Plumbnation
 

A Stelrad radiator that I obtained from Plumbnation at the beginning
of December last year was too big, and heavy, for me to diy install,
so it went into the garage until I could get someone to plumb it in,
which took two months. During the installation, the plumbers pointed
out damage to the top plate, caused in transit, so I emailed
Plumbnation to ask about a replacement.
Expecting them to say that I should have claimed at the time of
delivery I wasn't surprised that my email didn't get a reply.
A replacement top plate arrived this morning.

Plumbnation
 

On 05/03/2021 16:27, Peter Johnson wrote:
A Stelrad radiator that I obtained from Plumbnation at the beginning
of December last year was too big, and heavy, for me to diy install,
so it went into the garage until I could get someone to plumb it in,
which took two months. During the installation, the plumbers pointed
out damage to the top plate, caused in transit, so I emailed
Plumbnation to ask about a replacement.
Expecting them to say that I should have claimed at the time of
delivery I wasn't surprised that my email didn't get a reply.
A replacement top plate arrived this morning.

expect the worse and be pleasantly surprised when something good happens
.....
I like that

Plumbnation
 

On 05/03/2021 16:27, Peter Johnson wrote:
A Stelrad radiator that I obtained from Plumbnation at the beginning
of December last year was too big, and heavy, for me to diy install,
so it went into the garage until I could get someone to plumb it in,
which took two months. During the installation, the plumbers pointed
out damage to the top plate, caused in transit, so I emailed
Plumbnation to ask about a replacement.
Expecting them to say that I should have claimed at the time of
delivery I wasn't surprised that my email didn't get a reply.
A replacement top plate arrived this morning.


Out of interest, what size and spec was it ?. (single,
double, single+fin, double+fin, triple)

Plumbnation
 

I suspect they have had more than one of these so are ready for it, it may
well be a batch came to them with damage and hence they set up a routine to
deal with this.
Brian

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"Peter Johnson" wrote in message
...
A Stelrad radiator that I obtained from Plumbnation at the beginning
of December last year was too big, and heavy, for me to diy install,
so it went into the garage until I could get someone to plumb it in,
which took two months. During the installation, the plumbers pointed
out damage to the top plate, caused in transit, so I emailed
Plumbnation to ask about a replacement.
Expecting them to say that I should have claimed at the time of
delivery I wasn't surprised that my email didn't get a reply.
A replacement top plate arrived this morning.

Plumbnation
 

On Saturday, 6 March 2021 at 08:35:22 UTC, Brian Gaff (Sofa) wrote:
I suspect they have had more than one of these so are ready for it, it may
well be a batch came to them with damage and hence they set up a routine to
deal with this.
Brian

--

This newsgroup posting comes to you directly from...
The Sofa of Brian Gaff...

Blind user, so no pictures please
Note this Signature is meaningless.!
"Peter Johnson" wrote in message
...
A Stelrad radiator that I obtained from Plumbnation at the beginning
of December last year was too big, and heavy, for me to diy install,
so it went into the garage until I could get someone to plumb it in,
which took two months. During the installation, the plumbers pointed
out damage to the top plate, caused in transit, so I emailed
Plumbnation to ask about a replacement.
Expecting them to say that I should have claimed at the time of
delivery I wasn't surprised that my email didn't get a reply.
A replacement top plate arrived this morning.

Not my experience with Plumbnation. I ordered a Myson MRTE Thermostat on 17 th Dec 2020 website said 3 - 7 days for delivery so did confirmation email.. A second email next day changed that to 13th Jan 2021. It duly arrived on that date supplied through a local branch of PTS. After 10 days I got in touch with Plumbnation owing to the thermostat going through batteries at a rate of a set every three days. I was told that someone would phone me back about it, when nothing happened I phoned again only to be told it had to go through a warranty procedure. I pointed out to them that I had already contacted Myson and it was a case of mend it with a new one, besides it was faulty from the box and less than 28 days since acquisition therefore subject to refund or replacement. Again was told someone would contact me within 72 hours. Again no contact and had to phone up again. This time the person on the phone said the faulty one would be collected on the next Wednesday and the replacement would be with me the following Monday. This was now the end of January, the faulty one was collected not the Wednesday specified but the next one. I eagerly awaited the replacement and after 2 weeks got in touch with PTS direct to cut out the middleman only to told the faulty one had to go into €œisolation€� (2 weeks!!!). Anyway got told they would look into the delay and the new one from Myson should with me the following Monday. It finally arrived on Tuesday 2nd March 2021. I now look at it anxiously every day to see if it is still working fearing a repeat performance in case it does not work.

Richard

Plumbnation
 

On Fri, 5 Mar 2021 19:30:53 +0000, Andrew
wrote:

On 05/03/2021 16:27, Peter Johnson wrote:
A Stelrad radiator that I obtained from Plumbnation at the beginning
of December last year was too big, and heavy, for me to diy install,
so it went into the garage until I could get someone to plumb it in,
which took two months. During the installation, the plumbers pointed
out damage to the top plate, caused in transit, so I emailed
Plumbnation to ask about a replacement.
Expecting them to say that I should have claimed at the time of
delivery I wasn't surprised that my email didn't get a reply.
A replacement top plate arrived this morning.


Out of interest, what size and spec was it ?. (single,
double, single+fin, double+fin, triple)

K2 450x2400mm - weighs 63kg. (Double+fin).
The pallet it came on was damaged, so I should have looked more
closely.

Plumbnation
 

On Sat, 6 Mar 2021 08:35:12 -0000, "Brian Gaff \(Sofa\)"
wrote:

I suspect they have had more than one of these so are ready for it, it may
well be a batch came to them with damage and hence they set up a routine to
deal with this.

Don't read too much into it, Brian. I think it had been stabbed by a
forklift truck's fork. If they had been organised for it then it
shouldn't have taken a month to get a replacemen part.

Plumbnation
 

On Sat, 6 Mar 2021 02:51:48 -0800 (PST), Tricky Dicky
wrote:



Not my experience with Plumbnation. I ordered a Myson MRTE Thermostat on 17 th Dec 2020 website said 3 - 7 days for delivery so did confirmation email. A second email next day changed that to 13th Jan 2021. It duly arrived on that date supplied through a local branch of PTS. After 10 days I got in touch with Plumbnation owing to the thermostat going through batteries at a rate of a set every three days. I was told that someone would phone me back about it, when nothing happened I phoned again only to be told it had to go through a warranty procedure. I pointed out to them that I had already contacted Myson and it was a case of mend it with a new one, besides it was faulty from the box and less than 28 days since acquisition therefore subject to refund or replacement. Again was told someone would contact me within 72 hours. Again no contact and had to phone up again. This time the person on the phone said the faulty one would be collected on the next Wednesday and the replacement
would be with me the following Monday. This was now the end of January, the faulty one was collected not the Wednesday specified but the next one. I eagerly awaited the replacement and after 2 weeks got in touch with PTS direct to cut out the middleman only to told the faulty one had to go into “isolation” (2 weeks!!!). Anyway got told they would look into the delay and the new one from Myson should with me the following Monday. It finally arrived on Tuesday 2nd March 2021. I now look at it anxiously every day to see if it is still working fearing a repeat performance in case it does not work.

I ordered one of those the day before you. Should have been here on 12
January but arrived three days later, which seemed to be a response to
my otherwise unanswered 'where is it?' email on 12th.