Amazon - deep down are they rip-off merchants?
 

"Gareth's was W7 now W10 Downstairs Computer" wrote
in message ...
On 03/07/2019 18:44, Jim GM4DHJ ... wrote:
"Gareth's was W7 now W10 Downstairs Computer"
wrote
in message ...
Been a regular customer of Amaxon for a couple of years
and paying extra for their next day free postage prime service.

But why do the costs of items under prime seem to exceed the
cost when not prime and paying for postage? You can fool
all of the people some of the time?

But I digress.

Needed a replacement controller for a Humax HDR1100S PVR.

Arrives the next day after ordering, today.

But there's no button to look at list of recordings.

So not compatible as advertised. Time to put before trading standards?

So, try to set up item return. But at £17 for the purchase, all
options are going to cost half of that in time and money.
Why couldn't they just pick it up themselves?

Next difficulty - well nigh impossible to find an email address
to complain to Amazon. All menu options keep steering back to
the return item screen which is no good; at least 10 mile round trip
and cost of packaging to resolve.

This is the first and only time I've wanted to send something back
and the frustration of trying to work into their shilly shallying
on the matter is sufficient to lose me as a customer.

I hate amazon more than I hate ebay .......



Actually the problem has been resolved via an email from a 3rd party
(Thank-you, mate) and I have instructed Amazon
NOT to refund me.

On the remote controller is a menu button (of which I was unaware
never having used it before on the original remote)

you never access the menu option on your STB

How did you tune it in in the first place?

and do you really just accept all the default settings and never want to
change them?

and access to
the recordings is via a menu option.

It always was, but it's a **** solution

getting one key access to the recording list has to be one of the top most
used 10 keys

Not having a key to do it instead of a function that is number 50 in the
list is an awful decision

But it would have been helpful
for a note to be included to cover the missing button)

It would be a million times better if the button wasn't missing

tim

Amazon - deep down are they rip-off merchants?
 

On 04/07/2019 08:41, tim... wrote:


"Gareth's was W7 now W10 Downstairs Computer"
wrote in message ...
On 03/07/2019 18:44, Jim GM4DHJ ... wrote:
"Gareth's was W7 now W10 Downstairs Computer"
wrote
in message ...
Been a regular customer of Amaxon for a couple of years
and paying extra for their next day free postage prime service.

But why do the costs of items under prime seem to exceed the
cost when not prime and paying for postage? You can fool
all of the people some of the time?

But I digress.

Needed a replacement controller for a Humax HDR1100S PVR.

Arrives the next day after ordering, today.

But there's no button to look at list of recordings.

So not compatible as advertised. Time to put before trading standards?

So, try to set up item return. But at £17 for the purchase, all
options are going to cost half of that in timeÂ* and money.
Why couldn't they just pick it up themselves?

Next difficulty - well nigh impossible to find an email address
to complain to Amazon. All menu options keep steering back to
the return item screen which is no good; at least 10 mile round trip
and cost of packaging to resolve.

This is the first and only time I've wanted to send something back
and the frustration of trying to work into their shilly shallying
on the matter is sufficient to lose me as a customer.

I hate amazon more than I hate ebay .......



Actually the problem has been resolved via an email from a 3rd party
(Thank-you, mate) and I have instructed Amazon
NOT to refund me.

On the remote controller is a menu button (of which I was unaware
never having used it before on the original remote)

you never access the menu option on your STB

How did you tune it in in the first place?

and do you really just accept all the default settings and never want to
change them?

If there was ever a need to set it up when purchased, then it is lost in
the mists of time.

When tryiing out all the buttons on the replacement remote, I had
pressed the menu button but it just seemed to be a duplicate of the
TV Guide button, and the lis of options at the side did not register
with me.


and access to
the recordings is via a menu option.

It always was, but it's a **** solution

No. On the two older controllers, one had a button marked Recordings and
the other a button marked Media. It was never necessary to investigate
a menu.



getting one key access to the recording list has to be one of the top
most used 10 keys

Not having a key to do it instead of a function that is number 50 in the
list is an awful decision

But it would have been helpful
for a note to be included to cover the missing button)

It would be a million times better if the button wasn't missing

tim

Amazon - deep down are they rip-off merchants?
 

On 03/07/2019 22:06, Mike M wrote:
On Wed, 3 Jul 2019 21:53:47 +0100
GB wrote:

On 03/07/2019 17:35, Mike M wrote:

A mile away?

Walk you fat, bone-idle, lifestyle diabetic ****.


That's actually very good advice. It's a pity you spoiled it.

He is a ****, you wait and see.



Either, you wanted to give him advice, in which case you clearly failed.
Or, you wanted to be rude, in which case why clutter the rudeness up
with sound advice?

He may well be a ****. It doesn't mean he won't ever take any exercise,
possibly only after/if he's lucky enough to survive his first heart attack.

Amazon - deep down are they rip-off merchants?
 

On 04/07/2019 02:35, The Natural Philosopher wrote:
On 03/07/2019 14:12, R D S wrote:
Only it seems to me that everyone wants a moan about the high street
being a ghost town full of kebab shops and charity shops, and the
government being bankrupt because no ****er will pay any tax etc. but
if there's a quid to be saved...

I dont want to moan about the high street.,


Good riddance.

*******s screw you for car parking - who needs the high street?



I agree with you, i'd turn most of it back into housing.

Amazon - deep down are they rip-off merchants?
 

On 03/07/2019 12:59, Gareth's was W7 now W10 Downstairs Computer wrote:
On 03/07/2019 12:48, dennis@home wrote:
On 03/07/2019 12:24, Gareth's was W7 now W10 Downstairs Computer wrote:
Been a regular customer of Amaxon for a couple of years
and paying extra for their next day free postage prime service.

But why do the costs of items under prime seem to exceed the
cost when not prime and paying for postage? You can fool
all of the people some of the time?

But I digress.

Needed a replacement controller for a Humax HDR1100S PVR.

Arrives the next day after ordering, today.

But there's no button to look at list of recordings.

So not compatible as advertised. Time to put before trading standards?

So, try to set up item return. But at £17 for the purchase, all
options are going to cost half of that in timeÂ* and money.
Why couldn't they just pick it up themselves?

Next difficulty - well nigh impossible to find an email address
to complain to Amazon. All menu options keep steering back to
the return item screen which is no good; at least 10 mile round trip
and cost of packaging to resolve.

This is the first and only time I've wanted to send something back
and the frustration of trying to work into their shilly shallying
on the matter is sufficient to lose me as a customer.


Well I usually use their chat service and just ask for what I want/need.
Replaced a faulty vivosmart two weeks ago.
They credited me with the original cost from 18 months ago and an
extra £5 for inconvenience and I ordered a new cheaper one for next day.
I printed a label and dropped it in at the post office and that was it.

Very easy to do you just follow the link that says returns.

Its even easier if it within 30 days as you just click on return item
in your orders.

You should try chat..
just go to the bottom of the page and click help
then click more help.




I used the chat service and went round in circles so finally used the
ring-me-back facility and got an almost incomprehensible Indian voice.
(Aren't they all?) who seemed to be reading from a script that seemed
just like the chat service merry-go-round, so was no help at all.



Whenever I've used the ring back service they've been excellent- the
problem has been solved and often some kind of 'compensation' paid.

Eg: Ordered a Hive unit, on Prime. Didn't arrive. Contacted Amazon,
replacement sent, £10 voucher and 1m Prime extension.

Wifi Access point failed after (about) 2 months. Replace sent out and
prepaid return label for duff one, no fuss at all.



--

Smile for the camera ;-)
https://www.youtube.com/watch?v=HxyL2_38EsQ

https://www.gov.uk/report-benefit-fraud

https://www.jobcentreguide.org/claim...-benefit-fraud

https://childsworldamerica.org/anima...o-child-abuse/

Amazon - deep down are they rip-off merchants?
 

"Brian Reay" wrote in message
...
On 03/07/2019 12:59, Gareth's was W7 now W10 Downstairs Computer wrote:
On 03/07/2019 12:48, dennis@home wrote:
On 03/07/2019 12:24, Gareth's was W7 now W10 Downstairs Computer wrote:
Been a regular customer of Amaxon for a couple of years
and paying extra for their next day free postage prime service.

But why do the costs of items under prime seem to exceed the
cost when not prime and paying for postage? You can fool
all of the people some of the time?

But I digress.

Needed a replacement controller for a Humax HDR1100S PVR.

Arrives the next day after ordering, today.

But there's no button to look at list of recordings.

So not compatible as advertised. Time to put before trading standards?

So, try to set up item return. But at £17 for the purchase, all
options are going to cost half of that in time and money.
Why couldn't they just pick it up themselves?

Next difficulty - well nigh impossible to find an email address
to complain to Amazon. All menu options keep steering back to
the return item screen which is no good; at least 10 mile round trip
and cost of packaging to resolve.

This is the first and only time I've wanted to send something back
and the frustration of trying to work into their shilly shallying
on the matter is sufficient to lose me as a customer.


Well I usually use their chat service and just ask for what I want/need.
Replaced a faulty vivosmart two weeks ago.
They credited me with the original cost from 18 months ago and an extra
£5 for inconvenience and I ordered a new cheaper one for next day.
I printed a label and dropped it in at the post office and that was it.

Very easy to do you just follow the link that says returns.

Its even easier if it within 30 days as you just click on return item in
your orders.

You should try chat..
just go to the bottom of the page and click help
then click more help.




I used the chat service and went round in circles so finally used the
ring-me-back facility and got an almost incomprehensible Indian voice.
(Aren't they all?) who seemed to be reading from a script that seemed
just like the chat service merry-go-round, so was no help at all.



Whenever I've used the ring back service they've been excellent- the
problem has been solved and often some kind of 'compensation' paid.

Eg: Ordered a Hive unit, on Prime. Didn't arrive. Contacted Amazon,
replacement sent, £10 voucher and 1m Prime extension.

Wifi Access point failed after (about) 2 months. Replace sent out and
prepaid return label for duff one, no fuss at all.



I just knew you wouldn't have had any trouble....tee hee

Amazon - deep down are they rip-off merchants?
 

On Thu, 4 Jul 2019 11:55:18 +0100
GB wrote:

On 03/07/2019 22:06, Mike M wrote:
On Wed, 3 Jul 2019 21:53:47 +0100
GB wrote:

On 03/07/2019 17:35, Mike M wrote:

A mile away?

Walk you fat, bone-idle, lifestyle diabetic ****.


That's actually very good advice. It's a pity you spoiled it.

He is a ****, you wait and see.



Either, you wanted to give him advice, in which case you clearly
failed. Or, you wanted to be rude, in which case why clutter the
rudeness up with sound advice?

He may well be a ****. It doesn't mean he won't ever take any
exercise, possibly only after/if he's lucky enough to survive his
first heart attack.



OK, I'll revise my reply.

Amazon - deep down are they rip-off merchants?
 

On Wed, 3 Jul 2019 14:16:33 +0100
Gareth's was W7 now W10 Downstairs Computer
wrote:


My irritation was the time and cost involved in returning something
of only £17 value; the post office is a mile away and almost
impossible to get a parking space here in Chippenham during the
working day, let alone the cost of parking (which I don't know
because of its cost, I avoid it all the time.

**** off, you fat, useless, lifestyle diabetic ****.

Amazon - deep down are they rip-off merchants?
 

On Wed, 3 Jul 2019 16:42:29 +0100
"tim..." wrote:

1) It's too easy to compare the price with eBay

eBay is usually my first port of call, I still quite often forget that
I should check also Amazon because they're occasionally cheaper.

2) people don't go into Amazon for a packet of biscuits and come out
a basketful of other stuff whilst they were there. They just buy the
packet of biscuits

Unless the items they want turn out to be top-up items, so they think
"well I've been meaning to buy this [item costing over £20] so I might
as well ..."