Hi All,

I have been having sporadic issues with my internet. A couple of times a day, when we are streaming on demand TV, it will pause and the buffering circle appears. After a minute or so it will sort itself out and continue.

I have noticed that when this happens, pinging the Google DNS server (8.8.8..8) I get massive ping times usually between 1,000 and 5,000 ms! Looking at this in more detail over the past few days I have run a couple of tests
1. Continually ping'd 8.8.8.8 over 24 hours. Looking at the log, the issue seems to happen a few times an hour
2. I have run traceroute 8.8.8.8 for a few hours and I have a few instances of the long ping times. I have pasted the traceroute for the 3 occasions below (changed my internal addresses to "MYIP")
First instance
Mon 3 May 11:39:18 BST 2021
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max
1 MYIP1 0.172 0.151 0.159
2 MYIP2 0.615 0.692 0.686
3 * * *
4 213.121.98.129 2362.102 * *
5 * 213.121.98.128 138.378 *
6 87.237.20.138 3360.186 2716.418 2742.804
7 87.237.21.174 2935.524 * 110.855
8 * * *
9 8.8.8.8 2998.063 * 582.409

Second instance
Mon 3 May 12:09:57 BST 2021
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max
1 MYIP1 0.212 0.17 0.149
2 MYIP2 0.689 0.683 0.682
3 * * *
4 * * *
5 * 213.121.98.128 560.209 2635.551
6 * 87.237.20.138 7.975 *
7 87.237.21.174 2589.703 2794.373 2955.29
8 * * *
9 * 8.8.8.8 482.195 *

Third instance
Mon 3 May 13:49:45 BST 2021
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max
1 MYIP1 0.188 0.146 0.139
2 MYIP2 0.71 0.741 0.479
3 * * *
4 * * 213.121.98.129 376.329
5 * 213.121.98.128 272.967 2467.027
6 87.237.20.138 1047.391 * 286.63
7 87.237.21.174 2626.708 1960.504 1646.555
8 * * *
9 8.8.8.8 8.795 8.91 9.195

As you can see they vary a little and also the impact of the overall ping differs (e.g. the third one has a good end to end ping time but the intermediate ones are poor)

Anyone have any ideas how to trouble shoot this? When I spoke with the ISP, they said that they can not work on ping times only run the line tests. I am trying to get to a point where I can give them something concrete to go on. Also, are there any good forums out there for these sorts of issues?

Thanks

Lee.

wrote:

Anyone have any ideas how to trouble shoot this?

Download a demo version of pingplotter, it does the same as ping, but
with miles better presentation, e.g. you might the huge delays occur
once an hour, or that they correspond with route changes within or
between ISPs

Andy Burns wrote:

pingplotter, it does the same as ping

Actually despite the name, it does the same as traceroute.

When texas had that extremely bad weather a lot of streams seemed to have
this issue, though quite why so many might have been going via Texas eludes
me. However it could be that local route around were maxing out the systems
here due to the lack of connectivity via the normal route and it was just
too many people with too much data unexpectedly.

I also guess it depends what isp you are on as to how they might mitigate
such things.
Brian

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"Andy Burns" wrote in message
...

wrote:

Anyone have any ideas how to trouble shoot this?

Download a demo version of pingplotter, it does the same as ping, but with
miles better presentation, e.g. you might the huge delays occur once an
hour, or that they correspond with route changes within or between ISPs

On Monday, 3 May 2021 at 16:39:12 UTC+1, Brian Gaff (Sofa) wrote:
When texas had that extremely bad weather a lot of streams seemed to have
this issue, though quite why so many might have been going via Texas eludes
me. However it could be that local route around were maxing out the systems
here due to the lack of connectivity via the normal route and it was just
too many people with too much data unexpectedly.

I also guess it depends what isp you are on as to how they might mitigate
such things.
Brian

--

This newsgroup posting comes to you directly from...
The Sofa of Brian Gaff...

Blind user, so no pictures please
Note this Signature is meaningless.!
"Andy Burns" wrote in message
...

wrote:

Anyone have any ideas how to trouble shoot this?

Download a demo version of pingplotter, it does the same as ping, but with
miles better presentation, e.g. you might the huge delays occur once an
hour, or that they correspond with route changes within or between ISPs

Looking at the IP addresses which seem to be causing the long times in traceroute, they seem to be either BT ones or EE (my ISP) ones.

wrote:

Looking at the IP addresses which seem to be causing the long times in traceroute, they seem to be either BT ones or EE (my ISP) ones.

do you get *any* non-slow hops once it leaves your network? If not,
it's likely just to be dodgy DSL connection to cabinet or exchange

does your router give you any line stats? tried reboot router? noise oon
phone line? try calling your own line from mobile

leave pingplotter running for a few hours to try and spot patterns

BT and EE are one and the same ...

On Monday, 3 May 2021 at 17:45:24 UTC+1, Andy Burns wrote:
wrote:

Looking at the IP addresses which seem to be causing the long times in traceroute, they seem to be either BT ones or EE (my ISP) ones.
do you get *any* non-slow hops once it leaves your network? If not,
it's likely just to be dodgy DSL connection to cabinet or exchange

does your router give you any line stats? tried reboot router? noise oon
phone line? try calling your own line from mobile

leave pingplotter running for a few hours to try and spot patterns

BT and EE are one and the same ...

Yes most of the time the ping times are fine it is just sporadically I get the problem and the whole thing grinds to a halt for about a minute. I had an issue a couple of weeks ago where the router kept disconnecting and reconnecting. Openreach came out and fixed it by redoing some of the connections between me and the cabinet and tested the line afterwards and it was fine. I had the ping issue before this though so suspect this is a different issue and would imply it is after it hits the exchange. I wonder if the first server on the traceroute is the IP address of the kit in the exchange (it is owned by BT apparently) or it is somewhere downstream of the exchange - not sure how these things work TBH

On Mon, 3 May 2021 06:54:31 -0700 (PDT), "
wrote:

Hi All,

I have been having sporadic issues with my internet. A couple of times a day, when we are streaming on demand TV, it will pause and the buffering circle appears. After a minute or so it will sort itself out and continue.

snip

Also, are there any good forums out there for these sorts of issues?


alt.telecom.broadband might be as good a place to try as any?

Cheers, T i m

On 03/05/2021 14:54, wrote:
Anyone have any ideas how to trouble shoot this?


change your ISP
The problem is with them somewhere

--
Canada is all right really, though not for the whole weekend.

"Saki"

On 14:54 3 May 2021, said:

Hi All,

I have been having sporadic issues with my internet. A couple of
times a day, when we are streaming on demand TV, it will pause and
the buffering circle appears. After a minute or so it will sort
itself out and continue.

I have noticed that when this happens, pinging the Google DNS server
(8.8.8.8) I get massive ping times usually between 1,000 and 5,000
ms! Looking at this in more detail over the past few days I have run
a couple of tests 1. Continually ping'd 8.8.8.8 over 24 hours.
Looking at the log, the issue seems to happen a few times an hour
2. I have run traceroute 8.8.8.8 for a few hours and I have a few
instances of the long ping times. I have pasted the traceroute for
the 3 occasions below (changed my internal addresses to "MYIP")

You could sidestep your problem with Google's 8.8.8.8 and look for other
fast servers. DNS Benchmark can check their speeds for you. You
download it and it runs without installation.

https://www.grc.com/dns/benchmark.htm

On Monday, 3 May 2021 at 21:23:31 UTC+1, Pamela wrote:
On 14:54 3 May 2021, said:

Hi All,

I have been having sporadic issues with my internet. A couple of
times a day, when we are streaming on demand TV, it will pause and
the buffering circle appears. After a minute or so it will sort
itself out and continue.

I have noticed that when this happens, pinging the Google DNS server
(8.8.8.8) I get massive ping times usually between 1,000 and 5,000
ms! Looking at this in more detail over the past few days I have run
a couple of tests 1. Continually ping'd 8.8.8.8 over 24 hours.
Looking at the log, the issue seems to happen a few times an hour
2. I have run traceroute 8.8.8.8 for a few hours and I have a few
instances of the long ping times. I have pasted the traceroute for
the 3 occasions below (changed my internal addresses to "MYIP")
You could sidestep your problem with Google's 8.8.8.8 and look for other
fast servers. DNS Benchmark can check their speeds for you. You
download it and it runs without installation.

https://www.grc.com/dns/benchmark.htm

Thanks Pamela. My DNS servers are set to the ones EE set them to rather than the Google one. I was just using 8.8.8.8 as something on the internet to ping as I knew the IP address