Our village hall cctv used to be viewable over the internet but our treasurer signed us up to a new deal with Plusnet who sent us a replacement router and now the remote access has been lost. Asking Plusnet for help to make appropriate changes resulted in a response we don't support your request.
Is there anyone in the vicinity of Gilberdyke, East Yorkshire who can help? Looking at the Plusnet community discussions it seems this router has been generally causing grief when remote cctv access is mentioned.

Cynic wrote:

Our village hall cctv used to be viewable over the internet but our
treasurer signed us up to a new deal with Plusnet who sent us a
replacement router and now the remote access has been lost.

Try switching back to the previous router?

Sadly that one ceased to work.

Cynic wrote:

Sadly that one ceased to work.

from what I remember the Hub Zero was particularly lacking in features,
anyone associated with the village hall got a better router kicking
around unused at home?

It probably just needs one with the ability to open a specific TCP/IP
port for inbound access, though it has to be said that many CCTV/DVR
products that work that way aren't amazingly secure - what make is it?

Besides, plusnet is part of BT now is it not. Seems to me you should not let
unqualified execs buy techy stuff without consultation on the tech specs.
Brian

--
----- --
This newsgroup posting comes to you directly from...
The Sofa of Brian Gaff...

Blind user, so no pictures please
Note this Signature is meaningless.!
"Cynic" wrote in message
...
Sadly that one ceased to work.

Brian Gaff wrote:

Besides, plusnet is part of BT now is it not.

Yes for the last 13 years, so I don't really see the relevance.

Seems to me you should not let
unqualified execs buy techy stuff without consultation on the tech specs.

Would be nice if whoever setup the system had left a sheet of info
detailing how it works and pointing out if e.g. any replacement ISP
needed a fixed IP address or firewall rules setting for it.

On 03/04/2019 08:22, Andy Burns wrote:
Cynic wrote:

Sadly that one ceased to work.

from what I remember the Hub Zero was particularly lacking in features,
anyone associated with the village hall got a better router kicking
around unused at home?

It probably just needs one with the ability to open a specific TCP/IP
port for inbound access, though it has to be said that many CCTV/DVR
products that work that way aren't amazingly secure - what make is it?

The Plusnet router that I received two or three years ago was fairly
configurable and certainly let you open specific ports. Probably just a
case of looking up which ports are needed from the CCTV manual and how
to open them in the router manual.

SteveW

Steve Walker wrote:

The Plusnet router that I received two or three years ago was fairly
configurable and certainly let you open specific ports. Probably just a
case of looking up which ports are needed from the CCTV manual and how
to open them in the router manual.

e.g. for Hub Zero, port numbers may differ for the hall's camera(s)

https://community.plus.net/t5/My-Router/Hub-One-Port-Forwarding-What-am-I-dong-wrong/m-p/1552589/highlight/true#M7029

There is also a firewall setting at plusnet's end of the line, you may
need to alter

https://portal.plus.net/my.html?action=firewall&firewallPage=advanced

"Cynic" wrote in message
...
to a new deal with Plusnet who sent us a replacement router and now the
remote access has been lost. Asking Plusnet for help to make appropriate
changes resulted in a response we don't support your request.
Is there anyone in the vicinity of Gilberdyke, East Yorkshire who can help?
Looking at the Plusnet community discussions it seems this router has been
generally causing grief when remote cctv access is mentioned.


you could probably replace it with a BT home hub 5 or 6
they will work on plusnet and available cheap on ebay

-

Thanks for the suggestions everyone. Coincidentally I had occasionally to speak to the original installer this afternoon and he will come over next week.

On Wednesday, 3 April 2019 19:45:32 UTC+1, Cynic wrote:
Thanks for the suggestions everyone. Coincidentally I had occasionally to speak to the original installer this afternoon and he will come over next week.

If he has no joy do shout as I set up this router for my Dad for remote access to an IP camera.