Cross posted to try and include all the usual suspects.

I am upgrading my Tivo to the latest model.

The pack includes an SH3 (I assume put in there automatically because I
still have the original SH).

Allegedly the SH maxes out at 160 Mb/sec (seems reasonable, it provides
that speed now) but the SH3 can go to 200 Mb/sec (within the package I pay
for) or even 300 Mb/sec should I feel the need to burn money.

I know that there are known issues with the Intel Puma 6 chipset in the
SH3.

Argh! Initial research has pointed me to this class action suit which
names Arris. Who make the new(ish) Virgin TV V6 box.

https://www.classactionlawyers.com/b...nd-arris-face-
class-actions-for-defective-cable-modems

Murphy's law may be about to rear its ugly head.

Anyhoo - anyone running the SH3 in modem mode without any problems at
speeds up to 200 Mb/sec?

Cheers



Dave R



--
AMD FX-6300 in GA-990X-Gaming SLI-CF running Windows 7 Pro x64

---
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus

On Fri, 09 Mar 2018 11:12:12 +0000, David wrote:

Cross posted to try and include all the usual suspects.

I am upgrading my Tivo to the latest model.

The pack includes an SH3 (I assume put in there automatically because I
still have the original SH).

Allegedly the SH maxes out at 160 Mb/sec (seems reasonable, it provides
that speed now) but the SH3 can go to 200 Mb/sec (within the package I
pay for) or even 300 Mb/sec should I feel the need to burn money.

I know that there are known issues with the Intel Puma 6 chipset in the
SH3.

Argh! Initial research has pointed me to this class action suit which
names Arris. Who make the new(ish) Virgin TV V6 box.

https://www.classactionlawyers.com/b...ear-and-arris-
face-
class-actions-for-defective-cable-modems

Murphy's law may be about to rear its ugly head.

Anyhoo - anyone running the SH3 in modem mode without any problems at
speeds up to 200 Mb/sec?

Note: always find something extra just after I have posted.

"The previous STB: Cisco, Samsung, Pace et al had embedded CableModem[*]
(typically with DOCSIS1 connection and upstream bandwidth sufficient for
3 tuners,epg vod and streaming on those boxes).".

So the new box doesn't have a cable modem and will use the Broadband
connection shared with all the computer thingies.

Potentially a great improvement.


Cheers


Dave R




--
AMD FX-6300 in GA-990X-Gaming SLI-CF running Windows 7 Pro x64

---
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus

On 09/03/2018 11:12, David wrote:
Cross posted to try and include all the usual suspects.

I am upgrading my Tivo to the latest model.

The pack includes an SH3 (I assume put in there automatically because I
still have the original SH).

Allegedly the SH maxes out at 160 Mb/sec (seems reasonable, it provides
that speed now) but the SH3 can go to 200 Mb/sec (within the package I pay
for) or even 300 Mb/sec should I feel the need to burn money.

I know that there are known issues with the Intel Puma 6 chipset in the
SH3.

Argh! Initial research has pointed me to this class action suit which
names Arris. Who make the new(ish) Virgin TV V6 box.

https://www.classactionlawyers.com/b...nd-arris-face-
class-actions-for-defective-cable-modems

Murphy's law may be about to rear its ugly head.

Anyhoo - anyone running the SH3 in modem mode without any problems at
speeds up to 200 Mb/sec?

Cheers



Dave R



I have a SH3 (assuming that's the latest) in modem mode on 100MBit (I
think) and a V6 box, it is all fine. Had problems at setup due to the
engineer not activating the Tivo services on my account properly, but
once that was sorted, it's been fine.

On Fri, 09 Mar 2018 12:29:04 +0000, Jethro_uk wrote:

snip

Anyhoo - anyone running the SH3 in modem mode without any problems at
speeds up to 200 Mb/sec?

Note: always find something extra just after I have posted.

"The previous STB: Cisco, Samsung, Pace et al had embedded
CableModem[*]
(typically with DOCSIS1 connection and upstream bandwidth sufficient
for 3 tuners,epg vod and streaming on those boxes).".

So the new box doesn't have a cable modem and will use the Broadband
connection shared with all the computer thingies.

Potentially a great improvement.


Cheers


Dave R

My first thought was the reverse

Did you need to do something to get the kit, or is it just posted ?

It looks as though some of the issues might be that the Tivo box only uses
DOCSIS 1 instead of DOCSIS 3 in the Super Hub.

We shall see.

About ordering; I looked on my account at the free upgrades available and
this was one. [Strangely, I got a flyer from Virgin a few days later
telling me I could have a free upgrade. I assume that this was
coincidence.]

After an enormous amount of buggering about with their counter-intuitive
web site I managed to find the ordering screen and asked for the upgrade.
I said I would self install.

They then shipped the kit (took about a week). I opted to pick it up from
the local Co-op instead of playing delivery driver roulette.

You can opt to have it installed, but if there is already a Tivo there
then you just unplug the Ethernet, HDMI and cable (they send you a nifty
little plastic spanner to do that) and connect them up to the new box.

New power supply. New remote (heed the bit about not activating it by
pulling out the plastic strip until the TV6 is up and working as it
connects via radio as well as IR).

You have to call to get it activated. I'm now waiting for it to go through
the set up process which allegedly takes about 40 minutes.

The web site is limited in the options it offers.

It asked if the TV was in the same room as the Super Hub. I said it wasn't
so they automatically sent me a couple of Power Line adapters. No doubt
they will come in useful somewhere. There wasn't a box to tick for "whole
house wired with Gigabit Ethernet".

I've only activated the TV box for the moment because I am still
researching the SH3 Puma 6 modem issues.

Cheers



Dave R



--
AMD FX-6300 in GA-990X-Gaming SLI-CF running Windows 7 Pro x64

---
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus

On 09/03/18 12:49, Chris Bartram wrote:
On 09/03/2018 11:12, David wrote:
Cross posted to try and include all the usual suspects.

I am upgrading my Tivo to the latest model.

The pack includes an SH3 (I assume put in there automatically because I
still have the original SH).

Allegedly the SH maxes out at 160 Mb/sec (seems reasonable, it provides
that speed now) but the SH3 can go to 200 Mb/sec (within the package I
pay
for) or even 300 Mb/sec should I feel the need to burn money.

I know that there are known issues with the Intel Puma 6 chipset in the
SH3.

Argh! Initial research has pointed me to this class action suit which
names Arris. Who make the new(ish) Virgin TV V6 box.

https://www.classactionlawyers.com/b...nd-arris-face-

class-actions-for-defective-cable-modems

Murphy's law may be about to rear its ugly head.

Anyhoo - anyone running the SH3 in modem mode without any problems at
speeds up to 200 Mb/sec?

Cheers



Dave R



I have a SH3 (assuming that's the latest) in modem mode on 100MBit (I
think) and a V6 box, it is all fine. Had problems at setup due to the
engineer not activating the Tivo services on my account properly, but
once that was sorted, it's been fine.

Can I ask you if, when you put the HUB3 into modem mode, were you able
to get back into it by its' new IP address: 192.168.100.1
I have tried it and when I try to configure my new cable router, it says
that there is a conflict of ip addresses, ie 192.168.0.1. This is for
the new cable router, but because the HUB3 has the same ip 192.168.0.1 ,
there is a conflict, and the HUB 3 hasn't changed its' ip address.

On 09/03/2018 14:30, RobH wrote:
On 09/03/18 12:49, Chris Bartram wrote:
On 09/03/2018 11:12, David wrote:
Cross posted to try and include all the usual suspects.

I am upgrading my Tivo to the latest model.

The pack includes an SH3 (I assume put in there automatically because I
still have the original SH).

Allegedly the SH maxes out at 160 Mb/sec (seems reasonable, it provides
that speed now) but the SH3 can go to 200 Mb/sec (within the package
I pay
for) or even 300 Mb/sec should I feel the need to burn money.

I know that there are known issues with the Intel Puma 6 chipset in the
SH3.

Argh! Initial research has pointed me to this class action suit which
names Arris. Who make the new(ish) Virgin TV V6 box.

https://www.classactionlawyers.com/b...nd-arris-face-

class-actions-for-defective-cable-modems

Murphy's law may be about to rear its ugly head.

Anyhoo - anyone running the SH3 in modem mode without any problems at
speeds up to 200 Mb/sec?

Cheers



Dave R



I have a SH3 (assuming that's the latest) in modem mode on 100MBit (I
think) and a V6 box, it is all fine. Had problems at setup due to the
engineer not activating the Tivo services on my account properly, but
once that was sorted, it's been fine.

Can I ask you if, when you put the HUB3 into modem mode, were you able
to get back into it by its' new IP address: 192.168.100.1
I have tried it and when I try to configure my new cable router, it says
that there is a conflict of ip addresses, ie 192.168.0.1. This is for
the new cable router, but because the HUB3 has the same ip 192.168.0.1 ,
there is a conflict, and the HUB 3 hasn't changed its' ip address.

I think so, though it has to be said the first time I tried it seemed to
get stuck halfway through making the change. I power-cycled and tried
again. I'll check it later and post my findings.

On 2018-03-09 14:30, RobH wrote:
On 09/03/18 12:49, Chris Bartram wrote:

I have a SH3 (assuming that's the latest) in modem mode on 100MBit (I
think) and a V6 box, it is all fine...

Can I ask you if, when you put the HUB3 into modem mode, were you able
to get back into it by its' new IP address: 192.168.100.1
I have tried it and when I try to configure my new cable router, it says
that there is a conflict of ip addresses, ie 192.168.0.1. This is for
the new cable router, but because the HUB3 has the same ip 192.168.0.1 ,
there is a conflict, and the HUB 3 hasn't changed its' ip address.

Disconnect your router from the VM hub. Connect a computer via a
RJ-45 Ethernet cable directly to the hub (port 1, at least on earlier
hubs). Let the computer pick up an IP address from the hub (reboot it
or issue the appropriate commands[1]) and use that to set the VM hub to
modem mode.

Then you can reconnect your own router to the VM hub and connect the
computer back to the router, if applicable (resetting both of their
IP address as required).

Don't try configuring routers, etc over wifi as one hiccup will lock
you out until you can make a wired connection.

Some malware will look for a home router on 192.168.0.1 so you might
want to bump that address as well.

[1] On a Windows box, run a command prompt as administrator and use
these commands:

ipconfig /release
ipconfig /flushdns
ipconfig /renew


--
Graham Nye
news(a)thenyes.org.uk

David wrote:
Cross posted to try and include all the usual suspects.

I am upgrading my Tivo to the latest model.

The pack includes an SH3 (I assume put in there automatically because
I still have the original SH).

Allegedly the SH maxes out at 160 Mb/sec (seems reasonable, it
provides that speed now) but the SH3 can go to 200 Mb/sec (within the
package I pay for) or even 300 Mb/sec should I feel the need to burn
money.

I know that there are known issues with the Intel Puma 6 chipset in
the SH3.

Argh! Initial research has pointed me to this class action suit which
names Arris. Who make the new(ish) Virgin TV V6 box.

https://www.classactionlawyers.com/b...nd-arris-face-
class-actions-for-defective-cable-modems

Murphy's law may be about to rear its ugly head.

Anyhoo - anyone running the SH3 in modem mode without any problems at
speeds up to 200 Mb/sec?

Yes, I am with no problems.
I get about 110 down and about 5 up.

On 09/03/18 17:04, Graham Nye wrote:
On 2018-03-09 14:30, RobH wrote:
On 09/03/18 12:49, Chris Bartram wrote:

I have a SH3 (assuming that's the latest) in modem mode on 100MBit (I
think) and a V6 box, it is all fine...

Can I ask you if, when you put the HUB3 into modem mode, were you able
to get back into it by its' new IP address: 192.168.100.1
I have tried it and when I try to configure my new cable router, it says
that there is a conflict of ip addresses, ie 192.168.0.1. This is for
the new cable router, but because the HUB3 has the same ip 192.168.0.1 ,
there is a conflict, and the HUB 3 hasn't changed its' ip address.

Disconnect your router from the VM hub. Connect a computer via a
RJ-45 Ethernet cable directly to the hub (port 1, at least on earlier
hubs). Let the computer pick up an IP address from the hub (reboot it
or issue the appropriate commands[1]) and use that to set the VM hub to
modem mode.

Then you can reconnect your own router to the VM hub and connect the
computer back to the router, if applicable (resetting both of their
IP address as required).

Don't try configuring routers, etc over wifi as one hiccup will lock
you out until you can make a wired connection.

Some malware will look for a home router on 192.168.0.1 so you might
want to bump that address as well.

[1] On a Windows box, run a command prompt as administrator and use
these commands:

ipconfig /release
ipconfig /flushdns
ipconfig /renew



Thanks but I'm not sure what you mean he

and use that to set the VM hub to modem mode.

Do you mean the 1 computer to set Hub into Modem Mode

On 2018-03-09 17:20, RobH wrote:
On 09/03/18 17:04, Graham Nye wrote:
On 2018-03-09 14:30, RobH wrote:
On 09/03/18 12:49, Chris Bartram wrote:

I have a SH3 (assuming that's the latest) in modem mode on 100MBit (I
think) and a V6 box, it is all fine...

Can I ask you if, when you put the HUB3 into modem mode, were you able
to get back into it by its' new IP address: 192.168.100.1
I have tried it and when I try to configure my new cable router, it says
that there is a conflict of ip addresses, ie 192.168.0.1. This is for
the new cable router, but because the HUB3 has the same ip 192.168.0.1 ,
there is a conflict, and the HUB 3 hasn't changed its' ip address.

Disconnect your router from the VM hub. Connect a computer via a
RJ-45 Ethernet cable directly to the hub (port 1, at least on earlier
hubs). Let the computer pick up an IP address from the hub (reboot it
or issue the appropriate commands[1]) and use that to set the VM hub to
modem mode.

Then you can reconnect your own router to the VM hub and connect the
computer back to the router, if applicable (resetting both of their
IP address as required).

Don't try configuring routers, etc over wifi as one hiccup will lock
you out until you can make a wired connection.

Some malware will look for a home router on 192.168.0.1 so you might
want to bump that address as well.

[1] On a Windows box, run a command prompt as administrator and use
these commands:

ipconfig /release
ipconfig /flushdns
ipconfig /renew



Thanks but I'm not sure what you mean he

and use that to set the VM hub to modem mode.

Do you mean the 1 computer to set Hub into Modem Mode

Yes. Disconnect your router from the VM hub. Connect a computer
using a wired Ethernet (RJ-45) cable to the VM hub. Use a browser
on that computer to set the VM hub to modem mode.

Hub setup is described at:
https://help.virginmedia.com/system/...rgin-Media-Hub

Once you've done that successfully the VM hub will remember it is
in modem mode. Now you can reconnect your router to the VM hub. (I
don't have a hub 3 but on earlier models only port 1 was active in
modem mode so you may need to use that.) You can also reconnect your
computer to wherever it was connected before (presumably to your
router).

Your router and computer may need new IP addresses when you reconnect
them. The easy way is to reboot them, or switch them off and on again.

--
Graham Nye
news(a)thenyes.org.uk

On Fri, 09 Mar 2018 14:30:48 +0000, RobH wrote:

On 09/03/18 12:49, Chris Bartram wrote:
On 09/03/2018 11:12, David wrote:
Cross posted to try and include all the usual suspects.

I am upgrading my Tivo to the latest model.

The pack includes an SH3 (I assume put in there automatically because
I still have the original SH).

Allegedly the SH maxes out at 160 Mb/sec (seems reasonable, it
provides that speed now) but the SH3 can go to 200 Mb/sec (within the
package I pay for) or even 300 Mb/sec should I feel the need to burn
money.

I know that there are known issues with the Intel Puma 6 chipset in
the SH3.

Argh! Initial research has pointed me to this class action suit which
names Arris. Who make the new(ish) Virgin TV V6 box.

https://www.classactionlawyers.com/b...ear-and-arris-
face-

class-actions-for-defective-cable-modems

Murphy's law may be about to rear its ugly head.

Anyhoo - anyone running the SH3 in modem mode without any problems at
speeds up to 200 Mb/sec?

Cheers



Dave R



I have a SH3 (assuming that's the latest) in modem mode on 100MBit (I
think) and a V6 box, it is all fine. Had problems at setup due to the
engineer not activating the Tivo services on my account properly, but
once that was sorted, it's been fine.

Can I ask you if, when you put the HUB3 into modem mode, were you able
to get back into it by its' new IP address: 192.168.100.1 I have tried
it and when I try to configure my new cable router, it says that there
is a conflict of ip addresses, ie 192.168.0.1. This is for the new cable
router, but because the HUB3 has the same ip 192.168.0.1 ,
there is a conflict, and the HUB 3 hasn't changed its' ip address.

I can access my SH1 in modem mode at 192.168.100.1 through my router at
192.168.0.1.

I did wonder about this, but it worked.

Thinking on it, I assume that anything not intended for the internal LAN
get shoved out onto the WAN and the SH gets first dibs. So it responds to
192.168.100.1.

Yep - just checked it and it works.

So, as suggested downstream, your SH probably hasn't switched into modem
mode and changed its internal IP address.


Cheers


Dave R



--
AMD FX-6300 in GA-990X-Gaming SLI-CF running Windows 7 Pro x64

---
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus

On 09/03/18 15:20, Chris Bartram wrote:
On 09/03/2018 14:30, RobH wrote:
On 09/03/18 12:49, Chris Bartram wrote:
On 09/03/2018 11:12, David wrote:
Cross posted to try and include all the usual suspects.

I am upgrading my Tivo to the latest model.

The pack includes an SH3 (I assume put in there automatically because I
still have the original SH).

Allegedly the SH maxes out at 160 Mb/sec (seems reasonable, it provides
that speed now) but the SH3 can go to 200 Mb/sec (within the package
I pay
for) or even 300 Mb/sec should I feel the need to burn money.

I know that there are known issues with the Intel Puma 6 chipset in the
SH3.

Argh! Initial research has pointed me to this class action suit which
names Arris. Who make the new(ish) Virgin TV V6 box.

https://www.classactionlawyers.com/b...nd-arris-face-

class-actions-for-defective-cable-modems

Murphy's law may be about to rear its ugly head.

Anyhoo - anyone running the SH3 in modem mode without any problems at
speeds up to 200 Mb/sec?

Cheers



Dave R



I have a SH3 (assuming that's the latest) in modem mode on 100MBit (I
think) and a V6 box, it is all fine. Had problems at setup due to the
engineer not activating the Tivo services on my account properly, but
once that was sorted, it's been fine.

Can I ask you if, when you put the HUB3 into modem mode, were you able
to get back into it by its' new IP address: 192.168.100.1
I have tried it and when I try to configure my new cable router, it
says that there is a conflict of ip addresses, ie 192.168.0.1. This is
for the new cable router, but because the HUB3 has the same ip
192.168.0.1 , there is a conflict, and the HUB 3 hasn't changed its'
ip address.

I think so, though it has to be said the first time I tried it seemed to
get stuck halfway through making the change. I power-cycled and tried
again. I'll check it later and post my findings.


I've confirmed it- accessing the SH in modem mode on 192.168.100.1 works
fine.

On 10/03/2018 10:38, Chris Bartram wrote:
I've confirmed it- accessing the SH in modem mode on 192.168.100.1 works
fine.

Ditto, that works fine with my SH3 in modem mode.

Any news on the Intel Puma firmware stuff?

--
Chris

On 09/03/2018 11:12, David wrote:
Cross posted to try and include all the usual suspects.

I am upgrading my Tivo to the latest model.

The pack includes an SH3 (I assume put in there automatically because I
still have the original SH).

Allegedly the SH maxes out at 160 Mb/sec (seems reasonable, it provides
that speed now) but the SH3 can go to 200 Mb/sec (within the package I pay
for) or even 300 Mb/sec should I feel the need to burn money.

I know that there are known issues with the Intel Puma 6 chipset in the
SH3.

Argh! Initial research has pointed me to this class action suit which
names Arris. Who make the new(ish) Virgin TV V6 box.

https://www.classactionlawyers.com/b...nd-arris-face-
class-actions-for-defective-cable-modems

Murphy's law may be about to rear its ugly head.

Anyhoo - anyone running the SH3 in modem mode without any problems at
speeds up to 200 Mb/sec?

It would be interesting to know if they have fixed the modem mode issues
that were affecting their business customers - basically you can't have
(working) modem mode and static IP... Had to revert to dynamic IP for
one customer, since the Virgin "business" router is so feeble, you have
to run with a real router in front of it to get anything useful, and
then that means modem mode on the supplied one.


--
Cheers,

John.

/================================================== ===============\
| Internode Ltd - http://www.internode.co.uk |
|-----------------------------------------------------------------|
| John Rumm - john(at)internode(dot)co(dot)uk |
\================================================= ================/

On 09/03/2018 14:01, David wrote:

I've only activated the TV box for the moment because I am still
researching the SH3 Puma 6 modem issues.

Then you were fortunate because I tried only activating only the V6 and
Virgin killed my SH2 and won't reactivate it either.
Unless you are big into competitive online gaming it's not really the
issue it's been hyped into.
I have a SH3 in modem mode with an Asus router, not really seen any
issues that would be down to the modem.

On Sat, 10 Mar 2018 15:47:06 +0000, Lee wrote:

On 09/03/2018 14:01, David wrote:

I've only activated the TV box for the moment because I am still
researching the SH3 Puma 6 modem issues.

Then you were fortunate because I tried only activating only the V6 and
Virgin killed my SH2 and won't reactivate it either.
Unless you are big into competitive online gaming it's not really the
issue it's been hyped into.
I have a SH3 in modem mode with an Asus router, not really seen any
issues that would be down to the modem.

I had a helpful guy when I rang to do the activation.

He asked if I wanted the SH3 activated and I said that I didn't want
everything to go off at once, and could he just activate the TV for the
moment.

He was fine with that.

Cheers


Dave R

--
AMD FX-6300 in GA-990X-Gaming SLI-CF running Windows 7 Pro x64

---
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus

On Sat, 10 Mar 2018 13:28:22 +0000, John Rumm wrote:

On 09/03/2018 11:12, David wrote:
Cross posted to try and include all the usual suspects.

I am upgrading my Tivo to the latest model.

The pack includes an SH3 (I assume put in there automatically because I
still have the original SH).

Allegedly the SH maxes out at 160 Mb/sec (seems reasonable, it provides
that speed now) but the SH3 can go to 200 Mb/sec (within the package I
pay for) or even 300 Mb/sec should I feel the need to burn money.

I know that there are known issues with the Intel Puma 6 chipset in the
SH3.

Argh! Initial research has pointed me to this class action suit which
names Arris. Who make the new(ish) Virgin TV V6 box.

https://www.classactionlawyers.com/b...ear-and-arris-
face-
class-actions-for-defective-cable-modems

Murphy's law may be about to rear its ugly head.

Anyhoo - anyone running the SH3 in modem mode without any problems at
speeds up to 200 Mb/sec?

It would be interesting to know if they have fixed the modem mode issues
that were affecting their business customers - basically you can't have
(working) modem mode and static IP... Had to revert to dynamic IP for
one customer, since the Virgin "business" router is so feeble, you have
to run with a real router in front of it to get anything useful, and
then that means modem mode on the supplied one.

With regard to the router being feeble, there is an enormously long thread
on the Virgin support forum about SH3 problems.

One user posted ping statistics between his PC and the SH3 via direct
Ethernet connection and the response times were far slower than for my SH1
in modem mode.

I suggested switching to modem mode and getting a decent router. If the
SH3 can't even handle packets because it is doing it in software not
hardware then asking it to also run as a full blown router may well be a
very big ask.

No idea about the static IP thing, though.


Cheers


Dave R


--
AMD FX-6300 in GA-990X-Gaming SLI-CF running Windows 7 Pro x64

---
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus

On 10/03/2018 17:40, David wrote:

snip

I had a helpful guy when I rang to do the activation.

He asked if I wanted the SH3 activated and I said that I didn't want
everything to go off at once, and could he just activate the TV for the
moment.

He was fine with that.


Ah, so my mistake was using the automated line to do the activation.

In fairness, apart from the messy looking latency graph it doesn't seem
to be as big an issue as it's being suggested to be.

I am not into online FPS gaming though ...

On 10/03/2018 17:46, David wrote:
On Sat, 10 Mar 2018 13:28:22 +0000, John Rumm wrote:

On 09/03/2018 11:12, David wrote:
Cross posted to try and include all the usual suspects.

I am upgrading my Tivo to the latest model.

The pack includes an SH3 (I assume put in there automatically because I
still have the original SH).

Allegedly the SH maxes out at 160 Mb/sec (seems reasonable, it provides
that speed now) but the SH3 can go to 200 Mb/sec (within the package I
pay for) or even 300 Mb/sec should I feel the need to burn money.

I know that there are known issues with the Intel Puma 6 chipset in the
SH3.

Argh! Initial research has pointed me to this class action suit which
names Arris. Who make the new(ish) Virgin TV V6 box.

https://www.classactionlawyers.com/b...ear-and-arris-
face-
class-actions-for-defective-cable-modems

Murphy's law may be about to rear its ugly head.

Anyhoo - anyone running the SH3 in modem mode without any problems at
speeds up to 200 Mb/sec?

It would be interesting to know if they have fixed the modem mode issues
that were affecting their business customers - basically you can't have
(working) modem mode and static IP... Had to revert to dynamic IP for
one customer, since the Virgin "business" router is so feeble, you have
to run with a real router in front of it to get anything useful, and
then that means modem mode on the supplied one.

With regard to the router being feeble, there is an enormously long thread
on the Virgin support forum about SH3 problems.

This was their "Hitron" router IIRC - not sure if its the same as the
SH3. It is supposed to be a business class router but seems to lack any
features that might be useful to businesses. (VPN termination etc)

One user posted ping statistics between his PC and the SH3 via direct
Ethernet connection and the response times were far slower than for my SH1
in modem mode.

I suggested switching to modem mode and getting a decent router. If the
SH3 can't even handle packets because it is doing it in software not
hardware then asking it to also run as a full blown router may well be a
very big ask.

No idea about the static IP thing, though.

I saw suggestion toward the end of last year that a software upgrade was
supposed to fix the issue. Not sure if its been rolled out yet though.


--
Cheers,

John.

/================================================== ===============\
| Internode Ltd - http://www.internode.co.uk |
|-----------------------------------------------------------------|
| John Rumm - john(at)internode(dot)co(dot)uk |
\================================================= ================/

On 09/03/18 18:24, Graham Nye wrote:
On 2018-03-09 17:20, RobH wrote:
On 09/03/18 17:04, Graham Nye wrote:
On 2018-03-09 14:30, RobH wrote:
On 09/03/18 12:49, Chris Bartram wrote:

I have a SH3 (assuming that's the latest) in modem mode on 100MBit (I
think) and a V6 box, it is all fine...

Can I ask you if, when you put the HUB3 into modem mode, were you able
to get back into it by its' new IP address: 192.168.100.1
I have tried it and when I try to configure my new cable router, it says
that there is a conflict of ip addresses, ie 192.168.0.1. This is for
the new cable router, but because the HUB3 has the same ip 192.168.0.1 ,
there is a conflict, and the HUB 3 hasn't changed its' ip address.

Disconnect your router from the VM hub. Connect a computer via a
RJ-45 Ethernet cable directly to the hub (port 1, at least on earlier
hubs). Let the computer pick up an IP address from the hub (reboot it
or issue the appropriate commands[1]) and use that to set the VM hub to
modem mode.

Then you can reconnect your own router to the VM hub and connect the
computer back to the router, if applicable (resetting both of their
IP address as required).

Don't try configuring routers, etc over wifi as one hiccup will lock
you out until you can make a wired connection.

Some malware will look for a home router on 192.168.0.1 so you might
want to bump that address as well.

[1] On a Windows box, run a command prompt as administrator and use
these commands:

ipconfig /release
ipconfig /flushdns
ipconfig /renew



Thanks but I'm not sure what you mean he

and use that to set the VM hub to modem mode.

Do you mean the 1 computer to set Hub into Modem Mode

Yes. Disconnect your router from the VM hub. Connect a computer
using a wired Ethernet (RJ-45) cable to the VM hub. Use a browser
on that computer to set the VM hub to modem mode.

Hub setup is described at:
https://help.virginmedia.com/system/...rgin-Media-Hub

Once you've done that successfully the VM hub will remember it is
in modem mode. Now you can reconnect your router to the VM hub. (I
don't have a hub 3 but on earlier models only port 1 was active in
modem mode so you may need to use that.) You can also reconnect your
computer to wherever it was connected before (presumably to your
router).

Your router and computer may need new IP addresses when you reconnect
them. The easy way is to reboot them, or switch them off and on again.


Thanks but the VM Hub got the better of me, and I could not get to it
after changing to modem mode using either 192.168.0.1 or 192.168.100.1.
Further more the new router's IP was changed to 192.168.1.1 due to a
conflict of IP addresses, which is outside the range of VM's IP addresses.

On 09/03/18 20:35, David wrote:
On Fri, 09 Mar 2018 14:30:48 +0000, RobH wrote:

On 09/03/18 12:49, Chris Bartram wrote:
On 09/03/2018 11:12, David wrote:
Cross posted to try and include all the usual suspects.

I am upgrading my Tivo to the latest model.

The pack includes an SH3 (I assume put in there automatically because
I still have the original SH).

Allegedly the SH maxes out at 160 Mb/sec (seems reasonable, it
provides that speed now) but the SH3 can go to 200 Mb/sec (within the
package I pay for) or even 300 Mb/sec should I feel the need to burn
money.

I know that there are known issues with the Intel Puma 6 chipset in
the SH3.

Argh! Initial research has pointed me to this class action suit which
names Arris. Who make the new(ish) Virgin TV V6 box.

https://www.classactionlawyers.com/b...ear-and-arris-
face-

class-actions-for-defective-cable-modems

Murphy's law may be about to rear its ugly head.

Anyhoo - anyone running the SH3 in modem mode without any problems at
speeds up to 200 Mb/sec?

Cheers



Dave R



I have a SH3 (assuming that's the latest) in modem mode on 100MBit (I
think) and a V6 box, it is all fine. Had problems at setup due to the
engineer not activating the Tivo services on my account properly, but
once that was sorted, it's been fine.

Can I ask you if, when you put the HUB3 into modem mode, were you able
to get back into it by its' new IP address: 192.168.100.1 I have tried
it and when I try to configure my new cable router, it says that there
is a conflict of ip addresses, ie 192.168.0.1. This is for the new cable
router, but because the HUB3 has the same ip 192.168.0.1 ,
there is a conflict, and the HUB 3 hasn't changed its' ip address.

I can access my SH1 in modem mode at 192.168.100.1 through my router at
192.168.0.1.

I did wonder about this, but it worked.

Thinking on it, I assume that anything not intended for the internal LAN
get shoved out onto the WAN and the SH gets first dibs. So it responds to
192.168.100.1.

Yep - just checked it and it works.

So, as suggested downstream, your SH probably hasn't switched into modem
mode and changed its internal IP address.


Cheers


Dave R


Thanks but the VM Hub got the better of me, and I could not get to it after changing to modem mode using either 192.168.0.1 or 192.168.100.1.
Further more the new router's IP was changed to 192.168.1.1 due to a
conflict of IP addresses, which is outside the range of VM's IP addresses.

On 10/03/18 11:02, Chris Ridd wrote:
On 10/03/2018 10:38, Chris Bartram wrote:
I've confirmed it- accessing the SH in modem mode on 192.168.100.1
works fine.

Ditto, that works fine with my SH3 in modem mode.

Any news on the Intel Puma firmware stuff?

I envy you guys who have the HUB 3 working ok on 192.168.100.1, as mine
will not change its' ip address. Well I it say won't change, it changes
to something when the light goes to purple, but I can't access it from
either the old IP address or the new one.

On Sat, 10 Mar 2018 18:24:30 +0000, Lee wrote:

On 10/03/2018 17:40, David wrote:

snip

I had a helpful guy when I rang to do the activation.

He asked if I wanted the SH3 activated and I said that I didn't want
everything to go off at once, and could he just activate the TV for the
moment.

He was fine with that.


Ah, so my mistake was using the automated line to do the activation.

In fairness, apart from the messy looking latency graph it doesn't seem
to be as big an issue as it's being suggested to be.

I am not into online FPS gaming though ...

I think I may have ended up with a real person because I couldn't remember
my phone password.

I have enough trouble remembering web passwords but when you phone up once
ever 10 years or so.....I think it was 2007 when we set up the contract so
10 years is probably about right.

So; pro tip - "forget" your password and you can talk to a real person.

Cheers


Dave R

--
AMD FX-6300 in GA-990X-Gaming SLI-CF running Windows 7 Pro x64

---
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus

On Sat, 10 Mar 2018 19:31:25 +0000, John Rumm wrote:

On 10/03/2018 17:46, David wrote:
On Sat, 10 Mar 2018 13:28:22 +0000, John Rumm wrote:

On 09/03/2018 11:12, David wrote:
Cross posted to try and include all the usual suspects.

I am upgrading my Tivo to the latest model.

The pack includes an SH3 (I assume put in there automatically because
I still have the original SH).

Allegedly the SH maxes out at 160 Mb/sec (seems reasonable, it
provides that speed now) but the SH3 can go to 200 Mb/sec (within the
package I pay for) or even 300 Mb/sec should I feel the need to burn
money.

I know that there are known issues with the Intel Puma 6 chipset in
the SH3.

Argh! Initial research has pointed me to this class action suit which
names Arris. Who make the new(ish) Virgin TV V6 box.

https://www.classactionlawyers.com/b...ear-and-arris-
face-
class-actions-for-defective-cable-modems

Murphy's law may be about to rear its ugly head.

Anyhoo - anyone running the SH3 in modem mode without any problems at
speeds up to 200 Mb/sec?

It would be interesting to know if they have fixed the modem mode
issues that were affecting their business customers - basically you
can't have (working) modem mode and static IP... Had to revert to
dynamic IP for one customer, since the Virgin "business" router is so
feeble, you have to run with a real router in front of it to get
anything useful, and then that means modem mode on the supplied one.

With regard to the router being feeble, there is an enormously long
thread on the Virgin support forum about SH3 problems.

This was their "Hitron" router IIRC - not sure if its the same as the
SH3. It is supposed to be a business class router but seems to lack any
features that might be useful to businesses. (VPN termination etc)

One user posted ping statistics between his PC and the SH3 via direct
Ethernet connection and the response times were far slower than for my
SH1 in modem mode.

I suggested switching to modem mode and getting a decent router. If the
SH3 can't even handle packets because it is doing it in software not
hardware then asking it to also run as a full blown router may well be
a very big ask.

No idea about the static IP thing, though.

I saw suggestion toward the end of last year that a software upgrade was
supposed to fix the issue. Not sure if its been rolled out yet though.

Allegedly going into trial at the moment although information is a bit
thin on the ground.

View is that it can mitigate some of the issues but the underlying design
precludes a cure.

I may hold out for a SH4 (supposedly due in a year or so) or switch to the
SH3 if there is enough evidence of benefit.

Gong from 160 Mb/sec to 200 Mb/sec isn't going to be life changing. Short
term (ms) delays are likely to be far more significant in overall
performance.


Cheers



Dave R


--
AMD FX-6300 in GA-990X-Gaming SLI-CF running Windows 7 Pro x64

---
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus

On 11/03/2018 09:32, RobH wrote:

I envy you guys who have the HUB 3 working ok on 192.168.100.1, as mine
will not change its' ip address. Well I it say won't change, it changes
to something when the light goes to purple, but I can't access it from
either the old IP address or the new one.

If you don't know what IP your hub is now set to, you can reset it back to
router mode using the following instructions:
https://help.virginmedia.com/system/...rgin-Media-Hub

Then you can try again to set it to modem mode.

--
Graham Nye
news(a)thenyes.org.uk

On 11/03/18 14:19, Graham Nye wrote:
On 11/03/2018 09:32, RobH wrote:

I envy you guys who have the HUB 3 working ok on 192.168.100.1, as mine
will not change its' ip address. Well I it say won't change, it changes
to something when the light goes to purple, but I can't access it from
either the old IP address or the new one.

If you don't know what IP your hub is now set to, you can reset it back to
router mode using the following instructions:
https://help.virginmedia.com/system/...rgin-Media-Hub

Then you can try again to set it to modem mode.


I have3 actually tried to set the HUB 3 to modem mode 3 or maybe 4 times
over a couple of days, only to end up at the same place: purple light
and not accessible on either the default ip or the new ip addresses

On 11/03/18 17:01, RobH wrote:
On 11/03/18 14:19, Graham Nye wrote:
On 11/03/2018 09:32, RobH wrote:

I envy you guys who have the HUB 3 working ok on 192.168.100.1, as mine
will not change its' ip address. Well I it say won't change, it changes
to something when the light goes to purple, but I can't access it from
either the old IP address or the new one.

If you don't know what IP your hub is now set to, you can reset it
back to
router mode using the following instructions:
https://help.virginmedia.com/system/...rgin-Media-Hub


Then you can try again to set it to modem mode.


I have3 actually tried to set the HUB 3 to modem mode 3 or maybe 4 times
over a couple of days, only to end up at the same place: purple light
and not accessible on either the default ip or the new ip addresses


Mine did that first time.

RobH wrote:

On 11/03/18 14:19, Graham Nye wrote:
On 11/03/2018 09:32, RobH wrote:

I envy you guys who have the HUB 3 working ok on 192.168.100.1, as mine
will not change its' ip address. Well I it say won't change, it changes
to something when the light goes to purple, but I can't access it from
either the old IP address or the new one.

If you don't know what IP your hub is now set to, you can reset it back to
router mode using the following instructions:
https://help.virginmedia.com/system/...vm/help/custom
er/locale/en-GB/portal/200300000001000/article/HELP-2399/Resetting-your-
Virgin-Media-Hub

Then you can try again to set it to modem mode.


I have3 actually tried to set the HUB 3 to modem mode 3 or maybe 4 times
over a couple of days, only to end up at the same place: purple light
and not accessible on either the default ip or the new ip addresses

You could try connecting it to a computer running Wireshark and the NIC
on the computer set to promiscuous mode. Then see what packets (and
from what address) are floating about. May need to send some broadcast
packets if nothing happens.
--

Roger Hayter

On 11/03/2018 09:32, RobH wrote:
On 10/03/18 11:02, Chris Ridd wrote:
On 10/03/2018 10:38, Chris Bartram wrote:
I've confirmed it- accessing the SH in modem mode on 192.168.100.1
works fine.

Ditto, that works fine with my SH3 in modem mode.

Any news on the Intel Puma firmware stuff?

I envy you guys who have the HUB 3 working ok on 192.168.100.1, as mine
will not change its' ip address. Well I it say won't change, it changes
to something when the light goes to purple, but I can't access it from
either the old IP address or the new one.

Note that if you stick it in modem mode it won't act as a DHCP server
any more. So you may have difficulty browsing to the new IP address if
your PC is still on the old subnet. You can fix that by either manually
assigning a new address in the same range as the new on on the router,
or by adding a route to tell your machine to treat the new address of
the route as something that is on your lan rather than something it
should be trying to pass out to the default gateway.

--
Cheers,

John.

/================================================== ===============\
| Internode Ltd - http://www.internode.co.uk |
|-----------------------------------------------------------------|
| John Rumm - john(at)internode(dot)co(dot)uk |
\================================================= ================/

On 11/03/2018 19:18, Roger Hayter wrote:
RobH wrote:

On 11/03/18 14:19, Graham Nye wrote:
On 11/03/2018 09:32, RobH wrote:

I envy you guys who have the HUB 3 working ok on 192.168.100.1, as mine
will not change its' ip address. Well I it say won't change, it changes
to something when the light goes to purple, but I can't access it from
either the old IP address or the new one.

If you don't know what IP your hub is now set to, you can reset it back to
router mode using the following instructions:
https://help.virginmedia.com/system/...vm/help/custom
er/locale/en-GB/portal/200300000001000/article/HELP-2399/Resetting-your-
Virgin-Media-Hub

Then you can try again to set it to modem mode.


I have3 actually tried to set the HUB 3 to modem mode 3 or maybe 4 times
over a couple of days, only to end up at the same place: purple light
and not accessible on either the default ip or the new ip addresses

You could try connecting it to a computer running Wireshark and the NIC
on the computer set to promiscuous mode. Then see what packets (and
from what address) are floating about. May need to send some broadcast
packets if nothing happens.

I regularly use Colasoft MAC Scanner. It's free and will tell you any
machine connected to your network.

If you don't see your router, then it's not connected or on a different
network.

The trouble with Wireshark, and I'm a great fan of it, is there will be
a lot of confusing traffic for those not versed with network traffic.