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trustpilot
'We care about your opinion and want to improve our service please leave
a review on trustpilot' or some such thing. A boiler part has not arrived. I paid online 10 days ago and have heard nothing since. I get no reply to my emails. When I look at trustpilot I see that 9% of the reviews give the lowest possible score of 1/5 stars. 30% are less than 5 stars and of the 5star reviews an awful lot of them lack any of the incidental details that would convince you that they are genuine. On this basis trustpilot give the company an overall score of 'Great!'. I have seen this before. Trustpilot is not an open, caring, sharing, consumer empowerment group but a marketing tool for businesses. If they are good businesses it's fine but when they are shoddy businesses it is very disappointing to see how they work. I for one will be very suspicious of any business which uses trustpilot in future. Tim W |
trustpilot
On Sat, 10 Dec 2016 13:48:19 +0000, TimW wrote:
'We care about your opinion and want to improve our service please leave a review on trustpilot' or some such thing. A boiler part has not arrived. I paid online 10 days ago and have heard nothing since. I get no reply to my emails. When I look at trustpilot I see that 9% of the reviews give the lowest possible score of 1/5 stars. 30% are less than 5 stars and of the 5star reviews an awful lot of them lack any of the incidental details that would convince you that they are genuine. On this basis trustpilot give the company an overall score of 'Great!'. I have seen this before. Trustpilot is not an open, caring, sharing, consumer empowerment group but a marketing tool for businesses. If they are good businesses it's fine but when they are shoddy businesses it is very disappointing to see how they work. I for one will be very suspicious of any business which uses trustpilot in future. Tim W Well since TP only makes its money from the businesses that it is "advertising" it is hardly surprising that it doesn't give any of them a bad score. Total waste of time (or worse) IMHO |
trustpilot
On 10/12/16 13:48, TimW wrote:
'We care about your opinion and want to improve our service please leave a review on trustpilot' or some such thing. A boiler part has not arrived. I paid online 10 days ago and have heard nothing since. I get no reply to my emails. When I look at trustpilot I see that 9% of the reviews give the lowest possible score of 1/5 stars. 30% are less than 5 stars and of the 5star reviews an awful lot of them lack any of the incidental details that would convince you that they are genuine. On this basis trustpilot give the company an overall score of 'Great!'. I have seen this before. Trustpilot is not an open, caring, sharing, consumer empowerment group but a marketing tool for businesses. If they are good businesses it's fine but when they are shoddy businesses it is very disappointing to see how they work. I for one will be very suspicious of any business which uses trustpilot in future. Tim W Yes - it's like Checkatrade. The only 2 review sites I know of that aren't gash are Tripadvisor and Amazon (the shop). |
trustpilot
On 10/12/2016 14:28, Tim Watts wrote:
The only 2 review sites I know of that aren't gash are Tripadvisor and Amazon (the shop). You have to be wary with Amazon. Often a manufacturer of electronic boxes/TVs will have multiple models with different capabilities. Amazon will group all the reviews together so the glowing reviews for the top of the range model will be applied to the listing for the lower specified model which may not even use the same technology. This policy holds when a manufacturer replaces an old respected model with a piece of crap. The reviews for both will be combined to made the lesser model appear better than expected. I have had a negative review about Amazon marketplace sellers rejected for some unknown Amazon policy reason. I was sent out of date items and my complaint about the seller was this fact. -- mailto: news {at} admac {dot] myzen {dot} co {dot} uk |
trustpilot
On Sat, 10 Dec 2016 14:28:37 +0000, Tim Watts
wrote: On 10/12/16 13:48, TimW wrote: 'We care about your opinion and want to improve our service please leave a review on trustpilot' or some such thing. A boiler part has not arrived. I paid online 10 days ago and have heard nothing since. I get no reply to my emails. When I look at trustpilot I see that 9% of the reviews give the lowest possible score of 1/5 stars. 30% are less than 5 stars and of the 5star reviews an awful lot of them lack any of the incidental details that would convince you that they are genuine. On this basis trustpilot give the company an overall score of 'Great!'. I have seen this before. Trustpilot is not an open, caring, sharing, consumer empowerment group but a marketing tool for businesses. If they are good businesses it's fine but when they are shoddy businesses it is very disappointing to see how they work. I for one will be very suspicious of any business which uses trustpilot in future. Tim W Yes - it's like Checkatrade. The only 2 review sites I know of that aren't gash are Tripadvisor and Amazon (the shop). I once saw several - I think on the Philips site - saying that a particular product was rubbish. I was impressed with their honesty! |
trustpilot
Yes - it's like Checkatrade. And the latter are in league with East Sussex Trading standards providing "Trusted Traders"!!! Andrew |
trustpilot
"Tim Watts" wrote in message ... On 10/12/16 13:48, TimW wrote: 'We care about your opinion and want to improve our service please leave a review on trustpilot' or some such thing. A boiler part has not arrived. I paid online 10 days ago and have heard nothing since. I get no reply to my emails. When I look at trustpilot I see that 9% of the reviews give the lowest possible score of 1/5 stars. 30% are less than 5 stars and of the 5star reviews an awful lot of them lack any of the incidental details that would convince you that they are genuine. On this basis trustpilot give the company an overall score of 'Great!'. I have seen this before. Trustpilot is not an open, caring, sharing, consumer empowerment group but a marketing tool for businesses. If they are good businesses it's fine but when they are shoddy businesses it is very disappointing to see how they work. I for one will be very suspicious of any business which uses trustpilot in future. Tim W Yes - it's like Checkatrade. The only 2 review sites I know of that aren't gash are Tripadvisor http://www.abc.net.au/news/2016-11-2...claims/8053954 and Amazon (the shop). |
trustpilot
Rod Speed wrote:
"Tim Watts" wrote in message ... On 10/12/16 13:48, TimW wrote: 'We care about your opinion and want to improve our service please leave a review on trustpilot' or some such thing. A boiler part has not arrived. I paid online 10 days ago and have heard nothing since. I get no reply to my emails. When I look at trustpilot I see that 9% of the reviews give the lowest possible score of 1/5 stars. 30% are less than 5 stars and of the 5star reviews an awful lot of them lack any of the incidental details that would convince you that they are genuine. On this basis trustpilot give the company an overall score of 'Great!'. I have seen this before. Trustpilot is not an open, caring, sharing, consumer empowerment group but a marketing tool for businesses. If they are good businesses it's fine but when they are shoddy businesses it is very disappointing to see how they work. I for one will be very suspicious of any business which uses trustpilot in future. Tim W Yes - it's like Checkatrade. The only 2 review sites I know of that aren't gash are Tripadvisor http://www.abc.net.au/news/2016-11-2...claims/8053954 and Amazon (the shop). When are you going to get it through your stupid Australian head that this is a UK group and nobody gives a flying **** about your ******** of a country? Few here know the name of your Prime Minister and even fewer care. |
trustpilot
The only 2 review sites I know of that aren't gash are Tripadvisor and
Amazon (the shop). Sadly even TripAdvisor seem to have lost their neutrality now they are taking bookings for self catering apartments (and hence have a financial incentive in increasing bookings). I posted a review reporting ants in the kitchen and the total lack of interest by the owner and guess what - within a few days my review was removed! In protest I don't waste my time posting on TA anymore. I find booking.com reviews are now actually better and more accurate. |
trustpilot
On 10/12/16 14:28, Tim Watts wrote:
Yes - it's like Checkatrade. The only 2 review sites I know of that aren't gash are Tripadvisor and Amazon (the shop). I don't trust Tripadvisor, I find booking.com much better. -- djc (–€Ì¿Ä¹Ì¯–€Ì¿ Ì¿) No low-hanging fruit, just a lot of small berries up a tall tree. |
trustpilot
On Sat, 10 Dec 2016 18:53:34 -0000, Mr Pounder Esquire wrote:
Rod Speed wrote: "Tim Watts" wrote in message ... On 10/12/16 13:48, TimW wrote: 'We care about your opinion and want to improve our service please leave a review on trustpilot' or some such thing. A boiler part has not arrived. I paid online 10 days ago and have heard nothing since. I get no reply to my emails. When I look at trustpilot I see that 9% of the reviews give the lowest possible score of 1/5 stars. 30% are less than 5 stars and of the 5star reviews an awful lot of them lack any of the incidental details that would convince you that they are genuine. On this basis trustpilot give the company an overall score of 'Great!'. I have seen this before. Trustpilot is not an open, caring, sharing, consumer empowerment group but a marketing tool for businesses. If they are good businesses it's fine but when they are shoddy businesses it is very disappointing to see how they work. I for one will be very suspicious of any business which uses trustpilot in future. Tim W Yes - it's like Checkatrade. The only 2 review sites I know of that aren't gash are Tripadvisor http://www.abc.net.au/news/2016-11-2...claims/8053954 and Amazon (the shop). When are you going to get it through your stupid Australian head that this is a UK group and nobody gives a flying **** about your ******** of a country? Few here know the name of your Prime Minister and even fewer care. Didn't you just tell me off for responding to him? -- I've been charged with murder for killing a man with sandpaper. To be honest I only intended to rough him up a bit. |
trustpilot
On 10/12/16 18:53, Mr Pounder Esquire wrote:
Rod Speed wrote: [..] When are you going to get it through your stupid Australian head that this is a UK group and nobody gives a flying **** about your ******** of a country? Few here know the name of your Prime Minister and even fewer care. More angry, OT, xenophobic ranting from our ukip contingent. I suppose it's Saturday night. TW |
trustpilot
On Sun, 11 Dec 2016 00:03:50 -0000, TimW wrote:
On 10/12/16 18:53, Mr Pounder Esquire wrote: Rod Speed wrote: [..] When are you going to get it through your stupid Australian head that this is a UK group and nobody gives a flying **** about your ******** of a country? Few here know the name of your Prime Minister and even fewer care. More angry, OT, xenophobic ranting from our ukip contingent. I suppose it's Saturday night. TW You say that like xenophobia is a bad thing. Explain why in at least 100 words. -- You don't appreciate a lot of stuff in school until you get older. Little things like being spanked every day by a middle-aged woman. Stuff you pay good money for later in life. -- Elmo Phillips |
trustpilot
On 11/12/16 02:03, TimW wrote:
On 10/12/16 18:53, Mr Pounder Esquire wrote: Rod Speed wrote: [..] When are you going to get it through your stupid Australian head that this is a UK group and nobody gives a flying **** about your ******** of a country? Few here know the name of your Prime Minister and even fewer care. More angry, OT, xenophobic ranting from our ukip contingent. I suppose it's Saturday night. More xenophopic ranting from our Remoaners. TW |
trustpilot
On 10/12/16 20:55, DJC wrote:
On 10/12/16 14:28, Tim Watts wrote: Yes - it's like Checkatrade. The only 2 review sites I know of that aren't gash are Tripadvisor and Amazon (the shop). I don't trust Tripadvisor, I find booking.com much better. Thank you - noted... |
trustpilot
"Rod Speed" wrote in message ... "Tim Watts" wrote in message ... On 10/12/16 13:48, TimW wrote: 'We care about your opinion and want to improve our service please leave a review on trustpilot' or some such thing. A boiler part has not arrived. I paid online 10 days ago and have heard nothing since. I get no reply to my emails. When I look at trustpilot I see that 9% of the reviews give the lowest possible score of 1/5 stars. 30% are less than 5 stars and of the 5star reviews an awful lot of them lack any of the incidental details that would convince you that they are genuine. On this basis trustpilot give the company an overall score of 'Great!'. I have seen this before. Trustpilot is not an open, caring, sharing, consumer empowerment group but a marketing tool for businesses. If they are good businesses it's fine but when they are shoddy businesses it is very disappointing to see how they work. I for one will be very suspicious of any business which uses trustpilot in future. Tim W Yes - it's like Checkatrade. The only 2 review sites I know of that aren't gash are Tripadvisor http://www.abc.net.au/news/2016-11-2...claims/8053954 That's hardly a fault of TA (or its processes) tim --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus |
trustpilot
"Mr Pounder Esquire" wrote in message ... Rod Speed wrote: "Tim Watts" wrote in message ... On 10/12/16 13:48, TimW wrote: 'We care about your opinion and want to improve our service please leave a review on trustpilot' or some such thing. A boiler part has not arrived. I paid online 10 days ago and have heard nothing since. I get no reply to my emails. When I look at trustpilot I see that 9% of the reviews give the lowest possible score of 1/5 stars. 30% are less than 5 stars and of the 5star reviews an awful lot of them lack any of the incidental details that would convince you that they are genuine. On this basis trustpilot give the company an overall score of 'Great!'. I have seen this before. Trustpilot is not an open, caring, sharing, consumer empowerment group but a marketing tool for businesses. If they are good businesses it's fine but when they are shoddy businesses it is very disappointing to see how they work. I for one will be very suspicious of any business which uses trustpilot in future. Tim W Yes - it's like Checkatrade. The only 2 review sites I know of that aren't gash are Tripadvisor http://www.abc.net.au/news/2016-11-2...claims/8053954 and Amazon (the shop). When are you going to get it through your stupid Australian head that this is a UK group and nobody gives a flying **** about your ******** of a country? Few here know the name of your Prime Minister and even fewer care. as they get a new one every three weeks, they don't exactly make it easy for us :-) tim --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus |
trustpilot
alan_m wrote:
I have had a negative review about Amazon marketplace sellers rejected for some unknown Amazon policy reason. I was sent out of date items and my complaint about the seller was this fact. That's another problem with Amazon - people commenting on sellers in the reviews of the product. 'Arrived fast' or 'Packaging was awful' are no good in reviews of the product where they could have bought it from dozens of marketplace sellers and we aren't told which one. There's a separate seller review section but many people don't use it. Still, it's better than ebay where there often aren't reviews of the products at all (and if there are they're usually generic). It would be handy to have specific seller+item reviews, particularly for all the Chinese merchants flogging cheap tat - all the sellers claim to be selling similar items, but they're made in dozens of different factories and some of them are worse than others. Theo |
trustpilot
In article , Theo
wrote: alan_m wrote: I have had a negative review about Amazon marketplace sellers rejected for some unknown Amazon policy reason. I was sent out of date items and my complaint about the seller was this fact. That's another problem with Amazon - people commenting on sellers in the reviews of the product. 'Arrived fast' or 'Packaging was awful' are no good in reviews of the product where they could have bought it from dozens of marketplace sellers and we aren't told which one. [Snip] If the best someone can say about an item was that it arrived fast, then, by implication, they have nothing good to say about the product. -- from KT24 in Surrey, England |
trustpilot
On 11/12/2016 17:40, charles wrote:
In article , Theo wrote: That's another problem with Amazon - people commenting on sellers in the reviews of the product. 'Arrived fast' or 'Packaging was awful' are no good in reviews of the product where they could have bought it from dozens of marketplace sellers and we aren't told which one. How many people believe they are buying from Amazon rather than a third party seller? [Snip] If the best someone can say about an item was that it arrived fast, then, by implication, they have nothing good to say about the product. Saying that it arrived fast gives an indication that the seller and product is in the UK rather than from some Chinese sellers that claim UK stock and a 2 day delivery whereas in reality the goods arrive 4 to 6 weeks later in jiffy bags with a Chinese customs declaration. My Ebay feedback to sellers is generic and of one of two stock phrases. I've given up reviewing anything on Amazon. -- mailto: news {at} admac {dot] myzen {dot} co {dot} uk |
trustpilot
"tim..." wrote in message ... "Rod Speed" wrote in message ... "Tim Watts" wrote in message ... On 10/12/16 13:48, TimW wrote: 'We care about your opinion and want to improve our service please leave a review on trustpilot' or some such thing. A boiler part has not arrived. I paid online 10 days ago and have heard nothing since. I get no reply to my emails. When I look at trustpilot I see that 9% of the reviews give the lowest possible score of 1/5 stars. 30% are less than 5 stars and of the 5star reviews an awful lot of them lack any of the incidental details that would convince you that they are genuine. On this basis trustpilot give the company an overall score of 'Great!'. I have seen this before. Trustpilot is not an open, caring, sharing, consumer empowerment group but a marketing tool for businesses. If they are good businesses it's fine but when they are shoddy businesses it is very disappointing to see how they work. I for one will be very suspicious of any business which uses trustpilot in future. Tim W Yes - it's like Checkatrade. The only 2 review sites I know of that aren't gash are Tripadvisor http://www.abc.net.au/news/2016-11-2...claims/8053954 That's hardly a fault of TA (or its processes) It is because their system can be rorted like that. |
trustpilot
"charles" wrote in message ... In article , Theo wrote: alan_m wrote: I have had a negative review about Amazon marketplace sellers rejected for some unknown Amazon policy reason. I was sent out of date items and my complaint about the seller was this fact. That's another problem with Amazon - people commenting on sellers in the reviews of the product. 'Arrived fast' or 'Packaging was awful' are no good in reviews of the product where they could have bought it from dozens of marketplace sellers and we aren't told which one. [Snip] If the best someone can say about an item was that it arrived fast, then, by implication, they have nothing good to say about the product. Even sillier than you usually manage. Plenty who say that will have found that the item matches the description well and so there is no need to say anything except that it arrived fast. |
trustpilot
On Sun, 11 Dec 2016 18:06:03 +0000, alan_m
wrote: Saying that it arrived fast gives an indication that the seller and product is in the UK rather than from some Chinese sellers that claim UK stock and a 2 day delivery whereas in reality the goods arrive 4 to 6 weeks later in jiffy bags with a Chinese customs declaration. My Ebay feedback to sellers is generic and of one of two stock phrases. I've given up reviewing anything on Amazon. I'm fairly fed up with the tell us how good we are, are you satisfied , how can we improve your purchasing experience , surveys anyway. It has become a whole industry in itself and someone somewhere is making money out of it and putting another overhead on the costs of running a business and in most instances an unnecessary one. We have got to the stage that a lot of online business triggers an enquiry to report back "How did we do, have I been good" in a manner reminiscent of a toddler seeking praise and comfort from Mummy because it has got through the day without soiling its nappy. If the purchase is for some reasonable complicated piece of hardware that most will not be purchasing frequently like a TV there is some justification to seek out peoples opinions, but asking how a customer feels about something mundane like I was asked how I felt about some vacuum cleaner bags is ridiculous, I'm sorry John Lewis but they are just vacuum cleaner bags and I find it difficult to get excited over such things. You stocked them ,the price was competitive, I purchased ,you delivered, Job done . I don't want to hear from you again about it. If for any reason they or your supply of such fell short of expectation then I would have been in touch. I suppose the next stage is that some bright spark will come up with a scheme for the purchaser to " reward Peter who picked your package and Angie in accounts who approved your purchase by ticking this box" " Ticking this Box means that you are sending each employee a tip, please note that 20% of it is kept by us to cover the cost of fulfilling your generosity. G.Harman |
trustpilot
On 10/12/2016 13:48, TimW wrote:
A boiler part has not arrived. I paid online 10 days ago and have heard nothing since. Next time use http://www.cetltd.com/default.asp - or wasn't it something he does? Andy |
trustpilot
On 10/12/16 20:43, simon mitchelmore wrote:
The only 2 review sites I know of that aren't gash are Tripadvisor and Amazon (the shop). Sadly even TripAdvisor seem to have lost their neutrality now they are taking bookings for self catering apartments (and hence have a financial incentive in increasing bookings). I posted a review reporting ants in the kitchen and the total lack of interest by the owner and guess what - within a few days my review was removed! I tried to submit an "excellent" review for a self-catering apartment, but because I didn't have a Trip Advisor, Facebook, or Twitter account it wouldn't accept my review. -- Jeff |
trustpilot
On 11/12/16 22:50, Vir Campestris wrote:
On 10/12/2016 13:48, TimW wrote: A boiler part has not arrived. I paid online 10 days ago and have heard nothing since. Next time use http://www.cetltd.com/default.asp - or wasn't it something he does? Andy It was a Grant Timer. A crappy little clock which they sell for £75 - lol! TW |
trustpilot
On 10/12/2016 13:48, TimW wrote:
I have seen this before. Trustpilot is not an open, caring, sharing, consumer empowerment group but a marketing tool for businesses. If they are good businesses it's fine but when they are shoddy businesses it is very disappointing to see how they work. I for one will be very suspicious of any business which uses trustpilot in future. Trust Pilot regularly called me up (before I blocked them) trying to persuade me to pay for their services and how trustworthy and credible the reviews were seen as being by potential customers and that trustpilot reviews commanded complete customer confidence as they couldn't be manipulated and that they were the best thing in the world ever and only a fool would not want to use them... To which I always pointed out their quite appalling 3 stars out of 5 which based on what they'd just told me meant there is no way I'd ever consider using them. https://uk.trustpilot.com/review/www.trustpilot.com :) |
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