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UK diy (uk.d-i-y) For the discussion of all topics related to diy (do-it-yourself) in the UK. All levels of experience and proficency are welcome to join in to ask questions or offer solutions. |
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#1
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Gas Safe Engineer
You may find this amusing .. (or at least odd)
I took out a Boiler service contract with a UK company - YourRepair Running for a couple of months - get a call "I'm a Gas safe Engineer and been requested by YourRepair to come and do your annual service, I'm in the area tomorrow - is tomorrow 12-1300 OK" I agree On the day she calls to advise she will be with me in 30 mins, arrives (first time there has been a female gas engineer) shows her Gas Safe ID, explains how she will work under COVID-19 safe practises. Then for about an Hr carries out service, exactly as expected, clean, inspect, CO test, meter consumption test etc. Shows me all the details logged into Laptop ... all done and departs. Several days later I get an intermittent 'loud bang' on start up, not every time but 1 in 4 or 5 starts. Often called Explosive Ignition. I log a fault call with YourRepair (its done on web) explain this happened not long after service visit, but may be unrelated, and get a job reference. Then couple of Hrs later I get an email - they had not carried out service so job cancelled. I called them, and they deny sending an Engineer to carry out service - I try to be logical and advise I don't get random GasSafe Engineers coming to my house and carrying out a service for free. Did I have her name - no I did not record it, did I have paperwork... no as she entered it all on her Laptop. It takes a lot of calls before they finally agree to send someone ...... How bizarre is this ! I have reached out to GasSafe register to see if they can help identify her, as she did advise where she lived ..... so still waiting on reply on this. Maybe this is a reverse SCAM .... people come and do work on your boiler, and don't want paying for it. |
#2
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Gas Safe Engineer
On 02/11/2020 13:22, rick wrote:
You may find this amusing .. (or at least odd) I took out a Boiler service contract with a UK company - YourRepair Running for a couple of months - get a call "I'm a Gas safe Engineer and been requested by YourRepair to come and do your annual service, I'm in the area tomorrow -Â* is tomorrow 12-1300 OK" I agree On the day she calls to advise she will be with me in 30 mins, arrives (first time there has been a female gas engineer) shows her Gas Safe ID, explains how she will work under COVID-19 safe practises. Then for about an Hr carries out service, exactly as expected, clean, inspect, CO test, meter consumption testÂ* etc. Shows me all the details logged into Laptop ... all done and departs. Several days later I get an intermittent 'loud bang' on start up, not every time but 1 in 4 or 5 starts.Â*Â* Often called Explosive Ignition. I log a fault call with YourRepairÂ* (its done on web) explain this happened not long after service visit, but may be unrelated, and get a job reference. Then couple of Hrs later I get an email - they had not carried out service so job cancelled. I called them, and they deny sending an Engineer to carry out service - I try to be logical and advise I don't get random GasSafe Engineers coming to my house and carrying out a service for free. Did I have her name - no I did not record it, did I have paperwork... no as she entered it all on her Laptop. It takes a lot of calls before they finally agree to send someone ...... How bizarre is this ! I have reached out to GasSafe register to see if they can help identify her, as she did advise where she lived ..... so still waiting on reply on this. Maybe this is a reverse SCAM .... people come and do work on your boiler, and don't want paying for it. Failed assassination attempt. I want a refund |
#3
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Gas Safe Engineer
"rick" wrote in message ... You may find this amusing .. (or at least odd) I took out a Boiler service contract with a UK company - YourRepair Running for a couple of months - get a call "I'm a Gas safe Engineer and been requested by YourRepair to come and do your annual service, I'm in the area tomorrow - is tomorrow 12-1300 OK" I agree On the day she calls to advise she will be with me in 30 mins, arrives (first time there has been a female gas engineer) shows her Gas Safe ID, explains how she will work under COVID-19 safe practises. Then for about an Hr carries out service, exactly as expected, clean, inspect, CO test, meter consumption test etc. Shows me all the details logged into Laptop ... all done and departs. Several days later I get an intermittent 'loud bang' on start up, not every time but 1 in 4 or 5 starts. Often called Explosive Ignition. I log a fault call with YourRepair (its done on web) explain this happened not long after service visit, but may be unrelated, and get a job reference. Then couple of Hrs later I get an email - they had not carried out service so job cancelled. I called them, and they deny sending an Engineer to carry out service - I try to be logical and advise I don't get random GasSafe Engineers coming to my house and carrying out a service for free. Did I have her name - no I did not record it, did I have paperwork... no as she entered it all on her Laptop. It takes a lot of calls before they finally agree to send someone ...... How bizarre is this ! I have reached out to GasSafe register to see if they can help identify her, as she did advise where she lived ..... so still waiting on reply on this. Maybe this is a reverse SCAM .... people come and do work on your boiler, and don't want paying for it. She doesn't work for Your Repair don't forget,.She's presumably self employed She'd "been requested" by them to do the service. Maybe she mostly works for other contractors and this was her first job for Your Repair. And she didn't follow the correct procedure which differs from the others after completeing the job. This is probably a busy time of year for boliler repairs and servicing and she herself may not even have realised her mistake until much later. michael adams .... |
#4
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Gas Safe Engineer
On 02/11/2020 13:56, michael adams wrote:
She doesn't work for Your Repair don't forget,.She's presumably self employed She'd "been requested" by them to do the service. Maybe she mostly works for other contractors and this was her first job for Your Repair. And she didn't follow the correct procedure which differs from the others after completeing the job. This is probably a busy time of year for boliler repairs and servicing and she herself may not even have realised her mistake until much later. michael adams possibly |
#5
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Gas Safe Engineer
On 02/11/2020 13:22, rick wrote:
You may find this amusing .. (or at least odd) I took out a Boiler service contract with a UK company - YourRepair Running for a couple of months - get a call "I'm a Gas safe Engineer and been requested by YourRepair to come and do your annual service, I'm in the area tomorrow -Â* is tomorrow 12-1300 OK" I agree On the day she calls to advise she will be with me in 30 mins, arrives (first time there has been a female gas engineer) shows her Gas Safe ID, explains how she will work under COVID-19 safe practises. Then for about an Hr carries out service, exactly as expected, clean, inspect, CO test, meter consumption testÂ* etc. Shows me all the details logged into Laptop ... all done and departs. Several days later I get an intermittent 'loud bang' on start up, not every time but 1 in 4 or 5 starts.Â*Â* Often called Explosive Ignition. I log a fault call with YourRepairÂ* (its done on web) explain this happened not long after service visit, but may be unrelated, and get a job reference. Then couple of Hrs later I get an email - they had not carried out service so job cancelled. I called them, and they deny sending an Engineer to carry out service - I try to be logical and advise I don't get random GasSafe Engineers coming to my house and carrying out a service for free. Did I have her name - no I did not record it, did I have paperwork... no as she entered it all on her Laptop. It takes a lot of calls before they finally agree to send someone ...... How bizarre is this ! I have reached out to GasSafe register to see if they can help identify her, as she did advise where she lived ..... so still waiting on reply on this. Maybe this is a reverse SCAM .... people come and do work on your boiler, and don't want paying for it. Like negative interest rates you mean?, where people could be paid to borrow money :-) |
#6
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Gas Safe Engineer
On 02/11/2020 15:20, Andrew wrote:
Maybe this is a reverse SCAM .... people come and do work on your boiler, and don't want paying for it. Like negative interest rates you mean?, where people could be paid to borrow money :-) I did think it a bit like the Monty Python Sketch on the Doug & Dinsdale the Piranha Brothers, where they run a protection scheme threatening not to beat people up if they paid them money. https://www.youtube.com/watch?v=A9k6__UFF18 |
#7
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Gas Safe Engineer
On 02/11/2020 13:22, rick wrote:
Maybe this is a reverse SCAM .... people come and do work on your boiler, and don't want paying for it. You get a cold call from some anonymous person "claiming" to be from a service organisation. You then let someone into your home and later find out that the service organisation have no record of service being performed. You cannot even guess what the scam is? -- mailto : news {at} admac {dot} myzen {dot} co {dot} uk |
#8
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Gas Safe Engineer
"alan_m" wrote in message ... On 02/11/2020 13:22, rick wrote: Maybe this is a reverse SCAM .... people come and do work on your boiler, and don't want paying for it. You get a cold call from some anonymous person "claiming" to be from a service organisation. Who's cold calling ? The OP first contacted "YourRepair" via their website which for all I know, depite all the impressive looking photos maybe, could be being run from somebody's spare bedroom. "YourRepair" contacted one of the Gas Safe engineers they promised they could get work for, maybe at 25% commission, The gas engineer went to the OP's house and announced they'd been requested by "YourRepair" to come and do his annual service, What are you suggesting ? That the Gas Safe engineer is tapping "YourRepair"'s phone ? What's interesting though, is that "YourRepair" don't seem to have remebered that the OP had contacted them in the first place. They knew or at least thought they knew, that no service had been carried out. But not that. michael adams .... |
#9
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Gas Safe Engineer
On 02/11/2020 16:32, michael adams wrote:
"alan_m" wrote in message ... On 02/11/2020 13:22, rick wrote: Maybe this is a reverse SCAM .... people come and do work on your boiler, and don't want paying for it. You get a cold call from some anonymous person "claiming" to be from a service organisation. Who's cold calling ? The OP first contacted "YourRepair" via their website which for all I know, depite all the impressive looking photos maybe, could be being run from somebody's spare bedroom. "YourRepair" contacted one of the Gas Safe engineers they promised they could get work for, maybe at 25% commission, The gas engineer went to the OP's house and announced they'd been requested by "YourRepair" to come and do his annual service, What are you suggesting ? That the Gas Safe engineer is tapping "YourRepair"'s phone ? What's interesting though, is that "YourRepair" don't seem to have remebered that the OP had contacted them in the first place. They knew or at least thought they knew, that no service had been carried out. But not that. It's very strange. The only way to contact the company seems to be through their 0330 number or by *opening an account" (they have a registered company address too, and on the Trustpilot site there is an email address given in one of the YourRepair replies to a complaint). Now if the OP had a contract, i /assume/ that was set up via an account. So how could YourRepair not know who he was? Interesting also that on their "Faqs" page it states: "Are YourRepair engineers vetted and approved? Absolutely, our engineers are vetted to ensure the highest possible standards, we: - Audit and inspect jobs upon completion..." They don't seem to have audited that job "upon completion". Or is this the curse of an "electronic" society where no physical records exist, and if something goes wrong, it's lost in cyberspace? -- Jeff |
#10
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Gas Safe Engineer
Jeff Layman presented the following explanation :
They don't seem to have audited that job "upon completion". Or is this the curse of an "electronic" society where no physical records exist, and if something goes wrong, it's lost in cyberspace? So very easy and low cost, to simply set up a website offering such services, but not have any engineers on the books. Not difficult to just seek out engineers within range of an address, to call them, have them agree they pay you a percentage for the lead you provide. |
#11
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Gas Safe Engineer
On Monday, 2 November 2020 19:41:30 UTC, Jeff Layman wrote:
It's very strange. The only way to contact the company seems to be through their 0330 number or by *opening an account" (they have a What's wrong with an 0330 number? Its just an ordinary standard rate number like any other but not associated with a particular geographic area. John |
#12
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Gas Safe Engineer
wrote in message ... On Monday, 2 November 2020 19:41:30 UTC, Jeff Layman wrote: It's very strange. The only way to contact the company seems to be through their 0330 number or by *opening an account" (they have a What's wrong with an 0330 number? Its just an ordinary standard rate number like any other but not associated with a particular geographic area. But in the absence of any other information, it serves to further conceal their location. While their "Registered Office" could be an accommodation address intended solely for the receipt and forwarding of mail. Which could be anywhere - should anyone be bothered to look. An impressive office block in the centre of town, or above a newsagents in a village. Harry Bloomfield supplied the answer. Formerly I suggested that they were working in a back bedroom and had already compiled their list of engineers. But of course, as Harry pointed out, there's no need for this at all. All they need do is feed the addresses of potential customers into the Gas Safe Register and there you go. Apparently I'm surrounded by them; as is anyone living in a town most likely. And there are plenty of other sites for other trades Mybuilder, Checkatrade etc. etc. All of whom already come highly recommended. Naturally. So seemingly all you need is a good website, merchant accreditation from CC card providers and a fast broadband connection along with some fake reviews maybe. And located almost anywhere - the UK is your oyster. However the big problem with this as with almost all such surefire get rich quick schemes is actually attracting customers. Letting them know you exist. Previously you'd have had to advertise which potentially could cost shedloads to be effective now in additions/instead you need to achieve a high ranking on Google and other search engines; while competing with maybe hundreds of others trying to achieve exactly the same objective. michael adams .... |
#13
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Gas Safe Engineer
On 02/11/2020 16:32, michael adams wrote:
"alan_m" wrote in message ... On 02/11/2020 13:22, rick wrote: Maybe this is a reverse SCAM .... people come and do work on your boiler, and don't want paying for it. You get a cold call from some anonymous person "claiming" to be from a service organisation. Who's cold calling ? The OP first contacted "YourRepair" via their website which for all I know, depite all the impressive looking photos maybe, could be being run from somebody's spare bedroom. "YourRepair" contacted one of the Gas Safe engineers they promised they could get work for, maybe at 25% commission, The gas engineer went to the OP's house and announced they'd been requested by "YourRepair" to come and do his annual service, What are you suggesting ? That the Gas Safe engineer is tapping "YourRepair"'s phone ? What's interesting though, is that "YourRepair" don't seem to have remebered that the OP had contacted them in the first place. They knew or at least thought they knew, that no service had been carried out. But not that. I have a valid contract with "Your Repair" so when I got a call form a person who advises they are a GasSafe Engineer wanting to come and carry out service on behalf of "Your Repair" I had no alarm bills ring. When she turned up and showed her GasSafe photo ID card, explained how she would work complying with Covid-19 and then carried out service as per normal ..... I did not think there were any issues. Especially when she entered all details in her laptop, and even went through the entries with me. "Your Repair" still insist they did not send her, so maybe random Engineers carrying out free service calls is the new thing. I have tried to track her down with GasSafe register, but they advise they cannot tell me any 'female' engineer. |
#14
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Gas Safe Engineer
In article ,
rick wrote: Maybe this is a reverse SCAM .... people come and do work on your boiler, and don't want paying for it. Given your boiler has now broken, that could be the scam. -- *Some days you're the dog, some days the hydrant. Dave Plowman London SW To e-mail, change noise into sound. |
#15
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Gas Safe Engineer
On 02/11/2020 15:37, Dave Plowman (News) wrote:
In article , rick wrote: Maybe this is a reverse SCAM .... people come and do work on your boiler, and don't want paying for it. Given your boiler has now broken, that could be the scam. They have now sent an engineer, but adamant they did not send the one who did the service. |
#16
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Gas Safe Engineer
rick wrote:
On the day she calls to advise she will be with me in 30 mins No call history on phone? |
#17
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Gas Safe Engineer
On 02/11/2020 13:22, rick wrote:
You may find this amusing .. (or at least odd) I took out a Boiler service contract with a UK company - YourRepair Running for a couple of months - get a call "I'm a Gas safe Engineer and been requested by YourRepair to come and do your annual service, I'm in the area tomorrow -Â* is tomorrow 12-1300 OK" I agree On the day she calls to advise she will be with me in 30 mins, arrives (first time there has been a female gas engineer) shows her Gas Safe ID, explains how she will work under COVID-19 safe practises. Then for about an Hr carries out service, exactly as expected, clean, inspect, CO test, meter consumption testÂ* etc. Shows me all the details logged into Laptop ... all done and departs. Several days later I get an intermittent 'loud bang' on start up, not every time but 1 in 4 or 5 starts.Â*Â* Often called Explosive Ignition. I log a fault call with YourRepairÂ* (its done on web) explain this happened not long after service visit, but may be unrelated, and get a job reference. Then couple of Hrs later I get an email - they had not carried out service so job cancelled. I called them, and they deny sending an Engineer to carry out service - I try to be logical and advise I don't get random GasSafe Engineers coming to my house and carrying out a service for free. Did I have her name - no I did not record it, did I have paperwork... no as she entered it all on her Laptop. It takes a lot of calls before they finally agree to send someone ...... How bizarre is this ! I have reached out to GasSafe register to see if they can help identify her, as she did advise where she lived ..... so still waiting on reply on this. Maybe this is a reverse SCAM .... people come and do work on your boiler, and don't want paying for it. just had two airbags replaced and the did a full check over of everything on the car with a video... washed and valeted the car and reset the clock to GMT and left a new car smell air freshener.....all free and not asked for...it is catching |
#18
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Gas Safe Engineer
On 02/11/2020 13:22, rick wrote:
You may find this amusing .. (or at least odd) I took out a Boiler service contract with a UK company - YourRepair Running for a couple of months - get a call "I'm a Gas safe Engineer and been requested by YourRepair to come and do your annual service, I'm in the area tomorrow -Â* is tomorrow 12-1300 OK" I agree On the day she calls So you let a woman service your gas boiler? -- Adam |
#19
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Gas Safe Engineer
On 02/11/2020 18:26, ARW wrote:
On 02/11/2020 13:22, rick wrote: You may find this amusing .. (or at least odd) I took out a Boiler service contract with a UK company - YourRepair Running for a couple of months - get a call "I'm a Gas safe Engineer and been requested by YourRepair to come and do your annual service, I'm in the area tomorrow -Â* is tomorrow 12-1300 OK" I agree On the day she calls So you let a woman service your gas boiler? It's not that unusual these days. I recently had a new boiler fitted, the team arrived on the day, one male engineer and one female. The female did most of the work! The boiler works fine.(so far) |
#20
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Gas Safe Engineer
It happens that ARW formulated :
So you let a woman service your gas boiler? I think some women can be just as practical and capable as men, its just their upbringing that makes the difference and they way they are not expected to do practical work that holds them back. I have met many useless males, when it comes to anything practical. |
#21
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Gas Safe Engineer
Harry Bloomfield; "Esq." wrote in message ... It happens that ARW formulated : So you let a woman service your gas boiler? I think some women can be just as practical and capable as men, its just their upbringing that makes the difference and they way they are not expected to do practical work that holds them back. I have met many useless males, when it comes to anything practical. The Queen serviced Army Lorries during the war, reputedly. No doubt she'd no longer be up to the heavy work, but she could probably still drive the van. michael adams All stand https://mashable.com/2015/04/22/quee...y/?europe=true .... |
#22
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Gas Safe Engineer
michael adams used his keyboard to write :
The Queen serviced Army Lorries during the war, reputedly. I have seen that said, but I would guess that would be mostly a story for the press and the public at the time. |
#23
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Gas Safe Engineer
"Harry Bloomfield"; "Esq." wrote in message ... michael adams used his keyboard to write : The Queen serviced Army Lorries during the war, reputedly. I have seen that said, but I would guess that would be mostly a story for the press and the public at the time. It's a true story. Plenty of women did stuff like that. |
#24
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Gas Safe Engineer
Harry Bloomfield; "Esq." wrote in message ... michael adams used his keyboard to write : The Queen serviced Army Lorries during the war, reputedly. I have seen that said, but I would guess that would be mostly a story for the press and the public at the time. There were plenty of pictures of her in action further down the page on the link I posted. With Margaret and the Queen Mum ( A Viz favourite) looking on. Of the two Elizabeth was always the more serious minded. I had an uncle who served in the Coldstream Guards at Windsor and that was at least what he said. That Margaret would joke with the guardsmen but never Elizabeth. Who took her sense of duty directly from her father, George VI. https://mashable.com/2015/04/22/quee...y/?europe=true michael adams .... .. |
#25
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Gas Safe Engineer
On 02/11/2020 20:16, Harry Bloomfield wrote:
michael adams used his keyboard to write : The Queen serviced Army Lorries during the war, reputedly. I have seen that said, but I would guess that would be mostly a story for the press and the public at the time. Prince Andrew has reportedly done a fair bit of servicing |
#26
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Gas Safe Engineer
On Monday, 2 November 2020 20:07:37 UTC, michael adams wrote:
The Queen serviced Army Lorries during the war, reputedly. No doubt she'd no longer be up to the heavy work, but she could probably still drive the van. She terrified the King of Saudi Arabia in 2003 when she drove him around one of her estates. Apparenbtly she likes driving rather fast and as women weren't allowed to drive in Saudi at the time she probably din't slow down especially for him. Owain |
#27
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Gas Safe Engineer
In article ,
michael adams wrote: The Queen serviced Army Lorries during the war, reputedly. No doubt she'd no longer be up to the heavy work, but she could probably still drive the van. I've (as a kid) certainly seen her driving a Land Rover at Balmoral. ISTR she rather liked the early versions long after they were updated. -- *Artificial Intelligence is no match for Natural Stupidity * Dave Plowman London SW To e-mail, change noise into sound. |
#28
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Gas Safe Engineer
In article ,
Dave Plowman (News) wrote: In article , michael adams wrote: The Queen serviced Army Lorries during the war, reputedly. No doubt she'd no longer be up to the heavy work, but she could probably still drive the van. I've (as a kid) certainly seen her driving a Land Rover at Balmoral. ISTR she rather liked the early versions long after they were updated. and I've passed her on the A939, the LR coming towards me pulled into a passing place, -- from KT24 in Surrey, England "I'd rather die of exhaustion than die of boredom" Thomas Carlyle |
#29
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Gas Safe Engineer
On Tue, 03 Nov 2020 10:45:12 +0000, Dave Plowman (News) wrote:
In article , michael adams wrote: The Queen serviced Army Lorries during the war, reputedly. No doubt she'd no longer be up to the heavy work, but she could probably still drive the van. I've (as a kid) certainly seen her driving a Land Rover at Balmoral. ISTR she rather liked the early versions long after they were updated. With no synchro on first and second! -- My posts are my copyright and if @diy_forums or Home Owners' Hub wish to copy them they can pay me £1 a message. Use the BIG mirror service in the UK: http://www.mirrorservice.org *lightning surge protection* - a w_tom conductor |
#30
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Gas Safe Engineer
"Dave Plowman (News)" wrote in message ... In article , michael adams wrote: The Queen serviced Army Lorries during the war, reputedly. No doubt she'd no longer be up to the heavy work, but she could probably still drive the van. I've (as a kid) certainly seen her driving a Land Rover at Balmoral. ISTR she rather liked the early versions long after they were updated. The Queen never struck me as being particularly interested in luxuries of any kind. In fact she appears quite abstemious for a woman of her considerable wealth. But then at the time she was born her father was never expected to become King in any case, and so the expectations were lower during her early childhood. The Queen Mum on the other hand, later made up for it all, what with all the off-licence bills and bookmakers accounts. Allegedly. michael adams .... |
#31
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Gas Safe Engineer
On Monday, 2 November 2020 20:07:37 UTC, michael adams wrote:
Harry Bloomfield; "Esq." wrote in message ... It happens that ARW formulated : So you let a woman service your gas boiler? I think some women can be just as practical and capable as men, its just their upbringing that makes the difference and they way they are not expected to do practical work that holds them back. I have met many useless males, when it comes to anything practical. The Queen serviced Army Lorries during the war, reputedly. No doubt she'd no longer be up to the heavy work, but she could probably still drive the van. michael adams All stand https://mashable.com/2015/04/22/quee...y/?europe=true ... Might be many of the same photos but a bit more text he https://www.insider.com/photos-queen...gham-palace-15 |
#32
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Gas Safe Engineer
In article , michael adams
writes Harry Bloomfield; "Esq." wrote in message ... It happens that ARW formulated : So you let a woman service your gas boiler? I think some women can be just as practical and capable as men, its just their upbringing that makes the difference and they way they are not expected to do practical work that holds them back. I have met many useless males, when it comes to anything practical. The Queen serviced Army Lorries during the war, reputedly. No doubt she'd no longer be up to the heavy work, but she could probably still drive the van. michael adams All stand https://mashable.com/2015/04/22/quee...y/?europe=true ... She had Series Land Rover for years. -- bert |
#33
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Gas Safe Engineer
On Monday, 2 November 2020 19:20:49 UTC, wrote:
I have met many useless males, when it comes to anything practical. I remember offering to draw a diagram of a changeover switch for a doorbell. For a time-served industrial electrician. And don't get me started on academics ... although I do know a couple of male PhDs who can cook and put up shelves. Still, for the moment, we've got all the tadpoles so we don't need to actually be good at anything. Owain |
#34
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Gas Safe Engineer
On 02/11/2020 18:26, ARW wrote:
On 02/11/2020 13:22, rick wrote: You may find this amusing .. (or at least odd) I took out a Boiler service contract with a UK company - YourRepair Running for a couple of months - get a call "I'm a Gas safe Engineer and been requested by YourRepair to come and do your annual service, I'm in the area tomorrow -Â* is tomorrow 12-1300 OK" I agree On the day she calls So you let a woman service your gas boiler? No issue with that, 2 weeks ago BT sent a female broadband engineer - first time that had happened and she proved very knowledgeable and proficient. |
#36
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Gas Safe Engineer
On 03/11/2020 11:44, Brian Gaff (Sofa) wrote:
No its inept administration. I've seen it on Virgin Media, BT, and many others. We used to call it the left hand not knowing what the right hand is doing, but it goes one stage further, the people who cocked up don't believe the customer actually knows more than they do. Brian I do think this is the case. There is a next 'step' After several calls with them, and then explaining if they are convinced they had never done any work on my account, then lets cancel the contract. They then agreed as a 'customer gesture' to proceed with the fault call out .... I get an email with Engineer details ... he calls me about 30 min later ..... and this is again amusing (Esther Rantzen material) ... he asks loads of technical Q's on boiler, then advises as its more than 8 year old I would be better installing a new one. I declined and said I would like breakdown call please. He then added, I haven't done work for them for a while they take too long to pay, so I'm turning this job down. !! I called "Your Repair" ... prompt answer out of Hrs which was good ..... explained the conversation, to then be told job should not have gone to him, we stopped using him 2 years ago. !! They will give the job to another engineer 30 min later I get an email - as an engineer they hadn't sent had carried out service they are rejecting call out - ticket closed. I went back on-line raised a new ticket - explained this had been approved by Management .... and a new ticket get get approved, and engineer dispatched. So this whole scenario including 'Phantom Service' could just be down to shoddy admin. Certainly seem to not talk to each other, or have good system for tracking. |
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Gas Safe Engineer
rick wrote:
He then added, I haven't done work for them for a while they take too long to pay, The female engineer will probably think the same |
#38
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Gas Safe Engineer
On 03/11/2020 13:06, Andy Burns wrote:
rick wrote: He then added, I haven't done work for them for a while they take too long to pay, The female engineer will probably think the same probably right there :-) |
#39
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Gas Safe Engineer
On 03/11/2020 13:00, rick wrote:
snip So this whole scenario including 'Phantom Service' could just be down to shoddy admin.Â* Certainly seem to not talk to each other, or have good system for tracking. That could well be a result of their having grown faster than expected because they have a better offer than competitors - so cock-up rather than conspiracy. -- Robin reply-to address is (intended to be) valid |
#40
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Gas Safe Engineer
On 03/11/2020 14:41, Robin wrote:
On 03/11/2020 13:00, rick wrote: snip So this whole scenario including 'Phantom Service' could just be down to shoddy admin.Â* Certainly seem to not talk to each other, or have good system for tracking. That could well be a result of their having grown faster than expected because they have a better offer than competitors - so cock-up rather than conspiracy. Indeed, it does seem fairly unlikely that a GS contractor is going to randomly cold call folks hoping to hit someone with a contract with these people, then come do some work on spec, all while knowing they will have no mechanism to actually get paid! -- Cheers, John. /================================================== ===============\ | Internode Ltd - http://www.internode.co.uk | |-----------------------------------------------------------------| | John Rumm - john(at)internode(dot)co(dot)uk | \================================================= ================/ |
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