the battery. In each case after something like 18 months to two years of use. As relatively low cost phones given their performance I just replaced them. I did divert to Huawei for a while but that was unreliable downloading BBC Sounds files. Touch screens seem a little flakey with either cold or wet hands. I've actually never lost or broken a phone, but I tend to regard £100 or so as a throw away sum, whereas I'd be reluctant to risk £500 plus on one. YMMV. Mobile phones seem to live in a wierd "value for money" world of their own. If I spent £100 plus on a piece of technology I would expect it to work pretty well and I certainly wouldn't regard it as "throw away". -- Chris Green · |
OT: Problems with Moto G 6-plus Phone
On 09/06/2021 09:06, Chris Green wrote:
newshound wrote: I've had several Moto G phones of various models over the past few years (currently on an 8). One had a "hard" microphone failure, two others started showing short battery life but associated with the phone, not the battery. In each case after something like 18 months to two years of use. As relatively low cost phones given their performance I just replaced them. I did divert to Huawei for a while but that was unreliable downloading BBC Sounds files. Touch screens seem a little flakey with either cold or wet hands. I've actually never lost or broken a phone, but I tend to regard £100 or so as a throw away sum, whereas I'd be reluctant to risk £500 plus on one. YMMV. Mobile phones seem to live in a wierd "value for money" world of their own. If I spent £100 plus on a piece of technology I would expect it to work pretty well and I certainly wouldn't regard it as "throw away". My phone hardware costs me typically £50 a year. Considering how transformative it is, I regard that as amazing value for money. But I don't feel the need to spend £1000 a year for the latest bells and whistles. |
OT: Problems with Moto G 6-plus Phone
newshound wrote:
On 09/06/2021 09:06, Chris Green wrote: newshound wrote: I've had several Moto G phones of various models over the past few years (currently on an 8). One had a "hard" microphone failure, two others started showing short battery life but associated with the phone, not the battery. In each case after something like 18 months to two years of use. As relatively low cost phones given their performance I just replaced them. I did divert to Huawei for a while but that was unreliable downloading BBC Sounds files. Touch screens seem a little flakey with either cold or wet hands. I've actually never lost or broken a phone, but I tend to regard £100 or so as a throw away sum, whereas I'd be reluctant to risk £500 plus on one. YMMV. Mobile phones seem to live in a wierd "value for money" world of their own. If I spent £100 plus on a piece of technology I would expect it to work pretty well and I certainly wouldn't regard it as "throw away". My phone hardware costs me typically £50 a year. Considering how transformative it is, I regard that as amazing value for money. Yes, but it doesn't appear to work particularly well! :-) My current mobile cost £29 and has lasted me some years already. It is pretty good at sending and receiving phone calls and sending and receiving texts which is all I need it to do. But I don't feel the need to spend £1000 a year for the latest bells and whistles. I'm with you there! :-) -- Chris Green · |
OT: Problems with Moto G 6-plus Phone
Brian Gaff (Sofa) wrote
The fault sounds to me like randomly the perceived gestures are not working or it thinks a gesture has been done but has not. I don't really know if there is a mute caller gesture, Corse there is, but its too obscene to be posted in here. but if there is then it might get triggered by a dodgy screen. "newshound" wrote in message o.uk... On 08/06/2021 23:23, Roger Mills wrote: My phone tends to suffer from two problems - which may or may not be related. [Moto g(6)plus, Android 9, Build: PPW29-116-20-28] Firstly, it sometimes refuses to answer an incoming call. I can tap Accept, or swipe up - depending on what it was doing at the time - but it just goes on ringing until it goes to voicemail. Secondly, I frequently lose incoming sound in the middle of a call. The person the other end can apparently hear me, but I can't hear them. [The call starts ok with 2-way speech, but this typically happens a minute or so into the call. Any clues on what to look for? [The usual mobile/Android groups have not borne fruit, so I'm cross-posting here since this NG is by far the best source of all things technical.] I've had several Moto G phones of various models over the past few years (currently on an 8). One had a "hard" microphone failure, two others started showing short battery life but associated with the phone, not the battery. In each case after something like 18 months to two years of use. As relatively low cost phones given their performance I just replaced them. I did divert to Huawei for a while but that was unreliable downloading BBC Sounds files. Touch screens seem a little flakey with either cold or wet hands. I've actually never lost or broken a phone, but I tend to regard £100 or so as a throw away sum, whereas I'd be reluctant to risk £500 plus on one. YMMV. |
OT: Problems with Moto G 6-plus Phone
On 09/06/2021 11:47, Chris Green wrote:
newshound wrote: On 09/06/2021 09:06, Chris Green wrote: newshound wrote: I've had several Moto G phones of various models over the past few years (currently on an 8). One had a "hard" microphone failure, two others started showing short battery life but associated with the phone, not the battery. In each case after something like 18 months to two years of use. As relatively low cost phones given their performance I just replaced them. I did divert to Huawei for a while but that was unreliable downloading BBC Sounds files. Touch screens seem a little flakey with either cold or wet hands. I've actually never lost or broken a phone, but I tend to regard £100 or so as a throw away sum, whereas I'd be reluctant to risk £500 plus on one. YMMV. Mobile phones seem to live in a wierd "value for money" world of their own. If I spent £100 plus on a piece of technology I would expect it to work pretty well and I certainly wouldn't regard it as "throw away". My phone hardware costs me typically £50 a year. Considering how transformative it is, I regard that as amazing value for money. Yes, but it doesn't appear to work particularly well! :-) My current mobile cost £29 and has lasted me some years already. It is pretty good at sending and receiving phone calls and sending and receiving texts which is all I need it to do. I use mine as a satnav and it presents Landranger maps showing your location that are very useable on the ground, you can even download sections where there is no mobile coverage. A lot of web sites now have decent mobile versions too. I don't use it much as a camera but occasionally it is useful, e.g. to photograph a VIN plate when you are hunting for vehicle spares. But I didn't go to smart phones until they dropped to near enough £100. |
OT: Problems with Moto G 6-plus Phone
newshound wrote:
On 09/06/2021 11:47, Chris Green wrote: newshound wrote: On 09/06/2021 09:06, Chris Green wrote: newshound wrote: I've had several Moto G phones of various models over the past few years (currently on an 8). One had a "hard" microphone failure, two others started showing short battery life but associated with the phone, not the battery. In each case after something like 18 months to two years of use. As relatively low cost phones given their performance I just replaced them. I did divert to Huawei for a while but that was unreliable downloading BBC Sounds files. Touch screens seem a little flakey with either cold or wet hands. I've actually never lost or broken a phone, but I tend to regard £100 or so as a throw away sum, whereas I'd be reluctant to risk £500 plus on one. YMMV. Mobile phones seem to live in a wierd "value for money" world of their own. If I spent £100 plus on a piece of technology I would expect it to work pretty well and I certainly wouldn't regard it as "throw away". My phone hardware costs me typically £50 a year. Considering how transformative it is, I regard that as amazing value for money. Yes, but it doesn't appear to work particularly well! :-) My current mobile cost £29 and has lasted me some years already. It is pretty good at sending and receiving phone calls and sending and receiving texts which is all I need it to do. I use mine as a satnav and it presents Landranger maps showing your location that are very useable on the ground, you can even download sections where there is no mobile coverage. I use an old Moto as my satnav, it has no SIM in it and is thus worth very little which is fortunate because I regularly leave it totally insecure stuck on the front of my 'bike! I run Here! we go as that doesn't need a SIM to work, just its maps and GPS. I don't use it much as a camera but occasionally it is useful, e.g. to photograph a VIN plate when you are hunting for vehicle spares. But I didn't go to smart phones until they dropped to near enough £100. I have a proper (but pocketable) camera with a viewfinder, much better to use that *any* mobile phone camera and I have it with me more often than my 'phone. -- Chris Green · |
OT: Problems with Moto G 6-plus Phone
On 09/06/2021 01:59, John Rumm wrote:
On 08/06/2021 23:23, Roger Mills wrote: My phone tends to suffer from two problems - which may or may not be related. [Moto g(6)plus, Android 9, Build: PPW29-116-20-28] I have the same phone on the same OS revision. Not had either of those on mine... Have had a funny where it makes no sound when ringing, but vibrates still, and works when you answer. A power cycle fixes that. Firstly, it sometimes refuses to answer an incoming call. I can tap Accept, or swipe up - depending on what it was doing at the time - but it just goes on ringing until it goes to voicemail. Secondly, I frequently lose incoming sound in the middle of a call. The person the other end can apparently hear me, but I can't hear them. [The call starts ok with 2-way speech, but this typically happens a minute or so into the call. Does the same happen via bluetooth? Do you mean when using it "hands-free" etc.? I don't recall it ever happening on an in-car call - but I make/receive very few of those anyway. I have discovered that the accessibility function "press power button to end call" was turned on, so I've turned it off. The way I hold the phone during calls could inadvertently cause the power button to be pressed. If that were the problem though, I wouldn't expect the other party to still be able to hear me - but they can. -- Cheers, Roger |
OT: Problems with Moto G 6-plus Phone
On 09/06/2021 15:01, Roger Mills wrote:
On 09/06/2021 01:59, John Rumm wrote: On 08/06/2021 23:23, Roger Mills wrote: My phone tends to suffer from two problems - which may or may not be related. [Moto g(6)plus, Android 9, Build: PPW29-116-20-28] I have the same phone on the same OS revision. Not had either of those on mine... Have had a funny where it makes no sound when ringing, but vibrates still, and works when you answer. A power cycle fixes that. Firstly, it sometimes refuses to answer an incoming call. I can tap Accept, or swipe up - depending on what it was doing at the time - but it just goes on ringing until it goes to voicemail. Secondly, I frequently lose incoming sound in the middle of a call. The person the other end can apparently hear me, but I can't hear them. [The call starts ok with 2-way speech, but this typically happens a minute or so into the call. Does the same happen via bluetooth? Do you mean when using it "hands-free" etc.? I don't recall it ever happening on an in-car call - but I make/receive very few of those anyway. Yup, since then its using the same call data, but "rendering" it on different hardware. So that would bypass the audio amp and speaker sections of the phone. If it loses audio mid call, can you still get other sounds out of the phone (just wondering if this is hardware or software) I have discovered that the accessibility function "press power button to end call" was turned on, so I've turned it off. The way I hold the phone during calls could inadvertently cause the power button to be pressed. If that were the problem though, I wouldn't expect the other party to still be able to hear me - but they can. That sounds like it would end the call. -- Cheers, John. /================================================== ===============\ | Internode Ltd - http://www.internode.co.uk | |-----------------------------------------------------------------| | John Rumm - john(at)internode(dot)co(dot)uk | \================================================= ================/ |
OT: Problems with Moto G 6-plus Phone
On 09/06/2021 10:53, newshound wrote:
On 09/06/2021 09:06, Chris Green wrote: newshound wrote: I've had several Moto G phones of various models over the past few years (currently on an 8). One had a "hard" microphone failure, two others started showing short battery life but associated with the phone, not the battery. In each case after something like 18 months to two years of use. As relatively low cost phones given their performance I just replaced them. I did divert to Huawei for a while but that was unreliable downloading BBC Sounds files. Touch screens seem a little flakey with either cold or wet hands. I've actually never lost or broken a phone, but I tend to regard £100 or so as a throw away sum, whereas I'd be reluctant to risk £500 plus on one. YMMV. Mobile phones seem to live in a wierd "value for money" world of their own.Â* If I spent £100 plus on a piece of technology I would expect it to work pretty well and I certainly wouldn't regard it as "throw away". My phone hardware costs me typically £50 a year. Considering how transformative it is, I regard that as amazing value for money. But I don't feel the need to spend £1000 a year for the latest bells and whistles. Indeed, although one irritating aspect of it is that the hardware will typically last longer than the support from the manufacturer. Even top tier makers normally only offer three years now. So you can find yourself in the situation of having a perfectly good handset that does all you need, but is a walking security vulnerability because critical flaws have not been patched and likely won't ever be. -- Cheers, John. /================================================== ===============\ | Internode Ltd - http://www.internode.co.uk | |-----------------------------------------------------------------| | John Rumm - john(at)internode(dot)co(dot)uk | \================================================= ================/ |
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